We are looking for a results-driven Account Manager to serve as the primary bridge between our customers and internal operations. In this role, you will be responsible for maintaining high satisfaction levels while strategically growing revenue and managing profitability for a diverse portfolio of assigned accounts.
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This is a direct-hire opportunity with a reputable manufacturing company in Mankato, offering a competitive salary and benefits.
Salary: $65,000 - $85,000
Responsibilities:
Manage, maintain, and grow revenue of assigned customers ensuring that clients are satisfied with our solutions.
Collaborate closely with internal departments clearly communicating expectations ensuring that each department is meeting the needs of our customers.
Handle customer questions and complaints, find solutions to their issues and maintain a positive relationship between both parties for future business ventures.
Clearly and consistently communicate needs of internal departments to assigned customers ensuring flow of information is timely and accurate allowing us to build high quality product and provide industry leading customer service.
Drive our quote process and present customers with quote proposals that are accurate and profitable.
Manage customer profitability ensuring margin profile targets are maintained and protected.
Process customer requests, including but not limited to purchase orders, sales order adjustments, quote requests, engineering change orders, returns, and corrective action requests.
Assist with making sales calls/visits to assigned customer locations.
Host and organize customer visits to manufacturing sites.
Develop, execute, and maintain customer account plans including analyzing forecasts and sales trends.
Drive Quarterly Business Reviews (QBR) with assigned Strategic Accounts.
Occasional over-night travel is required.
Qualifications:
Strong knowledge of Microsoft Office.
Ability to multitask and prioritize.
Advanced motivational and negotiation skills.
Exceptional analytical skills for analyzing customer data.
Strong interpersonal and listening skills that allow you to be empathetic and understanding.
Maintain a positive attitude and a desire to serve our customers exceptionally well.
Strong problem-solving and collaboration skills.
Strong organizational skills and attention to detail.
Ability to work with a team or independently as needed.
Must be able to sit at a desk and work in front of a computer screen for up to 8 hours per day.
Must be able to read, write, communicate, and comprehend the English language.
Must pass a pre-employment drug screening test and criminal background check.
Must be able to meet all physical requirements as outlined in this position description.
A four-year degree from an accredited college preferred.
5+ years in an Account Manager/Customer Service role in a manufacturing environment.
Apply now for this great opportunity to advance your career with a Mankato industry leader.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).