- Serve as systems analyst ensuring a consistent approach to documentation of complex technical data system processes and procedures.- Document discussion and agreements.- Develop process flows, swim lane diagrams and use-cases to illustrate as-is and to-be states to demonstrate to business stakeholders that needs have been fully captured.- Produce high-quality documentation targeted primarily to technical staff including visualization, schemas, workflows, technical field mapping and procedures.- Create tutorials to help end-users use a variety of applications.- Write easy-to-understand user interface text, online help, code documentation and workflows, and developer guides.- Create and maintain end user and business user report documentation and consults with report designers to maintain consistent standards across reports and systems.- Co-create and maintain data dictionaries for reporting systems, data warehouse, and applications.- Work within teams to map legacy system processes to new system functionality.- Follow, track and report on defects in technical processes. Work with lead testing coordinator to identify and remove impediments and reduce risk.- Serve as a liaison for new reports and processes between the object architects and end users.- Acts as liaison between the customer, project manager and the technical team.- Attend meetings during all phases of technical process development or review to gather and document current and future state business rules, processes, and technical requirements.- Meet regularly with subject matter experts to refine understanding and improve technical documentation.- Capture and encourage consensus in meetings and in final materials.- Monitor project timelines and milestones and follow up on action items.- Communicate gaps and process intersections across departments to understand impacts.- Assist with testing processes, reports, and other systems to assist with change management, documentation, and compliance with business rules.- Manage business decision tracking for business processes.- Assist in the development of the information architecture to house user documentation for both internal and external documentation.- Serve as a subject matter expert in data processes.
1-4 years
- Creative approach to problem-solving with the ability to focus on details while maintaining a view of the big picture.- Ability to be flexible, thorough, accurate, and detail oriented.- Ability to establish priorities with high degree of independence, manage shifting priorities, and numerous time-sensitive projects to meet multiple deadlines using excellent organizational skills.- Highly effective interpersonal skills and ability to interact effectively with a broad range of expertise and seniority, and elicit cooperation without direct authority.- Excellent project management skills. - Willingness to work as an individual contributor and as an integral part of a team.- Competency in problem solving.- Ability to adapt to future technologies.- Strong analytical and decision-making skills.- Exceptional written and verbal communication skills, strong interpersonal abilities.
- Associate's degree; or a high school diploma or equivalent.- Appropriate college coursework or vocational/technical training may substitute.- Two years' experience in development operations as a systems analyst.- Three years' experience in business process mapping and documentation.- Proven experience documenting business processes, business rules and system diagrams.- Experience in change management in large complex organizations, preferably in higher education.- Proven experience in eliciting business and technical requirements, and acceptance criteria for large technology implementations, programs and projects with multiple technology partners/teams and varying methodologies.- Demonstrated proficiency in workflow visualization, MS Excel graphs and charts, MS PowerPoint, MS Word, and internet browsers are required. - Working knowledge of donor database record management and tracking system in a fund raising or development environment.- Proven experience with SQL (structured query language), business intelligence tools, Visio, SharePoint, hypertext content management (wiki), and Adobe Suite preferred. - Exposure to process mapping and analysis and experience in requirements definition, selection and/or hands-on implementation of enterprise software solution, or mid to strong experience with software solutions in an educational setting are highly desired.- Demonstrated ability to evaluate, learn and effectively use software programs, such as ERP (enterprise resource planning), CRM (customer relations management), or other platforms are preferred.- Knowledge of ethical and best practices of the Association of Prospect Researchers for Advancement (APRA), Council for the Advancement and Support of Education (CASE),- Association of Advancement Services Professionals (AASP) and other relevant associations.- A commitment to and support for workplace inclusion in all its forms; demonstrated success collaborating with stakeholders; strong project management skills; experience in a data-driven environment; excellent organizational abilities; and the capacity to lead, influence, and inspire others are essential.- Proficient in the following areas: Windows operating systems, Microsoft Word, Excel, and Access, as well as internet browsers and email platforms. - Familiarity with donor databases, contact management systems, and tracking systems is highly preferred.
High School
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