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      • Texas City, Texas
      • Temp to Perm
      • $15.00 - $27.00 per hour
      • 8:00 AM - 5:00 PM
      We are looking for a service oriented Help desk analyst to provide technical support to users in an efficient and accurate manner. You will be considered as the company's front liner and you will solve basic technical problems and provide support for all assigned areas.Responsibilities:??? Provide first level contact and convey resolutions to employee issues??? Properly escalate unresolved queries to the next level of support??? Track, route and redirect problems to correct resources??? Update employee data and produce activity reports??? Walk employees through problem solving process??? Follow up with employees, provide feedback and see problems through to resolution??? Utilize excellent employee service skills and exceed employees??? expectations??? Ensure proper recording, documentation and closure??? Recommended procedure modifications or improvements??? Preserve and grow your knowledge of help desk procedures, products and servicesWorking hours: 8:00 AM - 5:00 PMSkills:--Proven working experience in providing help desk support--Proficiency in English--Working knowledge of help desk software, databases and remote control--Client-facing and communication skills--Advanced troubleshooting and multi-tasking skills--Employee service orientation--BS degree in Information Technology, Computer Science or equivalentEducation:AssociateExperience:1-4 yearsQualifications:IT experience in hardware, software, and more functions with IT Apply online and email our office at Leaguecityoffice@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We are looking for a service oriented Help desk analyst to provide technical support to users in an efficient and accurate manner. You will be considered as the company's front liner and you will solve basic technical problems and provide support for all assigned areas.Responsibilities:??? Provide first level contact and convey resolutions to employee issues??? Properly escalate unresolved queries to the next level of support??? Track, route and redirect problems to correct resources??? Update employee data and produce activity reports??? Walk employees through problem solving process??? Follow up with employees, provide feedback and see problems through to resolution??? Utilize excellent employee service skills and exceed employees??? expectations??? Ensure proper recording, documentation and closure??? Recommended procedure modifications or improvements??? Preserve and grow your knowledge of help desk procedures, products and servicesWorking hours: 8:00 AM - 5:00 PMSkills:--Proven working experience in providing help desk support--Proficiency in English--Working knowledge of help desk software, databases and remote control--Client-facing and communication skills--Advanced troubleshooting and multi-tasking skills--Employee service orientation--BS degree in Information Technology, Computer Science or equivalentEducation:AssociateExperience:1-4 yearsQualifications:IT experience in hardware, software, and more functions with IT Apply online and email our office at Leaguecityoffice@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fernley, Nevada
      • Temp to Perm
      • $22.00 - $25.00 per hour
      • 7:00 AM - 4:00 PM
      Entry level IT position for Fernley NV manufacturing facilityResponsibilities:Prioritize and respond to IT Help Desk tickets Track, monitor and document interaction on tickets for timely resolutionDiagnose and troubleshoot connectivity issues for employees Build out, configure and support new pc?s, mobile devices and barcode scannersDiagnose and troubleshoot Desktop/Laptop hardware, software and peripheral problemsDiagnose and troubleshoot printer problemsDiagnose and troubleshoot barcode scanner equipment issuesTrain new employees on Trex network and hardware Interact with Vendors as required Responsible for managing user accounts, including rights, security and system groupsManage inventory of desktop and mobile hardware, software, and peripheral items.Perform configuration changes to Desktop/Laptop environments as requiredProvide support to remote employees, fielding phone calls and email communicationsMaintain and uphold PC policies as neededMaintain inventory and order equipment as neededAssist in IT projects that require infrastructure supportManage and perform monthly server patchingManage, monitor and document company backup environments Perform on call duties as required Perform other IT duties as requiredProvide SOX audit supportWorking hours: 7:00 AM - 4:00 PMSkills:Communicating (Verbal & Written): Listens attentively and expresses ideas clearly and concisely. Shares relevant information in a timely and effective manner. Is available to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.Technical Knowledge: Does well in functional or technical courses; learns new industry, company, product, functional, or technical knowledge; and maintains a network of internal and external contacts.Problem Solving: Solves difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answer.Priority Setting: Spends his/her time and the time of others on what's important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.Self-Development: Knows strengths and how to deploy them; knows weaknesses and works to neutralize some and work on others; knows personal limits and works to compensate for them; understands that different situations and levels may call for different skills and approaches; is personally committed to and actively works to continuously improve him/herself.Education:BachelorsExperience:1-4 yearsQualifications:Computer Science Degree (or like program) or 3+ years experience maintaining PCs, printers and other handheld user devices. Networking and Windows server experience a plus.Must be able to communicate both verbally and in writing with users of differing technical knowledge to translate business requirements and information.Experience in a manufacturing environment a plus (think quick, adapt, execute, ever changing environment) Temp to hire entry level IT position for Fernley, NV manufacturing facility.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Entry level IT position for Fernley NV manufacturing facilityResponsibilities:Prioritize and respond to IT Help Desk tickets Track, monitor and document interaction on tickets for timely resolutionDiagnose and troubleshoot connectivity issues for employees Build out, configure and support new pc?s, mobile devices and barcode scannersDiagnose and troubleshoot Desktop/Laptop hardware, software and peripheral problemsDiagnose and troubleshoot printer problemsDiagnose and troubleshoot barcode scanner equipment issuesTrain new employees on Trex network and hardware Interact with Vendors as required Responsible for managing user accounts, including rights, security and system groupsManage inventory of desktop and mobile hardware, software, and peripheral items.Perform configuration changes to Desktop/Laptop environments as requiredProvide support to remote employees, fielding phone calls and email communicationsMaintain and uphold PC policies as neededMaintain inventory and order equipment as neededAssist in IT projects that require infrastructure supportManage and perform monthly server patchingManage, monitor and document company backup environments Perform on call duties as required Perform other IT duties as requiredProvide SOX audit supportWorking hours: 7:00 AM - 4:00 PMSkills:Communicating (Verbal & Written): Listens attentively and expresses ideas clearly and concisely. Shares relevant information in a timely and effective manner. Is available to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.Technical Knowledge: Does well in functional or technical courses; learns new industry, company, product, functional, or technical knowledge; and maintains a network of internal and external contacts.Problem Solving: Solves difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answer.Priority Setting: Spends his/her time and the time of others on what's important; quickly zeroes in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.Self-Development: Knows strengths and how to deploy them; knows weaknesses and works to neutralize some and work on others; knows personal limits and works to compensate for them; understands that different situations and levels may call for different skills and approaches; is personally committed to and actively works to continuously improve him/herself.Education:BachelorsExperience:1-4 yearsQualifications:Computer Science Degree (or like program) or 3+ years experience maintaining PCs, printers and other handheld user devices. Networking and Windows server experience a plus.Must be able to communicate both verbally and in writing with users of differing technical knowledge to translate business requirements and information.Experience in a manufacturing environment a plus (think quick, adapt, execute, ever changing environment) Temp to hire entry level IT position for Fernley, NV manufacturing facility.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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