To provide first line response for customer end users requiring assistance with organizational computer system issues and problems , Installation, diagnostics, and maintenance of organizational computer systems and hardware, Common support tasks such as user account creation, password resets, and monitoring business systems , Installation, configuration, and troubleshooting of Telecom and fax hardware and software , Utilize available tools, including ticket management and documentation systems, to ensure adherence to established process , Maintain accurate documentation of work and activities performed, Provide technical support, training, diagnostics, and configuration remotely via phone or E-mail, as well as in person on site as needed , Answer phones and dispatch tickets as required during high windows or as directed by senior technical team
1 years - Minimum of 1 year previous MSP or Help Desk (telephone or deskside) support experience ...
Strong knowledge of typical business environment hardware, including printers, network switches and cabling, internal PC components, and peripherals, Experience with Telecom solutions helpful, 3CX preferred , Experience configuring and troubleshooting Microsoft Office products, with an emphasis on Office 365, OneDrive, and SharePoint , Experience installing and troubleshooting common business applications, including PDF readers, QuickBooks, web-based applications, etc. , Experience using common IT tools, including TeamViewer, VNC, Remote Desktop, ticketing systems, anti-virus, backup solutions, etc. , Excellent customer service skills, both in person and over phone or E-mail , Excellent communication and record keeping, and ability to work well within team environment , Ability to remain organized, multitask, and focus on solving complex problems involving multiple facets of technical skill , Industry relevant certifications, including MCP or A+, helpful but not required
High School