tpa collection network manager.

Responsibilities:
Network Expansion & Vendor Relations:
Expand our physical footprint by recruiting and contracting with independent collectors, urgent care facilities, and clinic partners to close geographic coverage gaps.
Drive company profitability by strategically negotiating fee schedules, pricing, and service agreements with collection providers.
Serve as the primary point of contact to manage ongoing vendor relationships, resolving billing disputes and operational issues swiftly.

Quality Assurance & Regulatory Compliance:
Guarantee strict adherence to non-regulated workplace protocols and federal regulations, specifically 49 CFR Part 40 for DOT testing, across all network sites.
Oversee and monitor site compliance regarding specimen handling, breath alcohol testing procedures, and the proper use of both paper and electronic Chain of Custody Forms (eCCF).
Investigate collection errors and "fatal flaws" that risk test cancellations, deploying targeted corrective action plans with clinics as needed.

Technical Integration & Operational Excellence:
Partner seamlessly with internal IT and operations teams to integrate eCCF platforms across our network of provider systems.
Analyze and track key provider performance metrics, including administrative accuracy, customer wait times, and specimen turnaround times.
Maintain an accurate internal database of network clinics, keeping client scheduling up-to-date with current contact info, operating hours, and specific testing capabilities like hair, oral fluid, or breath alcohol.

Working hours: 8:00 AM - 5:00 PM

Skills:
Prior or current certification as a Certified Substance Abuse Program Administrator (CSAPA) is highly preferred.
Prior or current certification as a DOT-qualified drug screen collector or BAT trainer is highly preferred

Education:
High School

Experience:
1-4 years

Qualifications:
Professional Experience: 3 to 5+ years of experience in operations, network management, or vendor management within an occupational health clinic, Third-Party Administrator (TPA), or Medical Review Officer (MRO) office environment.

Regulatory Expertise: A deep, comprehensive understanding of 49 CFR Part 40 regarding DOT drug and alcohol testing regulations.

Core Competencies: Exceptional detail-orientation paired with strong contract negotiation skills.

Technical Proficiency: Proficiency in data management, specifically utilizing CRM databases and Excel


Are you a strategic negotiator who thrives at the intersection of operational excellence and regulatory compliance? If you have the vision to build and optimize a top-tier collection network that keeps workplaces safe, compliant, and efficient, we want you at the helm. Apply today to step into a pivotal leadership role and shape the future of our nationwide infrastructure!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).