Spherion Staffing of Lake, Marion, and Sumter County has openings for Bilingual Customer Care Specialist to join our clients team located in Ocala, FL.
We are seeking a skilled Bilingual Customer Care Specialist to join a mortgage services team. In this role, you will handle both inbound and outbound customer interactions in English and Spanish. You will be the voice of our organization, assisting clients with mortgage inquiries, account updates, payment support, and general information.
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Schedule:
Monday-Friday, 8-hour shift between 9 am - 8 pm (1hr. lunch)
Starting pay is $17 per hour.
Responsibilities:
- Manage high-volume inbound and outbound calls with professionalism and empathy.
- Provide accurate information regarding mortgage products, billing, account status, and general inquiries.
- Document customer interactions in our CRM system clearly and accurately.
- Maintain professionalism under pressure and deliver top-tier service in high-stress situations.
Working hours: 9:00 AM - 9:00 PM
Skills:
- Experience using Five9 or other cloud-based call center platforms is a plus.
- MSP or FICS' Mortgage Servicer a plus
- Knowledge of data privacy, FDCPA, and customer interaction compliance requirements in a financial services environment.
- Great verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
Education:
High School
Experience:
1-4 years
Qualifications:
- High School Diploma or GED required; Associate?s or Bachelor?s degree in Business, Communications, or a related field preferred.
- Fluency in both English and Spanish is required, with the ability to speak, read, and write professionally in both languages.
- 1?2 years of experience in a customer service or call center environment, ideally in mortgage servicing, banking, or financial services.
- Prior experience handling inbound and outbound call campaigns, with a great focus on meeting customer service performance metrics.
- Familiarity with mortgage servicing systems, especially FICS? Mortgage Servicer, is preferred.
- Word processing (speed and accuracy)
- Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
- Email, Internet Software, and use of typical office equipment (computers, fax, phone, copiers, scanners, etc.)
For immediate consideration apply today with your resume or call/text our office at 352-728-8787.
Spherion Staffing
1710 Citrus Blvd.
Leesburg, FL 34748
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).