Spherion is looking for a Workforce Management Strategist for a public sector benefits organization. If you enjoy using data to solve complex puzzles and ensuring teams have exactly what they need to succeed, this role is for you! In this role, you will be the primary architect of resource strategies, helping a high-volume team stay agile and effective through smart, data-backed planning.
Highlights:
...
- Indefinite contract
- Pay rate: $40-$45/hr
- Benefits: Major Medical, PTO, paid holidays
Responsibilities:
- Analyze operational data to provide actionable staffing and workload recommendations
- Develop data-driven forecasting models and scheduling scenarios to meet service goals
- Partner with leadership to create contingency plans for phone, virtual, and in-person support
- Lead operational analytics initiatives to improve efficiency and the employee experience
- Monitor performance metrics like service levels and productivity to optimize resource use
- Use historical data and demand assumptions to refine long-term capacity planning
Qualifications:
- 3 to 5 years of experience in capacity planning, workforce planning, or operations analytics - Required
- Expertise in forecasting within a customer service or contact center environment preferred
- Advanced proficiency in Microsoft Excel and other reporting and data analysis tools
- Strong ability to communicate complex data clearly to supervisors and executive leadership
- Experience with call center platforms, scheduling tools, or case management systems
- A collaborative mindset and the ability to manage competing priorities in a dynamic environment
Please submit your application to the Workforce Management Strategist role for immediate consideration!
#SPH1002
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Spherion is looking for a Workforce Management Strategist for a public sector benefits organization. If you enjoy using data to solve complex puzzles and ensuring teams have exactly what they need to succeed, this role is for you! In this role, you will be the primary architect of resource strategies, helping a high-volume team stay agile and effective through smart, data-backed planning.
Highlights:
- Indefinite contract
- Pay rate: $40-$45/hr
- Benefits: Major Medical, PTO, paid holidays
Responsibilities:
- Analyze operational data to provide actionable staffing and workload recommendations
- Develop data-driven forecasting models and scheduling scenarios to meet service goals
- Partner with leadership to create contingency plans for phone, virtual, and in-person support
- Lead operational analytics initiatives to improve efficiency and the employee experience
- Monitor performance metrics like service levels and productivity to optimize resource use
- Use historical data and demand assumptions to refine long-term capacity planning
Qualifications:
- 3 to 5 years of experience in capacity planning, workforce planning, or operations analytics - Required
- Expertise in forecasting within a customer service or contact center environment preferred
- Advanced proficiency in Microsoft Excel and other reporting and data analysis tools
- Strong ability to communicate complex data clearly to supervisors and executive leadership
- Experience with call center platforms, scheduling tools, or case management systems
- A collaborative mindset and the ability to manage competing priorities in a dynamic environment
Please submit your application to the Workforce Management Strategist role for immediate consideration!
#SPH1002
...
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
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