- Assist with managing enterprise systems through effective implementation, integration, security and maintenance of networks, servers, operating systems, services, applications, and databases.- Perform and manage backups, identify operational problems, and contribute to their resolution. - Support peer staff with technical assistance in response to customer service goals and call escalation procedures. This includes appropriate documentation of work performed and resolutions.- Investigate problems in systems, processes, and services.- Assist with the implementation of agreed upon remedies and preventative measures. - Implement system upgrades and patches; execute modifications to server and network infrastructure to improve efficiency, integration, interoperability, reliability, and performance.- Review system and network updates and identifies those that merit action.- Configure systems and networks to maximize hardware functionality.- Investigate and coordinate the resolution of potential and actual service problems.- Prepare and maintain operational documentation such as standard operating procedures.- Participate in infrastructure project development and planning.- Assist in activities related to SQL environment development, maintenance, and reporting.- Position may require frequent travel to branch locations.
4-7 years
- Ability to work with constantly evolving technology and maintain knowledge, skills, and abilities to match. - Ability to earn industry certifications and/or perform continuing education to ensure proficiency in position. - Ability to implement, administer, and troubleshoot system infrastructure devices, including active directory, DHCP, DNS, current Microsoft Windows Server OS and virtual environments.- Ability and willingness to travel to all branch locations.- Ability to be periodically available on an on-call basis to ensure availability of CU systems and work nights and weekends as needed, which may include holidays or non-standard business hours. - Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential. - Ability and willingness to interact calmly and professionally with people from all backgrounds.- Ability to multi-task, prioritize and organize day-to-day responsibilities with attention to detail and timeliness. - Ability to follow oral and written instructions.- Ability to work with others in an effective manner, listen well, share work-related information and be tolerant of others work styles.- Competent with Microsoft Office; ability and willingness to work with a variety of office equipment and software systems.
- Bachelors degree in computer science, MIS, or a related subject, or 5+ years relevant experience in systems administration.- Currently have (or willing to obtain within the first 12 months), MCSA, Azure Administrator Associate or other certification(s) within the field of an equivalent level.- 1-3 years of work experience managing Windows and Linux/Unix based server systems. - 1-3 years of work experience with Virtualization or SAN systems.
Bachelors
We are here to help you with your questions.