customer field service technician.

Responsibilities:
Respond to service requests, assess equipment issues, and determine appropriate repairs.
Perform diagnostics, hands-on repairs, and identify spare parts requirements.
Coordinate with service departments and management to complete customer support tasks.
Provide in-person and phone-based technical assistance to customers and partners.
Complete service reports, damage assessments, and maintain technical documentation.
Adhere to all company safety, service, and quality protocols.
Excellent communication skills (verbal and written)
Ability to interpret diagrams, schematics, and technical manuals
Valid passport and driver???s license
Willingness to work overtime, weekends, and be on-call as needed
Able to lift up to 50lbs and work in physically demanding environments

Working hours: 6:00 AM - 3:00 PM

Skills:
Problem-solver with strong attention to detail
Self-motivated and able to work independently in the field
Customer service-focused with a positive attitude

Education:
High School

Experience:
4-7 years

Qualifications:
Technical Diagnosis & Troubleshooting
Proficiency in diagnosing mechanical, electrical, and hydraulic systems
Ability to identify symptoms and determine root causes of equipment malfunctions
Hands-On Repair Skills
Skilled in performing field and shop repairs on heavy equipment
Competence in using diagnostic and repair tools and equipment
Mechanical, Hydraulic, and Electrical Knowledge
Strong foundational understanding of mechanical, hydraulic, and electrical systems
Ability to interpret technical instructions, flowcharts, diagrams, and maintenance schedules
Technical Communication
Clear verbal and written communication in English
Ability to explain technical issues and solutions effectively to customers and team members
Customer Service & Support
Experience providing in-person and remote technical assistance
Ability to assess customer needs and recommend cost-effective solutions
Coordination & Documentation
Capable of coordinating with service teams and documenting service reports and damage assessments accurately
Computer Literacy
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Familiarity with digital service records and manuals
Physical and Environmental Readiness
Able to lift up to 50 lbs and work in physically demanding environments (climbing, kneeling, crawling, etc.)
Capable of working in various locations (shop, field, job sites) under safety guidelines
Travel and Availability
Willing and able to travel up to 80%, including international travel
Open to working overtime, weekends, and being on-call


Apply at Spherion.com today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).