The IT Manager will bridge the gap between IT and the overall business unit. There will be a hyper focus on emerging needs. The IT Manager will drive digital transformation to create new or modify existing business processes, culture, and customer experiences to meet changing business and market requirements. A strong combination of IT technical skills, and business acumen will be needed. Experience in manufacturing is considered essential. (Automotive preferred) The IT Manager will manage customer expectations/needs and utilizes IT metrics, and reporting to communicate between the whole organization. This is FULLY ON-SITE Position.
...
Compensation: $120k-$140k + bonuses/benefits
Responsibilities:
Responsible for ensuring that all IT services are seamlessly delivered to clients of the organization
Understand the business demands and leverage global IT Organizations (Applications & Infrastructure) to address these requirements
Communicate to the business on deliverables by being a member of the site management staff
Perform Pre-project business solution design, project estimates for cost-benefit analysis (ROI Analysis)
Direct projects towards desired technology strategies and standards
Communicate and negotiate with business leaders and business process owners on deliverables
Plan, coordinate, and manage the IT activities of the site
Manage the IT budget and request services for IT projects and maintenance for the site to ensure IT costing effectively
Meet Plant and Business Unit IT targets, including developing an LRP, creating and maintaining forecast, and plan for Cyber Risk and Resiliency remediation.
Identify opportunities for business operational efficiency and drive to specific metrics for business cost saving and value realization
Oversee the communication and feedback between the business and IT teams
Report back to business and IT on the status of projects and IT performance (score card)
Support the regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials)
Has special focus on managing our Client Technicians to deliver to the expected service-demand of our sites
Accountable to maintain and support enterprise IT Service Catalog, Service Level Agreements and Strategy
Support Site Scorecards reviews for sites of responsibility
Monitor and improve KPI and customer satisfaction and feedback on IT services while aligning with the regional leads to ensure consistency
Builds IT service relationship with customers and site management
Ensure quality services are performed to the agreed SLA
Ensure that systems, processes, and methodologies specified are followed and ensure effective monitoring, control, and support of service delivery
Provide reports on an agreed schedule (or on request), including management and financial performance reports
Attend client service review meetings; areas covered will include performance reports, service improvements, quality, and processes
Other duties as needed
Working hours: 8:00 AM - 5:00 PM
Skills:
Strong inter-personal and communications skills needed to interface with high-level customer representatives
Communication development for IT and Non-IT leadership
Experienced in business case / ROI development
Strong customer management skills and ability to understand and translate and define complex business requirements
Experienced in systems analysis and problem solving, and functional & technical specification design
Attention to detail and ability to quickly learn new technologies and tools
Education:
Bachelors
Experience:
4-7 years
Qualifications:
Ability to read, write, and understand English
BA/BS Computer Science, Information Systems, or related field
10 years working in Information Technology including 5 years of management experience
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Show lessShow more
The IT Manager will bridge the gap between IT and the overall business unit. There will be a hyper focus on emerging needs. The IT Manager will drive digital transformation to create new or modify existing business processes, culture, and customer experiences to meet changing business and market requirements. A strong combination of IT technical skills, and business acumen will be needed. Experience in manufacturing is considered essential. (Automotive preferred) The IT Manager will manage customer expectations/needs and utilizes IT metrics, and reporting to communicate between the whole organization. This is FULLY ON-SITE Position.
Compensation: $120k-$140k + bonuses/benefits
Responsibilities:
Responsible for ensuring that all IT services are seamlessly delivered to clients of the organization
Understand the business demands and leverage global IT Organizations (Applications & Infrastructure) to address these requirements
Communicate to the business on deliverables by being a member of the site management staff
Perform Pre-project business solution design, project estimates for cost-benefit analysis (ROI Analysis)
Direct projects towards desired technology strategies and standards
...
Communicate and negotiate with business leaders and business process owners on deliverables
Plan, coordinate, and manage the IT activities of the site
Manage the IT budget and request services for IT projects and maintenance for the site to ensure IT costing effectively
Meet Plant and Business Unit IT targets, including developing an LRP, creating and maintaining forecast, and plan for Cyber Risk and Resiliency remediation.
Identify opportunities for business operational efficiency and drive to specific metrics for business cost saving and value realization
Oversee the communication and feedback between the business and IT teams
Report back to business and IT on the status of projects and IT performance (score card)
Support the regional Service Delivery functions which include the Service Desk and IT Governance (ITIL, PMO, Financials)
Has special focus on managing our Client Technicians to deliver to the expected service-demand of our sites
Accountable to maintain and support enterprise IT Service Catalog, Service Level Agreements and Strategy
Support Site Scorecards reviews for sites of responsibility
Monitor and improve KPI and customer satisfaction and feedback on IT services while aligning with the regional leads to ensure consistency
Builds IT service relationship with customers and site management
Ensure quality services are performed to the agreed SLA
Ensure that systems, processes, and methodologies specified are followed and ensure effective monitoring, control, and support of service delivery
Provide reports on an agreed schedule (or on request), including management and financial performance reports
Attend client service review meetings; areas covered will include performance reports, service improvements, quality, and processes
Other duties as needed
Working hours: 8:00 AM - 5:00 PM
Skills:
Strong inter-personal and communications skills needed to interface with high-level customer representatives
Communication development for IT and Non-IT leadership
Experienced in business case / ROI development
Strong customer management skills and ability to understand and translate and define complex business requirements
Experienced in systems analysis and problem solving, and functional & technical specification design
Attention to detail and ability to quickly learn new technologies and tools
Education:
Bachelors
Experience:
4-7 years
Qualifications:
Ability to read, write, and understand English
BA/BS Computer Science, Information Systems, or related field
10 years working in Information Technology including 5 years of management experience
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Show lessShow more