customer account representative.

y, timeliness, and relationship-building. The role involves coordinating quote activity, validating pricing, maintaining accurate customer data and history, and identifying opportunities to strengthen customer relationships. The CAR works closely with Sales, Operations, Traffic and Yard Operations to ensure seamless service delivery and proactive communication throughout the order lifecycle.

Salary: $50-55k/year DOE
Schedule: Monday-Friday, 7:30am-4:30pm

Responsibilities:
-Serve as the primary day-to-day contact for assigned customers, ensuring timely and accurate order fulfillment
-Monitor and manage the shared Customer Service email inbox to ensure prompt and professional responses to inquiries
-Enter new orders with strong attention to detail, verify pricing and collaborate with Sales to resolve discrepancies
-Proactively communicate order status updates, delays, or changes to customers to ensure transparency and trust
-Identify opportunities to improve truckload efficiency by recommending alternative or additional products based on customer needs and assist in configuring truckloads to maximize space utilization and delivery efficiency
-Assist Sales in preparing quotes and helps to manage opportunities in CRM. Support price validation for select orders
-Maintain and update customer data, order history, and communication records in Business Central, CRM or Customer portal
-Process Returned Material Authorizations (RMAs) and credit requests related to returns, damaged goods, or mis-shipped products, ensuring timely resolution and accurate documentation
-Build strong relationships with customers by understanding their needs and proactively addressing issues or opportunities
-Monitor order status and communicate updates or delays to customers and internal teams
-Work with Sales and Customers to keep requested shipping dates updated in Business Central. Ensure back-ordered sales orders are monitored and not past due
-Manage incoming customer certification requests and ensure timely, accurate delivery
-Generate and maintain specialized reports for contract manufacturing customers (e.g., UGSI monthly reporting) to support account management and ensure accurate, timely data sharing
-Identify and document recurring customer needs or service patterns to improve efficiency and satisfaction
-Support the Sales team by preparing customer insights, order trends, and fulfillment metrics
-Work closely with Sales, Operations, Traffic and Yard teams to ensure alignment of customer expectations and delivery timelines
-Serve as a backup for select Traffic department responsibilities, such as managing the trucking scheduling portal and coordinating shipment logistics, as needed
-Participate in team meetings and contribute to continuous improvement initiatives
-Maintain awareness of safety protocols and ensure customer-related activities align with Company's safety standards

Working hours: 7:30 AM - 4:30 PM

Skills:
Associate or bachelor's degree in business, Marketing, or other relevant field preferred

Education:
High School

Experience:
1-4 years

Qualifications:
-High School Diploma required
-Minimum 4-6 years of experience in customer service, order fulfillment, or sales support
-Strong communication and relationship-building skills
-Proficiency with ERP, CRM systems and Microsoft Office tools
-High attention to detail and organizational skills
-Ability to manage multiple priorities in a fast-paced environment
-Collaborative mindset with a proactive approach to problem-solving
-Familiarity with logistics, scheduling, or yard operations


To be considered, please apply online at www.spherion.com/apply
If you have any questions please contact Jovita Smith at jovitasmith@spherion.com

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).