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      • Indianapolis, Indiana
      • Temp to Perm
      • $16.00 per hour
      • Various Shifts Available
      Spherion Staffing is hiring Work From Home - Call Center Representatives for client in Indianapolis, IN!Shift:Must be able to work an 8 hr shift between 8a-8p, Monday - FridayPay is $16/HRResponsibilities:Responsible for successfully completing the required basic training.Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.Must pass the appropriate pre-employment test battery.Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Researches and analyzes data to address operational challenges and customer service issues.Provides external and internal customers with requested information.Uses computerized systems for tracking, information gathering and troubleshooting.Working hours: Various Shifts AvailableSkills:Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.Seeks, understands and responds to the needs and expectations of internal and external customers.Required to meet department goals.Education:High SchoolExperience:1-4 yearsQualifications:Requires a HS diploma or equivalentUp to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. Apply Today! Once you apply, call our office at 317-215-7450 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Work From Home - Call Center Representatives for client in Indianapolis, IN!Shift:Must be able to work an 8 hr shift between 8a-8p, Monday - FridayPay is $16/HRResponsibilities:Responsible for successfully completing the required basic training.Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.Must pass the appropriate pre-employment test battery.Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Researches and analyzes data to address operational challenges and customer service issues.Provides external and internal customers with requested information.Uses computerized systems for tracking, information gathering and troubleshooting.Working hours: Various Shifts AvailableSkills:Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.Seeks, understands and responds to the needs and expectations of internal and external customers.Required to meet department goals.Education:High SchoolExperience:1-4 yearsQualifications:Requires a HS diploma or equivalentUp to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. Apply Today! Once you apply, call our office at 317-215-7450 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Zionsville, Indiana
      • Temp to Perm
      • $15.00 - $16.00 per hour
      • 8:30 AM - 5:00 PM
      Spherion is hiring for Call Center Representatives in Zionsville, IN. Starting Pay is $15-$16 depending on experienceShift is Monday - Friday 8:30AM - 5PM.This is a temp to hire opportunity. If you are hired on full time, our client will cover 100% of your health insurance/benefits costs.Responsibilities:As a Customer Service Order Entry Associate, you will be on the front line helping customers with processing their orders, responding to questions regarding shipping, billing, and giving recommendations to ensure the accuracy of their order processing.- Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.- A desire to enact change and strive for innovation.- Strong attention to detail ? accuracy is essential.- Desire to work in a dynamic, fast-paced environment.- Proven track record of de-escalating customer issues with sympathy and empathyWorking hours: 8:30 AM - 5:00 PMSkills:- Ability to multi-task.- Ability to work comfortably and grow in a fast-paced, high-volume customer care environment.- Minimum of high school diploma or equivalent; college degree or currently pursuing preferred.- Like to have fun - we sure do!Education:High SchoolExperience:0-1 yearsQualifications:- Minimum of three-year applicable Customer Service experience/Order Entry- Ability to effectively communicate, verbally and in writing, and willingness to expand on these skills.- Strong computer skills, including knowledge of MS Office programs Apply Today! Once you apply, call or text 317-870-5555 to get started this week!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is hiring for Call Center Representatives in Zionsville, IN. Starting Pay is $15-$16 depending on experienceShift is Monday - Friday 8:30AM - 5PM.This is a temp to hire opportunity. If you are hired on full time, our client will cover 100% of your health insurance/benefits costs.Responsibilities:As a Customer Service Order Entry Associate, you will be on the front line helping customers with processing their orders, responding to questions regarding shipping, billing, and giving recommendations to ensure the accuracy of their order processing.- Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.- A desire to enact change and strive for innovation.- Strong attention to detail ? accuracy is essential.- Desire to work in a dynamic, fast-paced environment.- Proven track record of de-escalating customer issues with sympathy and empathyWorking hours: 8:30 AM - 5:00 PMSkills:- Ability to multi-task.- Ability to work comfortably and grow in a fast-paced, high-volume customer care environment.- Minimum of high school diploma or equivalent; college degree or currently pursuing preferred.- Like to have fun - we sure do!Education:High SchoolExperience:0-1 yearsQualifications:- Minimum of three-year applicable Customer Service experience/Order Entry- Ability to effectively communicate, verbally and in writing, and willingness to expand on these skills.- Strong computer skills, including knowledge of MS Office programs Apply Today! Once you apply, call or text 317-870-5555 to get started this week!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Indianapolis, Indiana
      • Temp to Perm
      • $16.50 per hour
      • Various Shifts Available
      We are hiring Call Center Representatives that are currently working from home! Working Remote is temporary.Must be available for any shift between the hours of 8am-10pm.Pay is $16.50/hr.You will be assigned to one of the following shifts:1st Shift: 8:00 AM - 5:00 PM2nd Shift: 10:00 AM - 7:00 PM3rd Shift: 1:00 PM - 10:00 PMStable internet connection required and the ability to work remotely temporarily.Responsibilities:Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model.Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processesProvide guidance and direction to assist clients in completing their Mortgage Assistance ApplicationNotify and educate clients of all Investor /Insurer programs available while informing of the decision process.Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems.Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout.Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes.Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest.Working hours: Various Shifts AvailableSkills:Strong analytical and organizational skills with great attention to detailAbility to grasp concepts quicklyFlexibility to adapt to frequently changing processes and proceduresDemonstrated proficiency in basic computer applications, such as Microsoft Office software productsUnderstanding of Call Center telephony and technologyCustomer focused interpersonal skillsAbility to multitask and prioritize issuesCommunication SkillsEducation:High SchoolExperience:1-4 yearsQualifications:Required:High School Diploma or GED EquivalentPreferred:Previous Mortgage Single Point of Contact ExperienceExperience in mortgage, banking, financial risk, audit or complianceKnowledge of basic collection, mortgage servicing and default servicing concepts If interested, Apply Today! Once you apply, call or text 317-843-2512 to get started ASAP!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We are hiring Call Center Representatives that are currently working from home! Working Remote is temporary.Must be available for any shift between the hours of 8am-10pm.Pay is $16.50/hr.You will be assigned to one of the following shifts:1st Shift: 8:00 AM - 5:00 PM2nd Shift: 10:00 AM - 7:00 PM3rd Shift: 1:00 PM - 10:00 PMStable internet connection required and the ability to work remotely temporarily.Responsibilities:Provide excellent customer service to clients, internal and external business partners, and vendors, both over the phone and in writing, following the Perfect Client Experience model.Minimize risk through consistent and accurate application of Bank, investor, insurer and regulatory guidelines in relation to default processesProvide guidance and direction to assist clients in completing their Mortgage Assistance ApplicationNotify and educate clients of all Investor /Insurer programs available while informing of the decision process.Complete loan research and notations of the servicing file in Mortgage Servicing Platform (MSP) and auxiliary systems.Monitor and perform frequent follow-up with clients to ensure the best execution of the appropriate workout.Track, resolve and ensure appropriate handling of client complaints by properly logging them in the appropriate system, notating a detailed explanation of the issue and resolution, and correctly routing for reporting purposes.Enhance personal and professional growth through completion of mandatory training courses within the given timeframe, as well as voluntary training and education related to job function or areas of interest.Working hours: Various Shifts AvailableSkills:Strong analytical and organizational skills with great attention to detailAbility to grasp concepts quicklyFlexibility to adapt to frequently changing processes and proceduresDemonstrated proficiency in basic computer applications, such as Microsoft Office software productsUnderstanding of Call Center telephony and technologyCustomer focused interpersonal skillsAbility to multitask and prioritize issuesCommunication SkillsEducation:High SchoolExperience:1-4 yearsQualifications:Required:High School Diploma or GED EquivalentPreferred:Previous Mortgage Single Point of Contact ExperienceExperience in mortgage, banking, financial risk, audit or complianceKnowledge of basic collection, mortgage servicing and default servicing concepts If interested, Apply Today! Once you apply, call or text 317-843-2512 to get started ASAP!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Plainfield, Indiana
      • Temp to Perm
      • $12.53 per hour
      • 3:30 PM - 12:00 PM
      Spherion Staffing is hiring Customer Service Specialists to work in Plainfield, IN.Shift and Pay:Monday-Friday 3:30PM - 12AMStarting Pay is $16.53/HRResponsibilities:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.- A typical customer service specialist is responsible for determining the client????????????s issue, offer possible solutions or providing follow-up as needed. - Customer service agents may be inbound, outbound or a combination of both.- Resolve customers???????????? service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. - Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. - Refer unresolved customer grievances to designated departments for further investigation. - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenWorking hours: 3:30 PM - 12:00 PMSkills:Verbal and written communication skills- Attention to detail- Customer service skills- Interpersonal skills- Ability to work independently and manage one------s time - Ability to accurately document and record customer/client informationEducation:No Degree RequiredExperience:0-1 yearsQualifications:- High School diploma or GED preferred- 0-2 years customer service related experience required- Previous experience with computer applications, such as MS Outlook or data entry software Apply Today! Once you apply, call or text 317-843-2512 to get started!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Customer Service Specialists to work in Plainfield, IN.Shift and Pay:Monday-Friday 3:30PM - 12AMStarting Pay is $16.53/HRResponsibilities:The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.- A typical customer service specialist is responsible for determining the client????????????s issue, offer possible solutions or providing follow-up as needed. - Customer service agents may be inbound, outbound or a combination of both.- Resolve customers???????????? service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. - Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. - Refer unresolved customer grievances to designated departments for further investigation. - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions takenWorking hours: 3:30 PM - 12:00 PMSkills:Verbal and written communication skills- Attention to detail- Customer service skills- Interpersonal skills- Ability to work independently and manage one------s time - Ability to accurately document and record customer/client informationEducation:No Degree RequiredExperience:0-1 yearsQualifications:- High School diploma or GED preferred- 0-2 years customer service related experience required- Previous experience with computer applications, such as MS Outlook or data entry software Apply Today! Once you apply, call or text 317-843-2512 to get started!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Indianapolis, Indiana
      • Temp to Perm
      • $17.50 per hour
      • 8:00 AM - 4:30 PM
      Spherion is hiring a Customer Service Representative in Indianapolis, IN. Starting Pay is $17.50/HRShift: Monday - Friday 8AM - 4:30PMThe Account Customer Service Coordinator-will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems.Responsibilities:- Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone- Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders- Act as the subject matter expert for assigned client(s) by knowing and understanding SOP???s and client expectations. Provide support to other departments and field locations in regard to assigned client(s).- Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues- Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations- Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)-Work client specific reports including open order reports, return reports and EMC reports- Provide direction to Customer Service Representative assisting assigned client(s)- Implement continuous improvement initiatives to improve service for assigned client(s)- Participate in daily operational calls and provide updates to field operations about assigned client(s).- Participate in meetings and presentations specific to assigned client(s)Working hours: 8:00 AM - 4:30 PMSkills:- Strong verbal and written communication skills- Demonstrates problem solving skills- Ability to simultaneously handle multiple priorities- Demonstrates time management and priority setting skills- Ability to read and/or listen and understand information and ideas communicated- Basic math skills beginner required- Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced requiredEducation:High SchoolExperience:0-1 yearsQualifications:- H.S. diploma/GED required- Three (3) years or more in a Customer Service role or equivalent required- One (1) year or more in related Client Account Specialization preferred- Basic math skills beginner required- Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is hiring a Customer Service Representative in Indianapolis, IN. Starting Pay is $17.50/HRShift: Monday - Friday 8AM - 4:30PMThe Account Customer Service Coordinator-will build, maintain and strengthen the relationship with the company's key clients and provide the highest level of service possible. The Account Customer Service Coordinator I is expected to take a proactive approach to client service, including but not limited to identifying, working and resolving jeopardy orders, identifying operational challenges and bringing internal departments together to resolve problems.Responsibilities:- Build and maintain a strong working relationship with assigned client(s). Respond timely to all inquiries from assigned client(s) via email and/or phone- Prepare, update and develop client jeopardy orders reports. Publish report internally daily and ensure internal departments are reviewing the report and providing solutions for the jeopardy orders- Act as the subject matter expert for assigned client(s) by knowing and understanding SOP???s and client expectations. Provide support to other departments and field locations in regard to assigned client(s).- Identify and analyze trends and patters of RLM operational issues that are causing the jeopardy issues. Provide direction, support and information to internal departments to resolve client issues- Manage VIP orders or requests from assigned client(s) to ensure orders are delivered according to client expectations- Lead and/or participate in daily, weekly and/or monthly service calls with assigned client(s). Lead internal conference calls, if necessary, to discuss service metrics and areas of opportunity with assigned client(s)-Work client specific reports including open order reports, return reports and EMC reports- Provide direction to Customer Service Representative assisting assigned client(s)- Implement continuous improvement initiatives to improve service for assigned client(s)- Participate in daily operational calls and provide updates to field operations about assigned client(s).- Participate in meetings and presentations specific to assigned client(s)Working hours: 8:00 AM - 4:30 PMSkills:- Strong verbal and written communication skills- Demonstrates problem solving skills- Ability to simultaneously handle multiple priorities- Demonstrates time management and priority setting skills- Ability to read and/or listen and understand information and ideas communicated- Basic math skills beginner required- Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced requiredEducation:High SchoolExperience:0-1 yearsQualifications:- H.S. diploma/GED required- Three (3) years or more in a Customer Service role or equivalent required- One (1) year or more in related Client Account Specialization preferred- Basic math skills beginner required- Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) advanced required Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Plainfield, Indiana
      • Temp to Perm
      • $15.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is hiring for an Invoice Processor in Plainfield, IN. Starting Pay is $15/HR!Shift is Monday - Friday 8AM - 5PM.Responsibilities:This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service. This role will require the candidate to efficiently use available tools or systems and maintain office record retention files. The selected candidate will be responsible for reviewing and processing invoices accurately and within net terms while maintaining a professional and courteous relationship with customers. Close attention to detail and consistency with the handling of invoices is required. This position maintains excellent customer service to operations, management, and customers and ensures an acceptable level of availability during a normal work schedule. Candidate is responsible for providing updates and job status details to appropriate personnel, as needed while ensuring work is executed timely. Candidate will be expected to collaborate with other work groups to ensure desired customer experience.Working hours: 8:00 AM - 5:00 PMSkills:Candidate must be detail oriented, dependable and comfortable with a fast-paced environment that is prone to change. Experience with Excel, Word, Outlook, Windows Explorer and Adobe is preferred.Education:High SchoolExperience:0-1 yearsQualifications:- HS Diploma or GED Required Apply Today! Once you apply, call or text our office at 317-843-2512 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is hiring for an Invoice Processor in Plainfield, IN. Starting Pay is $15/HR!Shift is Monday - Friday 8AM - 5PM.Responsibilities:This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service. This role will require the candidate to efficiently use available tools or systems and maintain office record retention files. The selected candidate will be responsible for reviewing and processing invoices accurately and within net terms while maintaining a professional and courteous relationship with customers. Close attention to detail and consistency with the handling of invoices is required. This position maintains excellent customer service to operations, management, and customers and ensures an acceptable level of availability during a normal work schedule. Candidate is responsible for providing updates and job status details to appropriate personnel, as needed while ensuring work is executed timely. Candidate will be expected to collaborate with other work groups to ensure desired customer experience.Working hours: 8:00 AM - 5:00 PMSkills:Candidate must be detail oriented, dependable and comfortable with a fast-paced environment that is prone to change. Experience with Excel, Word, Outlook, Windows Explorer and Adobe is preferred.Education:High SchoolExperience:0-1 yearsQualifications:- HS Diploma or GED Required Apply Today! Once you apply, call or text our office at 317-843-2512 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Wayne, Indiana
      • Temp to Perm
      • $13.00 per hour
      • 7:45 AM - 4:45 PM
      Spherion Staffing is hiring Medical Appointment Schedulers in Fort Wayne, IN!Shift and Pay:Monday - Friday: 7:45am-4:45pm - $13/HRThe Appointment Reception Operators will be the first responders to the incoming calls for new patient appointment calls. Specific activities in this department include a brief medical interview of all patients with new problems to triage the patients to the most appropriate providers and educating new patients about our patient services web portal.Responsibilities:First responder on all phone calls for new patient appointment calls providing superior customer serviceSchedules all new patient and new medical problem appointments for callersGathers and enters or updates patient demographic informationEducate patients about realistic expectations of time and payment expected at the time of the appointmentInterview patients to make certain they are triaged in to the most appropriate sub-specialtyThorough knowledge of the EMR, PM (appt scheduling and demographic portions) as well as the patient portal tools is essential to this positionSetting expectations for patients when transferring callsUnderstanding of the Workers Compensation policies and scheduling/transferring as appropriateSchedule meetings, depositions and Medical Review Panels according to physician protocols.Refers callers to the phone nurse that require clinical information or expertise.Provides information to incoming callers about our services and assist them in selecting a physician.Has a basic understanding of contracted insurance plans.Performs other duties as directed by supervisor.Regular attendance and punctuality are requiredWorking hours: 7:45 AM - 4:45 PMSkills:Ability to read and comprehend, sort, alphabetize and file.Ability to operate computer keyboard and multi line telephone.Ability to maintain confidentiality.Ability to prioritize time and concentrate on multiple tasks.Ability to maintain a positive attitude while working under stress.Strong communication, listening and decision-making skills.Willingness to function as a team players, fostering effective work relationships with physicians and co-workers.Possess a pleasant personality, courteous manner and professional demeanor.Education:High SchoolExperience:1-4 yearsQualifications:High school graduate or equivalent experience required.Knowledge of computer keyboarding is required.Prior patient/customer relations experience required.Prior medical office experience preferred.Prior scheduling experience is preferred. If interested Apply Today! Then call or text us at 260-496-9900 to take the next steps!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Medical Appointment Schedulers in Fort Wayne, IN!Shift and Pay:Monday - Friday: 7:45am-4:45pm - $13/HRThe Appointment Reception Operators will be the first responders to the incoming calls for new patient appointment calls. Specific activities in this department include a brief medical interview of all patients with new problems to triage the patients to the most appropriate providers and educating new patients about our patient services web portal.Responsibilities:First responder on all phone calls for new patient appointment calls providing superior customer serviceSchedules all new patient and new medical problem appointments for callersGathers and enters or updates patient demographic informationEducate patients about realistic expectations of time and payment expected at the time of the appointmentInterview patients to make certain they are triaged in to the most appropriate sub-specialtyThorough knowledge of the EMR, PM (appt scheduling and demographic portions) as well as the patient portal tools is essential to this positionSetting expectations for patients when transferring callsUnderstanding of the Workers Compensation policies and scheduling/transferring as appropriateSchedule meetings, depositions and Medical Review Panels according to physician protocols.Refers callers to the phone nurse that require clinical information or expertise.Provides information to incoming callers about our services and assist them in selecting a physician.Has a basic understanding of contracted insurance plans.Performs other duties as directed by supervisor.Regular attendance and punctuality are requiredWorking hours: 7:45 AM - 4:45 PMSkills:Ability to read and comprehend, sort, alphabetize and file.Ability to operate computer keyboard and multi line telephone.Ability to maintain confidentiality.Ability to prioritize time and concentrate on multiple tasks.Ability to maintain a positive attitude while working under stress.Strong communication, listening and decision-making skills.Willingness to function as a team players, fostering effective work relationships with physicians and co-workers.Possess a pleasant personality, courteous manner and professional demeanor.Education:High SchoolExperience:1-4 yearsQualifications:High school graduate or equivalent experience required.Knowledge of computer keyboarding is required.Prior patient/customer relations experience required.Prior medical office experience preferred.Prior scheduling experience is preferred. If interested Apply Today! Then call or text us at 260-496-9900 to take the next steps!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Wayne, Indiana
      • Permanent
      • $45,000 - $55,000 per year
      • 8:00 AM - 5:00 PM
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Goshen, Indiana
      • Permanent
      • $15.00 - $19.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is looking to hire a Customer Service Liaison for Elkhart County!DIRECT HIRE OPPORTUNITY!Call/text Spherion now at 574-970-9200 to get started in this great opportunity!Come In - Get Job - Be HappyResponsibilities:Working closely with a corrections facility and work release program participants the Customer Service Liaison is responsible for installing Electronic Monitoring Equipment and Drug Screens. The liaison is primarily responsible for performing equipment installations (EM), removal, and troubleshooting of all equipment, along with daily client scheduling, inventory control, and administrating urine screens for male probationers.Working hours: 8:00 AM - 5:00 PMSkills:Install and remove various electronic monitoring equipment as requested using directed safety precautionsProvide support for service and maintenance of equipmentShipping and receiving functions for equipment and supplies per established proceduresDiagnosis and repair of EM equipment as outlined in company proceduresEducation:High SchoolExperience:0-1 yearsQualifications:Microsoft Computer Skills, with knowledge of Word, Excel, and related programsDue to the client drug screening observation requirements we are asking for Male candidates only, pleaseNo Criminal Convictions MUST PASS CRIMINAL BACKGROUND AND DRUG SCREENValid Driver's License and automobile insuranceMust be able to work flexible work schedules if needed Call or TEXT us at 574-970-9200You can apply online 24/7 at www.spherion.com/applyEOE/M/F/D/VSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is looking to hire a Customer Service Liaison for Elkhart County!DIRECT HIRE OPPORTUNITY!Call/text Spherion now at 574-970-9200 to get started in this great opportunity!Come In - Get Job - Be HappyResponsibilities:Working closely with a corrections facility and work release program participants the Customer Service Liaison is responsible for installing Electronic Monitoring Equipment and Drug Screens. The liaison is primarily responsible for performing equipment installations (EM), removal, and troubleshooting of all equipment, along with daily client scheduling, inventory control, and administrating urine screens for male probationers.Working hours: 8:00 AM - 5:00 PMSkills:Install and remove various electronic monitoring equipment as requested using directed safety precautionsProvide support for service and maintenance of equipmentShipping and receiving functions for equipment and supplies per established proceduresDiagnosis and repair of EM equipment as outlined in company proceduresEducation:High SchoolExperience:0-1 yearsQualifications:Microsoft Computer Skills, with knowledge of Word, Excel, and related programsDue to the client drug screening observation requirements we are asking for Male candidates only, pleaseNo Criminal Convictions MUST PASS CRIMINAL BACKGROUND AND DRUG SCREENValid Driver's License and automobile insuranceMust be able to work flexible work schedules if needed Call or TEXT us at 574-970-9200You can apply online 24/7 at www.spherion.com/applyEOE/M/F/D/VSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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