- Serve the Member standing in front of you first; answer the phone second; work on side tasks/projects third.- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.- Follow check handling procedures in order to properly validate the negotiability of checks presented at the Teller window.- Enter Members transactions into computers in order to record transactions and issue computer-generated receipts.- Verify Member's identity before providing information or performing transactions; update Member information as needed, such as address and phone number changes.- Talk to Members about, and answer questions about, loan balances, interest calculations and dividend rates.- Count currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for further processing.- Identify and resolve transaction mistakes when debits and credits do not balance by following specified procedures- Receive and verify correct mortgage and loan payments, verifying payment dates, payment amounts due, late fees and correct account and / or loan.- Contact Members with questions as needed or assigned and resolve problems or discrepancies concerning accounts.- Allow Members access to Safety Deposit Boxes, following specified procedures.- Assist Vault Teller by counting money from bank vault, to ensure cash balances stated by the Vault Teller are correct.- Order a supply of cash to meet daily needs, in accordance with procedural amounts.- Receive and count daily inventories of cash before entering drawer.
1-4 years
- Strong mathematical skills.- Ability to handle and process large monetary denominations.- Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential. - Ability and willingness to interact calmly and professionally with people from all backgrounds.- Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness. - Ability to follow oral and written instructions.- Ability to work with others in an effective manner, listen well, share work-related information and be tolerant of others? work styles.- Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.- Ability to stand for long periods of time. - Ability to lift up to 50 lbs., with or without accommodation.- Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes any applicable tests.- Follow all Credit Union, Montana and Federal information privacy guidelines.- Adhere to all Credit Union policies and procedures.- Protect Member and Credit Union confidential information.
- High school diploma or equivalent.- 6-12 months professional customer service experience preferred.- 6-12 months professional banking or credit union experience preferred.
High School
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