technical support coordinator.

• Temp-to-hire
• Pay rate: $21/hr
• Onsite in Middleton, WI
• 1pm-10pm, Option of Sun-Thu or Mon-Fri

Responsibilities include, but are bit limited to:

• Manage inbound calls from the service queue to provide direction to field staff
• Coordinate with field technicians and partners to gather status updates on active service requests
• Ensure field staff time is used efficiently by verifying all equipment and arrangements are ready before they arrive onsite
• Document progress and provide technical direction to staff performing work at customer locations
• Update customer databases and internal systems to track the lifecycle of each service request
• Follow up with dispatched technicians when estimated completion times are exceeded to ensure timely resolution

Qualifications:

• 1-2 years of higher education in Information Technology or equivalent industry experience
• 2-3 years of experience in a related technical support or coordination role
• Prior experience scheduling field technicians or working directly with onsite customer service
• Knowledge of Structured Cabling highly preferred
• Strong communication skills with the ability to write clear reports and business correspondence
• Ability to remain calm and focused while making judgments in urgent or emergency situations
• Comfort using computers and telephones for the duration of your shift

Responsibilities:
See above

Working hours: 1:00 PM - 10:00 PM

Skills:
See above

Education:
Associate

Experience:
1-4 years

Qualifications:
See above

Please apply with Spherion Staffing and Recruiting for immediate consideration

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).