human services program coordinator - senior.

• Remote (WI resident required)
• Contract via Spherion (Madison, WI)
• 4 weeks PTO + paid holidays

The Benefits Program Manager designs, implements, and manages fee-for-service Medicaid benefits policy for the WI Dept of Health Services (DHS) Division of Medicaid Services to ensure equitable, high-quality healthcare. This role acts as a liaison between the state, providers, county agencies, and advocacy groups to integrate health equity into the healthcare delivery system.

Core Responsibilities

Benefit Management & Contract Oversight

• Program Oversight: Manage Medicaid portfolios: vision/hearing contracts, HIV/AIDS Health Home, WI Chronic Disease Program, hospice, and end-stage renal disease benefits.
• Contract Management: Oversee procurement, transition, and operations of state vision and hearing contracts.
• Collaboration: Partner with internal policy, systems, communications, and fiscal teams for smooth operations.
• Provider Support: Assist healthcare providers to improve quality, ensure program integrity, and create operational resources.

Stakeholder Communication & Issue Resolution

• Policy Clarification: Respond to complex inquiries regarding coverage and reimbursement.
• Conflict Resolution: Facilitate communication between county agencies, providers, and partners to resolve disputes and secure member access.

Program Leadership & Technical Assistance

• Program Lead: Serve as the Bureau's primary lead for the HIV/AIDS Health Home and WI Chronic Disease Program.
• Technical Guidance: Train and advise external partners on person-centered benefit administration.
• Performance Monitoring: Track and report on initiatives improving member health outcomes.

Bureau Integration

• Participate in Bureau of Benefits Policy planning and execution.
• Internal Relations: Maintain professional cross-team relationships and adapt to changes

Required Knowledge, Skills, and Abilities

• Medicaid Systems: Deep understanding of federal/state Medicaid statutes, regulations, fee-for-service, and reimbursement.
• Healthcare Delivery: Knowledge of clinical assessment, planning, evaluation, and WI public/private health resources.
• Policy Analysis: Understanding of healthcare policy development principles and processes.
• Communication: Advanced written, verbal, and interpersonal skills to guide diverse stakeholders to consensus.

Apply today to leverage your Medicaid expertise and lead complex health programs that make a measurable impact.

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

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At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).