This role involves providing exceptional customer service by managing inbound and outbound calls, along with inquiries via email and chat, for a large insurance company. The specialist must have strong problem-solving skills to effectively resolve customer issues, complaints, and inquiries related to insurance claims, policy details, and benefits. The ideal candidate should accept ownership of customer issues and strive for total customer satisfaction.
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Responsibilities:
Answer and manage a high volume of inbound and outbound customer calls in a polite and professional manner.
Expertly address and resolve policyholder inquiries related to claims, benefits, and policy details.
Process point-of-call transactions, which may include customer name changes, transfers, and beneficiary changes.
Utilize and navigate computer systems, including Customer Relationship Management (CRM) software, to research information and document all interactions.
Working hours: 8:00 AM - 5:00 PM
Skills:
High school diploma or equivalent is required. Some postings indicate a college degree is preferred.
4-7 years of related customer service or call center experience is often required.
Exceptional verbal and written communication skills across multiple channels (phone, email, chat).
Strong problem-solving, time-management, and analytical skills.
Knowledge of standard administrative and clerical procedures, including the use of Microsoft Office suite.
Ability to maintain a professional and friendly demeanor, especially when handling tough conversations in a high-emotion environment.
A strong customer-focused mindset with a dedication to customer satisfaction.
Emotional intelligence, active listening skills, and patience.
Education:
High School
Experience:
4-7 years
Qualifications:
Ensure timely problem resolution and escalate complex or priority issues to management when necessary.
Maintain strict customer confidentiality and adhere to all company policies and procedures, including HIPAA compliance.
Collaborate with other departments, such as claims and sales, to resolve issues and ensure customer satisfaction.
Apply now and start building your future with us! Once you have applied you will receive an email for screening questions. Upon completion your application will be reviewed and you will be notified via text or email with further instructions.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).