Spherion Staffing is looking for a Customer Care representative for our Medical Device Manufacturer on the East side of Madison. The Customer Care Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will be responsible to contribute to company revenue by consistently meeting productivity and quality standards.
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Highlights:
- Temp To Hire
- Pay rate: $20
- Schedule: 8am - 4:30pm
- Location: Madison, Wisconsin
Responsibilities:
- Answers inbound customer calls and emails related to placing orders, order status, product information, or pricing.
- Regularly monitors emails and ensures department goals are met while providing exceptional customer service.
- Processes customer orders and complaints in ERP system (Oracle) promptly and accurately.
- Proactively informs leadership of any foreseen issues or challenges.
- Effectively collaborates with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales when needed to resolve customer issues.
- Create and maintain customer accounts.
- Attends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings.
Qualifications:
- High school diploma or equivalent required.
- Minimum of 1-year relevant customer service work experience required.
- Proficient with Microsoft Office including Outlook, Word, and Excel (basic) required.
Please apply to the Customer Care Representative for immediate consideration!
#SPH1001
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Spherion Staffing is looking for a Customer Care representative for our Medical Device Manufacturer on the East side of Madison. The Customer Care Representative will be responsible for responding to internal and external customer inquiries via phone and email and resolve issues within department standards and goals. They will be responsible to contribute to company revenue by consistently meeting productivity and quality standards.
Highlights:
- Temp To Hire
- Pay rate: $20
- Schedule: 8am - 4:30pm
- Location: Madison, Wisconsin
Responsibilities:
- Answers inbound customer calls and emails related to placing orders, order status, product information, or pricing.
- Regularly monitors emails and ensures department goals are met while providing exceptional customer service.
- Processes customer orders and complaints in ERP system (Oracle) promptly and accurately.
- Proactively informs leadership of any foreseen issues or challenges.
- Effectively collaborates with multiple departments such as logistics, trade compliance, regulatory affairs, supply chain, and sales when needed to resolve customer issues.
- Create and maintain customer accounts.
- Attends, understands, and actively participates in daily department Key Performance Indicator (KPI) meetings.
Qualifications:
- High school diploma or equivalent required.
- Minimum of 1-year relevant customer service work experience required.
- Proficient with Microsoft Office including Outlook, Word, and Excel (basic) required.
Please apply to the Customer Care Representative for immediate consideration!
#SPH1001
...
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
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