Spherion, in partnership with American Family Insurance, is currently recruiting for a Payment Services Rep. From the comfort of your own home, you will be assisting customers with processing payments through various electronic methods, complying with regulatory guidelines and proper handling of sensitive and confidential customer financial information. This is a temporary assignment scheduled to last for 3 months with possible extension. Must have open availability between Saturday - Friday from 7am - 7:30pm CST. This assignment will work weekends.American Family has been protecting dreams for more than 90 years. They have made it their mission to ensure they are walking alongside their customers and communities as they work towards their next great chapter. How could you not want to be a part of that culture!Responsibilities:1. Responds to basic billing, policy customer program support and service needs. Interactions may occur through various customer contact channels such as phone, email, chat, and/or social media platforms2. Contacts customers or responds to voicemails as needed.3. Escalates calls as needed or contacts mentor for assistance to provide one-call resolution.4. Supports other call centers during high call volumes.5. Proactively works to provides customers with a high-touch customer experience for all interactions and programs.Working hours: 7:00 AM - 7:30 PM (Various Shifts Available)Skills:1. Ability to type 30wpm2. Ability to work in a remote. at home setting3. Call Center experience4. Ability to communicate effectively5. Insurance knowledge preferredEducation:High SchoolExperience:1-4 yearsQualifications:1. Customer service experience over the phone2. Experience collecting payments over the phone3. Licensed insurance rep preferred If you are an individual who has experience taking payments over the phone in a call center setting, this could be a role for you!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion, in partnership with American Family Insurance, is currently recruiting for a Payment Services Rep. From the comfort of your own home, you will be assisting customers with processing payments through various electronic methods, complying with regulatory guidelines and proper handling of sensitive and confidential customer financial information. This is a temporary assignment scheduled to last for 3 months with possible extension. Must have open availability between Saturday - Friday from 7am - 7:30pm CST. This assignment will work weekends.American Family has been protecting dreams for more than 90 years. They have made it their mission to ensure they are walking alongside their customers and communities as they work towards their next great chapter. How could you not want to be a part of that culture!Responsibilities:1. Responds to basic billing, policy customer program support and service needs. Interactions may occur through various customer contact channels such as phone, email, chat, and/or social media platforms2. Contacts customers or responds to voicemails as needed.3. Escalates calls as needed or contacts mentor for assistance to provide one-call resolution.4. Supports other call centers during high call volumes.5. Proactively works to provides customers with a high-touch customer experience for all interactions and programs.Working hours: 7:00 AM - 7:30 PM (Various Shifts Available)Skills:1. Ability to type 30wpm2. Ability to work in a remote. at home setting3. Call Center experience4. Ability to communicate effectively5. Insurance knowledge preferredEducation:High SchoolExperience:1-4 yearsQualifications:1. Customer service experience over the phone2. Experience collecting payments over the phone3. Licensed insurance rep preferred If you are an individual who has experience taking payments over the phone in a call center setting, this could be a role for you!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.