remote learning management administrator.

Responsibilities:
Learning & Development Associate

The Learning & Development Associate provides administrative and service support to

customers in a client service environment. The individual is responsible for assessing the

business partner?s needs and requests for new or modifications to existing courses, curricula

and/or learning plans. The individual will consult with the appropriate clients to clarify the needs,

and then submit the appropriate online requests to set up or modify training courses, curriculum,

course assignments, instructors and scheduled training sessions in a Learning Management

System (LMS). Extensive collaboration and daily interactions providing status of deliverables to

customers is key to success in this job. In addition, the individual will be required to proactively

manage issues and overall customer expectations and escalate to management as needed.

Specific responsibilities include:

Performing document routing in Veeva Quality Docs for document revisions, approvals, etc.

Managing inputs (requests, reports, analysis) from Learning professionals and/or business

areas with needs for new, modified or periodic reviews of training courses, curricula or

course/curriculum assignment requests.

Creating, submitting, and monitoring requests to set up or modify training courses,

curriculum, course assignments, instructors and scheduled training sessions in a Learning

Management System (LMS).

Run reports in the LMS (SuccessFactors Plateau) and/or the Request Management System

(ServiceNow) that will be used in the planning for changes or to support on-going monitoring

of curriculum.

Consolidate data in Excel and organize in preparation for submitting learning requests.

Manage periodic reviews of courses/curriculum and course/curricula approvals via

spreadsheet tracking, emails, course forms, electronic routing and other methods.

Ensure client standard operating procedures, processes and service level agreements are

maintained.

Identify and trouble shoot discrepancies and issues.

Escalate issues to Supervisor or Manager for resolution.

Other duties may be assigned

Working hours: 8:00 AM - 5:00 PM

Skills:
At least 2 years of successful experience in a corporate Learning & Development and/or

Human Resources organization preferred.

Experience with a Learning Management System (LMS) and fundamental knowledge of

data elements within a Learning Management System (e.g. Courses, Curriculum, Content

Objects, and Learning Plan Assignments) preferred.

Education:
No Degree Required

Experience:
0-1 years

Qualifications:
Adaptable and confident with technology tools.

Intermediate/advanced MS Excel experience (e.g., adding worksheets and merging data,

formatting, sorting, filtering, pivot table, inserting formulas, auto summary, table formatting).

Experience/proficiency with Microsoft Office tools.

Able to work independently with large amount of data (e.g., explore, analyze, model and

provide a recommended option/solution).

Strong analytical ability, and the ability to consult with clients and offer solutions and options.

Able to communicate/interact effectively with clients. Strong communication skills, both oral

and written.

Experience with document management repositories (e.g., SharePoint, Documentum,

Regulus) is a plus for this role.

Strong Customer Service orientation.

Self-motivated and can work with minimal supervision.

Demonstrated strong attention to detail.

Strong quality focus and team oriented.

Ability to multitask and prioritize work requirements.

Ability to remain flexible and adaptable to constant change


Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).