Spherion Staffing and Recruiting is seeking motivated individuals to join a dynamic technical support team in Temple, Texas. This position offers the opportunity to be the backbone of daily business operations, ensuring that systems run smoothly and efficiently.
Work Schedule and Training
Initial Training Period: Monday through Friday, 8:00 AM to 5:00 PM.
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Post-Training Rotating Schedule:
Week 1: Monday (Work), Tuesday (Work), Wednesday (Off), Thursday (Off), Friday (Work), Saturday (Work), Sunday (Work)
Week 2: Monday (Off), Tuesday (Off), Wednesday (Work), Thursday (Work), Friday (Off), Saturday (Off), Sunday (Off)
(Note: This rotating schedule repeats every two weeks, allowing you to enjoy a three-day weekend every other week.)
Responsibilities:
Monitoring and managing system platforms to ensure operational continuity.
Interacting professionally with internal teams, external customers, and distribution center personnel across multiple business units.
Identifying, investigating, and resolving system alerts in a timely manner.
Handling incoming operational phone calls and routing information to the appropriate parties.
Utilizing tracking and communication tools to document system status and updates.
Working hours: 8:00 AM - 5:00 PM
Skills:
Developed multi-tasking abilities and attention to detail.
Basic familiarity with computers and a willingness to learn complex technical platforms.
Education:
High School
Experience:
1-4 years
Qualifications:
Familiarity with systems and platforms such as Mainframe, AS400, Control-M, Microsoft Teams, professional email etiquette, or Jira.
Effective verbal and written communication skills for interacting with internal and external partners.
Prior experience in a customer service, help desk, or technical support environment.
The ability to follow documented procedures and escalate issues when necessary.
Reliability and commitment to working the rotating shift schedule.
If you are looking for a rewarding position with a stable schedule and a welcoming team environment, Spherion Staffing and Recruiting wants to connect with you.
Take the next step in your professional journey. Please submit your updated resume today, or visit our local Temple office to speak directly with a recruiter. We look forward to reviewing your application!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).