Answer, screen and process all incoming calls and/or messages. Greet customers and represent Ci in a positive manner.Handle and process incoming and outgoing mail and packages. Overall responsibility for allpreparation and processing and cost-efficient use of FedEx, UPS etc.Maintain equipment repair log.Monitors distribution of customer equipment and parts Prepare packing lists.Collection of work orders from technician Prepare spreadsheets, reports and other documentation. Other duties as assigned. This role requires the ability to lift and carry packages on a regular basis that may weigh up to 15lbs. This role also requires the ability to walk frequently during the day while carrying the packagesto other locations in the office.
1-4 years
Requires advanced computer skills, including creation of various reports and complexspreadsheets. Must be-Very-proficient in Entire Microsoft Office Suite, with a great Focuson-Excel Skills-& Word. This position requires the skills and knowledge normally obtained through the successfulcompletion of a high school degree. Associate degree, or some college/business coursespreferred. Must demonstrate interpersonal skills dealing with greeting customers in person and onthe telephone. Must speak clearly and professionally. Requires computer skills, including creation of various reports and spreadsheets. Must befamiliar with Microsoft Excel Skill & Word. Effective communicator, both written and oral. Capable of dealing with internal and external clients in a tactful and professional manner. Must be able to work under pressure and deal with a change in direction or focus.Ability to be self-motivating a necessity.
Candidates must be tested on Excel (normal user) and typing speed. The full results must be shared with HR when presenting the candidate?s resume. Typing speed minimum 45 wpm and Excel scores no lower than 70%.Proficiency with Office Equipment.Computer LiteracyAdministrative & Clerical Skills:Filing & Record-KeepingData EntryMail ManagementScheduling & CoordinationExceptional CommunicationVerbalWrittenCustomer Service ExcellenceOrganizational SkillsMultitasking & Time ManagementProblem-SolvingProfessionalism.Dependability & Punctuality
High School
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