director of client service operations.

Responsibilities:
Team & Pipeline Oversight
- Supervise and coach a 3-person Loan Processing team; ensure team KPIs and SLAs are met.
- Track loan pipeline performance daily; identify and resolve bottlenecks.
- Set clear service expectations for responsiveness and client satisfaction.

Loan Origination Management
- Serve as the first point of contact for loan inquiries; conduct initial eligibility and policy review.
- Assign loans to processors based on bandwidth and experience.
- Act as the escalation point for processing or borrower concerns.

Compliance & Documentation Review
- Ensure loan files meet internal and regulatory documentation standards.
- Perform final compliance review and issue Clear-to-Close approval.
- Partner with internal or external compliance resources for resolution of complex issues.

Closing Coordination
- Liaise with Title Companies to confirm accuracy of closing details.
- Review and approve Settlement Statements in accordance with company policy.
- Coordinate wire funding instructions and confirm disbursement completion.

Post-Closing Oversight
- Confirm timely receipt and recording of closing documents.
- Reconcile disbursed fees and monitor outstanding borrower items.
- Maintain integrity and completeness of electronic loan records.

Servicing Coordination
- Manage monthly ACH billing and collections, including follow-up on returns or adjustments.
- Respond to borrower servicing questions and coordinate with internal finance team as needed.

Working hours: 9:00 AM - 6:00 PM

Skills:
Bridge or fix and flip experience is a plus
Experience with LOS systems preferred
Familiarity with private lending, hard money, or DSCR lending
Exposure to real estate title and closing processes
Bachelor's degree preferred, or equivalent experience in real estate lending or mortgage operations

Education:
Bachelors

Experience:
4-7 years

Qualifications:
Minimum 5 years of experience in a client-facing loan operations role
Strong understanding of residential real estate lending
Experience leading or supervising a small operations or processing team
Proficient in Microsoft Office and mortgage/loan origination software
Exceptional communication skills - written and verbal
Detail-oriented with excellent organizational and time-management abilities


Apply Today! Send your resume to sarahwilson@spherion.com for immediate consideration!

#PROFDIV

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).