Are you an experienced customer service/admin professional in immediate need of full-time work? Interested in getting your foot in the door with a reputable medical company in Santa Barbara? If so -- this is the position for you!Our client, a large medical facility in Santa Barbara, has an immediate need from now through February 2022 for an experienced customer service professional to join their team. Candidates will be asked to perform general administrative and customer service duties while supporting the staff in other ways.Responsibilities:Responsible for the oversight of monitoring/guiding patients and employees entering the facilities or triaging calls.1. Answers questions as it relates to Covid protocol and procedure. Escalates as necessary.Percentage of time: 35%2. Asks questions as it relates to Covid symptoms/screening.Percentage of time: 35%3. Takes temperatures as needed.Percentage of time: 15%4. Greets customers (employees, patients and visitors) respectfully.Percentage of time: 10%5. Other duties as assignedPercentage of time: 5%Working hours: 8:00 AM - 5:00 PMSkills:- Bilingual English-Spanish preferred.- Excellent analytical and problem-solving skills. Ability to identify and service multiple calls, requests, and tasks at one time while maintaining a professional manner. Ability to prioritize work.- Excellent human relations skills to interact professionally, pleasantly, and effectively with clients in person and on the telephone.- The employee communicates effectively.- Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures. Prefer knowledge of medical terminology.Education:AssociateExperience:1-4 yearsQualifications:Minimum: Associate degree or high school diploma plus 2 years experience in customer service.Preferred: Customer service experience in health care field. Apply with resume TODAY or call our office at 805-683-1600! Act fast!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Are you an experienced customer service/admin professional in immediate need of full-time work? Interested in getting your foot in the door with a reputable medical company in Santa Barbara? If so -- this is the position for you!Our client, a large medical facility in Santa Barbara, has an immediate need from now through February 2022 for an experienced customer service professional to join their team. Candidates will be asked to perform general administrative and customer service duties while supporting the staff in other ways.Responsibilities:Responsible for the oversight of monitoring/guiding patients and employees entering the facilities or triaging calls.1. Answers questions as it relates to Covid protocol and procedure. Escalates as necessary.Percentage of time: 35%2. Asks questions as it relates to Covid symptoms/screening.Percentage of time: 35%3. Takes temperatures as needed.Percentage of time: 15%4. Greets customers (employees, patients and visitors) respectfully.Percentage of time: 10%5. Other duties as assignedPercentage of time: 5%Working hours: 8:00 AM - 5:00 PMSkills:- Bilingual English-Spanish preferred.- Excellent analytical and problem-solving skills. Ability to identify and service multiple calls, requests, and tasks at one time while maintaining a professional manner. Ability to prioritize work.- Excellent human relations skills to interact professionally, pleasantly, and effectively with clients in person and on the telephone.- The employee communicates effectively.- Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures. Prefer knowledge of medical terminology.Education:AssociateExperience:1-4 yearsQualifications:Minimum: Associate degree or high school diploma plus 2 years experience in customer service.Preferred: Customer service experience in health care field. Apply with resume TODAY or call our office at 805-683-1600! Act fast!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Are you an experienced customer service/admin professional in immediate need of full-time work? Interested in getting your foot in the door with a reputable medical company in Santa Barbara? If so -- this is the position for you!Our client, a large medical facility in Santa Barbara, has an immediate need from now through February 2022 for an experienced customer service professional to join their team. Candidates will be asked to perform general administrative and customer service duties while supporting the staff in other ways.Responsibilities:1. Provide excellent customer support services by responding to incoming telephone calls from medical clinics, doctors' offices, clients, and other departments requesting information on test results and services. Supports inbound calls and visitors with answers to general questions regarding company services2. Make timely outgoing calls to follow-up on all stats and critical call results.3. Following established procedures, effectively resolve routine questions and problems related to specimens and testing. Refer unresolved and complex issues to Supervisor.4. Send reports as requested by fax, e-mail, or other method requested.5. Keep accurate electronic and manual records of client transactions and interactions, including recording details of inquiries, complaints, and comments, as well as action plans. Prepares performance-related reports as requested.Working hours: 8:00 AM - 5:00 PMSkills:- Bilingual English-Spanish preferred.- Excellent analytical and problem-solving skills. Ability to identify and service multiple calls, requests, and tasks at one time while maintaining a professional manner. Ability to prioritize work.- Excellent human relations skills to interact professionally, pleasantly, and effectively with clients in person and on the telephone.- The employee communicates effectively.- Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures. Prefer knowledge of medical terminology.Education:AssociateExperience:1-4 yearsQualifications:Minimum: Associate degree or high school diploma plus 2 years experience in customer service.Preferred: Customer service experience in health care field. Apply with resume TODAY or call our office at 805-683-1600! Act fast!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Are you an experienced customer service/admin professional in immediate need of full-time work? Interested in getting your foot in the door with a reputable medical company in Santa Barbara? If so -- this is the position for you!Our client, a large medical facility in Santa Barbara, has an immediate need from now through February 2022 for an experienced customer service professional to join their team. Candidates will be asked to perform general administrative and customer service duties while supporting the staff in other ways.Responsibilities:1. Provide excellent customer support services by responding to incoming telephone calls from medical clinics, doctors' offices, clients, and other departments requesting information on test results and services. Supports inbound calls and visitors with answers to general questions regarding company services2. Make timely outgoing calls to follow-up on all stats and critical call results.3. Following established procedures, effectively resolve routine questions and problems related to specimens and testing. Refer unresolved and complex issues to Supervisor.4. Send reports as requested by fax, e-mail, or other method requested.5. Keep accurate electronic and manual records of client transactions and interactions, including recording details of inquiries, complaints, and comments, as well as action plans. Prepares performance-related reports as requested.Working hours: 8:00 AM - 5:00 PMSkills:- Bilingual English-Spanish preferred.- Excellent analytical and problem-solving skills. Ability to identify and service multiple calls, requests, and tasks at one time while maintaining a professional manner. Ability to prioritize work.- Excellent human relations skills to interact professionally, pleasantly, and effectively with clients in person and on the telephone.- The employee communicates effectively.- Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures. Prefer knowledge of medical terminology.Education:AssociateExperience:1-4 yearsQualifications:Minimum: Associate degree or high school diploma plus 2 years experience in customer service.Preferred: Customer service experience in health care field. Apply with resume TODAY or call our office at 805-683-1600! Act fast!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.