Experts in customer service & contact center staffing and recruiting
Today’s most successful businesses have made customer service a high priority. It’s what differentiates the good companies from the great ones, and it’s how customer loyalty is built. When you need to hire customer service and contact center staff that will represent you well to your valued clients, let us help you with our CallSource Plus® offering. We have an extensive network of staffing candidates with the communication skills, service mentality, and problem-solving capabilities you’re seeking for call center staffing.
CallSource Plus® center offerings:
- Inbound sales and service
- Outbound sales and service
- Collections
- Help desk
Customer service and contact center specialties:
- Account managers
- Call center representatives
- Call center supervisors
- Client relations managers
- Client service supervisors
- Customer retention managers
- Customer service representatives
- Customer service specialists
- Dispatchers
- Executive assistants
- Help desk support professionals
- Insurance agents
- Operations managers
- Team leaders
- Telemarketing sales representatives
- And many others
What we do
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Flexible Staffing
Need someone to step into a position for an interim period? Flexible staffing is an ideal solution. Designed with 11th hour requests in mind, it’s the perfect contingency plan for short-term workforce gaps. Whether you need someone for three days or three months, Spherion has a robust database of qualified candidates ready to take the baton and run.
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Temp-to-Hire
Want to preview a candidate’s on-the-job performance before you make a permanent hiring decision? A temp-to-hire solution can give you that opportunity. It’s also a good solution if you need to delay a permanent hire due to market uncertainty or fixed budgets.
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Direct Hire Placement
Need to add a permanent employee to your team? Spherion gives you access to the widest selection of candidates in the market, including those not actively looking for a job. Our candidate sourcing and selection tools are second to none, targeting top talent and validating their qualifications to ensure you make an optimal hire.
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Workforce Management Solutions
Looking for a more strategic and cost-effective way to manage your workforce? Our Workforce Management Solutions can help.
- Spherion On-Premise
This solution offers dedicated onsite support for your workforce needs. With this solution, our team acts as an extension of your HR department, fulfilling the day-to-day staffing requirements of your business.
- Managed Staffing
Our Managed Staffing solution applies our knowledge, tools, and technology to your HR practices. With this solution, we handle all of the administrative and technology functions of your hiring process, allowing you to source, recruit, hire, and manage your team more effectively.