Thank you for subscribing to your personalized job alerts.

    3 jobs found in rio, wisconsin

    Filter2
    Clear all
      • Madison, Wisconsin
      • Temporary
      • $17.00 per hour
      • 10:00 AM - 10:00 PM
      Spherion, is currently recruiting for a temporary a Customer Service Rep who is looking to work from the comfort of their home. This is a temporary position that goes until 12/31/2021 with possible extension.This is a fully remote position doing Claims Customer Service in a VERY BUSY call center setting , for Unemployment Claims thru our client Maximus. Patience and empathy will be needed for these interactions as wait times can be long for the end user and they just need to know you are there to help. In addition, training can be rather rushed so we are looking for individuals who are tech savvy and resourceful.SCHEDULE IS KEY: See Availability needed based off of your time zone. The schedules will be created within these availabilities so you must be open to the FULL availability within the shift. Again, need open availability and your 40 hour work week scheduled will be within the availability below. You will not be able to pick your shifts.PST: Available Monday - Friday 8am - 8pmMST: Available Monday - Friday 9am - 9pmCST: Available Monday - Friday 10am - 10pmEST: Available Monday - Friday 11am - 11pmResponsibilities:This is Tier 1 style Contact Center. We handle issues like:-Unlocking accounts-Identifying and correcting errors on claimant accounts-Demographic updates-Issues with websiteIn addition this individual will:- Reviews and submits applications for federal financial or disability benefits for children/adults in custody ofgovernment social services agencies- Reviews applications denied and gathers documentation to determine if a reconsideration appeal isappropriate- Ensures case notes are updated with project timelines and with a high level of accuracy- Recognizes operational improvements and makes suggestions to management- Performs timely and regular follow up with the appropriate government program- Performs other duties as assigned by managementWorking hours: 10:00 AM - 10:00 PMSkills:- HS diploma with 2 - 4 years of experience. May have additional training or education in area ofspecialization- Proficient with MS Office- Ability to communicate effectively and professionally, verbally and in writing, to all segments of thepopulation- Excellent organizational skills- Ability to self-start and take ownership of processes- Ability to work independently as well as with community groups, social workers and the public- Associate's or Bachelor's degree preferredEducation:High SchoolExperience:1-4 yearsQualifications:To qualify for this opportunity you would need to have your own computer/headset. You must have the administrator rights to your computer, so no school/work issued computers as Maximus will not be able to add the required software needed to perform the job. Your computer must also meet the following internet requirements. If you are unsure, run a google speed test to see if your equipment meets the requirements. https://projectstream.google.com/speedtest1. Home interneta. Minimum Requirement: 20/50 Mbps download speed (50 if more than 1 person in the household is accessing at the same time); 5Mbps upload2. PC Memory: Minimum: RAM Memory: 4 GB of RAM, Preferred: 8 GB RAM preferred3. PC Hard Drive Storage: Minimum 64 GB HD4. PC Operating System: Minimum Windows 10 preferred, Windows 7 will work5. Any normal headphone you would plug into your computer6. WEB CAM IS REQUIRED SO YOU CAN PARTAKE IN THE ZOOM CONFERENCES FOR TRAINING If you are a customer service agent who likes to work from home, has their own computer set-up that meets the minimum qualifications of the tech specs of this role, and has the full availability to work the schedule...then this could be a position
      Spherion, is currently recruiting for a temporary a Customer Service Rep who is looking to work from the comfort of their home. This is a temporary position that goes until 12/31/2021 with possible extension.This is a fully remote position doing Claims Customer Service in a VERY BUSY call center setting , for Unemployment Claims thru our client Maximus. Patience and empathy will be needed for these interactions as wait times can be long for the end user and they just need to know you are there to help. In addition, training can be rather rushed so we are looking for individuals who are tech savvy and resourceful.SCHEDULE IS KEY: See Availability needed based off of your time zone. The schedules will be created within these availabilities so you must be open to the FULL availability within the shift. Again, need open availability and your 40 hour work week scheduled will be within the availability below. You will not be able to pick your shifts.PST: Available Monday - Friday 8am - 8pmMST: Available Monday - Friday 9am - 9pmCST: Available Monday - Friday 10am - 10pmEST: Available Monday - Friday 11am - 11pmResponsibilities:This is Tier 1 style Contact Center. We handle issues like:-Unlocking accounts-Identifying and correcting errors on claimant accounts-Demographic updates-Issues with websiteIn addition this individual will:- Reviews and submits applications for federal financial or disability benefits for children/adults in custody ofgovernment social services agencies- Reviews applications denied and gathers documentation to determine if a reconsideration appeal isappropriate- Ensures case notes are updated with project timelines and with a high level of accuracy- Recognizes operational improvements and makes suggestions to management- Performs timely and regular follow up with the appropriate government program- Performs other duties as assigned by managementWorking hours: 10:00 AM - 10:00 PMSkills:- HS diploma with 2 - 4 years of experience. May have additional training or education in area ofspecialization- Proficient with MS Office- Ability to communicate effectively and professionally, verbally and in writing, to all segments of thepopulation- Excellent organizational skills- Ability to self-start and take ownership of processes- Ability to work independently as well as with community groups, social workers and the public- Associate's or Bachelor's degree preferredEducation:High SchoolExperience:1-4 yearsQualifications:To qualify for this opportunity you would need to have your own computer/headset. You must have the administrator rights to your computer, so no school/work issued computers as Maximus will not be able to add the required software needed to perform the job. Your computer must also meet the following internet requirements. If you are unsure, run a google speed test to see if your equipment meets the requirements. https://projectstream.google.com/speedtest1. Home interneta. Minimum Requirement: 20/50 Mbps download speed (50 if more than 1 person in the household is accessing at the same time); 5Mbps upload2. PC Memory: Minimum: RAM Memory: 4 GB of RAM, Preferred: 8 GB RAM preferred3. PC Hard Drive Storage: Minimum 64 GB HD4. PC Operating System: Minimum Windows 10 preferred, Windows 7 will work5. Any normal headphone you would plug into your computer6. WEB CAM IS REQUIRED SO YOU CAN PARTAKE IN THE ZOOM CONFERENCES FOR TRAINING If you are a customer service agent who likes to work from home, has their own computer set-up that meets the minimum qualifications of the tech specs of this role, and has the full availability to work the schedule...then this could be a position
      • Madison, Wisconsin
      • Temporary
      • $17.00 per hour
      • 8:00 AM - 7:00 PM
      Spherion, in partnership with American Family Insurance, is currently recruiting for a temporary Auto Salvage Customer Service Rep. This role is expected to last 3 months with possible extension. This position would require you to work 100% on-site at the Regional Office off of Milwaukee Street and may transition over to working at the National Headquarters on the far east side of Madison.The availability needed for this role is M-F 8am - 7pm CST.Working in the American Family environment means also helping to represent their brand. They believe in protecting dreams. They believe everyone's dream is worth protecting. Who wouldn't want to be a part of that!Responsibilities:-Go into State Websites to obtain vehicle information-Research vehicle information-Handle inbound call interactions-Contact banks & lienholders for payoff amounts and issue payments-Perform outbound callsWorking hours: 8:00 AM - 7:00 PMSkills:-Demonstrate the ability to problem solve and work independently-Provide excellent customer service to internal/external customers and business partnersEducation:High SchoolExperience:1-4 yearsQualifications:-Experience with both inbound/outbound calls-Demonstrated experience providing customer-driven solutions, support or service-Auto or Title experience preferred If you have prior auto or title experience and enjoy the blend of Claims and CSR work, this could be a role for you!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion, in partnership with American Family Insurance, is currently recruiting for a temporary Auto Salvage Customer Service Rep. This role is expected to last 3 months with possible extension. This position would require you to work 100% on-site at the Regional Office off of Milwaukee Street and may transition over to working at the National Headquarters on the far east side of Madison.The availability needed for this role is M-F 8am - 7pm CST.Working in the American Family environment means also helping to represent their brand. They believe in protecting dreams. They believe everyone's dream is worth protecting. Who wouldn't want to be a part of that!Responsibilities:-Go into State Websites to obtain vehicle information-Research vehicle information-Handle inbound call interactions-Contact banks & lienholders for payoff amounts and issue payments-Perform outbound callsWorking hours: 8:00 AM - 7:00 PMSkills:-Demonstrate the ability to problem solve and work independently-Provide excellent customer service to internal/external customers and business partnersEducation:High SchoolExperience:1-4 yearsQualifications:-Experience with both inbound/outbound calls-Demonstrated experience providing customer-driven solutions, support or service-Auto or Title experience preferred If you have prior auto or title experience and enjoy the blend of Claims and CSR work, this could be a role for you!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Permanent
      • $17.00 per hour
      • 8:00 AM - 5:00 PM
      Our client is looking for a Customer Service Representative. This is a Direct Hire position with hours M-F.Responsibilities:Answers customer calls related to order status and product or pricing information.Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or skype functions.Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer???s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.Complete special projects and other business tasks as assigned by your supervisor.Resolve level 1 and level 2 technical issues over the phoneWorking hours: 8:00 AM - 5:00 PMSkills:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods.Education:High SchoolExperience:1-4 yearsQualifications:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods. 2-3 years in a customer service role.High school diploma or equivalent. Associates degree is a plus.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our client is looking for a Customer Service Representative. This is a Direct Hire position with hours M-F.Responsibilities:Answers customer calls related to order status and product or pricing information.Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or skype functions.Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer???s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.Complete special projects and other business tasks as assigned by your supervisor.Resolve level 1 and level 2 technical issues over the phoneWorking hours: 8:00 AM - 5:00 PMSkills:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods.Education:High SchoolExperience:1-4 yearsQualifications:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods. 2-3 years in a customer service role.High school diploma or equivalent. Associates degree is a plus.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

    Thank you for subscribing to your personalized job alerts.

    It looks like you want to switch your language. This will reset your filters on your current job search.