technical support analyst iii -missoula.

Responsibilities:
- Provide onsite or remote diagnoses and resolution of computer hardware and software problems using all available diagnostic tools and techniques.
- Collaborate with cross-functional teams on projects to enhance system efficiency and provide guidance and training to Tier I and Tier II technicians.
- Oversee task assignment and completion assigned to Tier I and Tier II technicians and assist in their training, ensuring adherence to organizational policies.
- Provide timely and effective technical assistance for all staff inquiries, ensuring accurate documentation and resolution of technology support requests.
- Set up, manage, and delete employee user accounts while maintaining an inventory of desktop hardware.
- Diagnose and resolve hardware, software, and network issues, performing necessary installs, upgrades, and patches to enhance functionality.
- Support the implementation and maintenance of enterprise systems, including networks, servers, and applications.
- Monitor and update service desk tickets to ensure compliance with service level agreements, keeping users informed throughout the resolution process.
- Develop and maintain operational documentation, including standard operating procedures and troubleshooting guides for self-service and team reference.
- Participate in on-call and after-hours support as necessary, maintaining compliance with confidentiality and privacy policies.
- Report to work on time and as scheduled.
- Follow all Credit Union, Montana and Federal information privacy guidelines.
- Adhere to all Credit Union policies and procedures.
- Protect Member and Credit Union confidential information.
- Perform other duties as assigned.

Working hours: 8:00 AM - 5:00 PM

Skills:
- Strong attention to detail with the ability to create professional documentation.
- Strong problem-solving skills, an internal drive for success and the ability to work independently.
- Adaptable and comfortable working with evolving technologies and maintaining current knowledge through ongoing education.
- Willingness to travel to branch locations and be available on-call, including nights and weekends as needed.
- Desire to follow change management processes and produce detailed documentation.
- Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential.
- Ability and willingness to interact calmly and professionally with people from all backgrounds.
- Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness.
- Ability to follow oral and written instructions.
- Ability to work with others in an effective manner, listen well, share work-related information and be tolerant of others? work styles.
- Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.
- Ability to lift up to 75 lbs. to overhead positions with or without accommodation.
- Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes any applicable tests.

Education:
Masters

Experience:
4-7 years

Qualifications:
- Bachelor's degree in computer science, MIS, or a related field, or 5+ years of relevant experience in systems administration.
- Proficiency in Windows 10/11, Office 2019/365, Active Directory, voice systems, scripting languages, and remote support tools; knowledge of TCP/IP networking, current Windows Server OS and mobile device support.
- Current or willingness to obtain CompTia A+, CompTia Network +, MCSE, HDI Support Team Lead, ITIL Foundations, or equivalent certifications within 12 months.
- Experience working in a financial institution or other highly regulated industry.
- Superior customer service skills with the ability to understand staff needs and translate complex technical jargon at the appropriate technical level with individual staff.


Apply now at www.spherion.com/apply/75034

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).