benefits specialist.

As a Benefits Specialist, you will support operational staff and managers in member and/or employer services related to the administration employee benefit programs. You will need to learn complex benefit program requirements for eligibility, enrollment, benefit application and distribution processes. You will work with highly complex and sensitive data related to member demographics and benefit accounts and be responsible for updating changes. You will need to provide complex information in easy-to-understand formats for various audiences. Immediate assignments will be focused on supporting benefits administration technology modernization projects with research and remediation of data issues during conversions. At times, you may be assigned daily operational tasks such as processing retirement benefit estimates or taking calls in the member contact center and/or other special projects such as locating lost members or supporting targeted outreach efforts for customer experience improvements.

Responsibilities:

• Provide operational support for member and employer services related to benefit programs.
• Learn and apply complex eligibility, enrollment, and benefit distribution requirements.
• Manage and update sensitive member demographic and benefit account data.
• Translate complex information into clear, accessible formats for diverse audiences.
• Contribute to technology modernization projects, including data research and remediation.
• Perform operational tasks, such as processing retirement benefit estimates and supporting customer service initiatives.

Qualifications:

• Previous experience in benefits administration highly preferredStrong attention to detail and adaptability.
• Experience working with large data sets and complex information.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proven customer service experience and collaborative mindset.
• Familiarity with Wisconsin Statutes and Administrative Codes is highly preferred.
• Must be a current WI resident, and able to commute to the Madison, WI office

Please Apply to the Benefits Specialist role for immediate consideration!

 

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Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).