data & client support specialist.

Responsibilities:
Accurate Data Entry: Input, update, and maintain a high volume of complex merchant and payment processing data (e.g., account details, transaction records, service agreements, hardware inventory) into the company's CRM and database systems with meticulous attention to detail.

Data Integrity: Perform regular audits and quality checks on entered data to ensure accuracy, completeness, and adherence to security and compliance protocols.

Record Management: Maintain organized and detailed records of all customer interactions, service requests, and data modifications.

Documentation: Process and file various administrative documents, including new merchant applications and change requests.

Front-line Support: Serve as the primary point of contact for merchant inquiries via phone, email, and chat, providing professional, timely, and solutions-focused assistance
Issue Resolution: Troubleshoot and resolve common customer issues related to payment processing, billing, account status, terminal errors, and online gateway functionality.

Account Education: Clearly and patiently explain payment processing products, services, and technical steps to merchants with varying levels of technical knowledge.

Escalation: Identify and promptly escalate complex technical or high-priority account issues to the appropriate internal teams.

Working hours: 8:00 AM - 5:00 PM

Skills:
Previous experience within the financial, banking, or payment processing industry preferred.
Typing speed of 45+ WPM is a plus

Education:
High School

Experience:
1-4 years

Qualifications:
2 years of experience in a combination of high-volume data entry and customer service
Demonstrated proficiency with Microsoft Office Suite (especially Excel).
Proven ability to learn and navigate multiple internal systems and databases quickly.
Proven high accuracy rate and efficiency in data entry
Strong analytical and problem-solving skills with the capacity to manage and prioritize multiple tasks in a fast-paced environment.
High school diploma or equivalent is required


Apply and give us a call at 559-251-4040

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.