Spherion is currently recruiting for a fully remote, long-term temporary Healthcare Member Tech Support Representative. This individual provides technical assistance to members by identifying, troubleshooting, and resolving online account issues through inbound calls.
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Highlights:
- Duration: Long-term Temporary
- Remote
- Pay rate: $19
- Availability Needed: M-F 8am-6pm CST
- Location: 50 miles of Madison
Responsibilities:
- Primary duties will include answering member questions and troubleshooting technical issues related to the Member Portal (computer web browser & phone application). This includes asking questions, gathering information for reporting to internal IT teams, creating clear/detailed documentation, and using common technical knowledge.
Qualifications:
- All candidates/contractors must be able to maintain a professional work environment without distraction from family members, roommates, and/or pets
- Being on camera is required for all meetings and training.
- Help Desk and/or Technical Support experience required
- Knowledge of health insurance plans highly preferred
- Education: HS diploma, or equivalent
- 2 years of tech support and/or customer service experience
- Customer Service experience in a Healthcare related setting (highly preferred)
- De-escalation skills.
- Computer savvy and strong troubleshooting skills.
- Proficiency in using multi-screen workstations, and using multiple applications simultaneously.
- MS Office applications
- Excellent prior attendance history
- Critical-thinking skills, and a keen ability to show empathy, problem solve, and explain complex situations
- The desire to advance their careers and grow with an organization
- Internet speed tests will be required for all candidate submittals
Please apply to the Healthcare Member Tech Support Representative For immediate consideration
#SPH1001
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
Spherion is currently recruiting for a fully remote, long-term temporary Healthcare Member Tech Support Representative. This individual provides technical assistance to members by identifying, troubleshooting, and resolving online account issues through inbound calls.
Highlights:
- Duration: Long-term Temporary
- Remote
- Pay rate: $19
- Availability Needed: M-F 8am-6pm CST
- Location: 50 miles of Madison
Responsibilities:
- Primary duties will include answering member questions and troubleshooting technical issues related to the Member Portal (computer web browser & phone application). This includes asking questions, gathering information for reporting to internal IT teams, creating clear/detailed documentation, and using common technical knowledge.
Qualifications:
- All candidates/contractors must be able to maintain a professional work environment without distraction from family members, roommates, and/or pets
- Being on camera is required for all meetings and training.
- Help Desk and/or Technical Support experience required
- Knowledge of health insurance plans highly preferred
- Education: HS diploma, or equivalent
- 2 years of tech support and/or customer service experience
- Customer Service experience in a Healthcare related setting (highly preferred)
- De-escalation skills.
- Computer savvy and strong troubleshooting skills.
- Proficiency in using multi-screen workstations, and using multiple applications simultaneously.
- MS Office applications
- Excellent prior attendance history
- Critical-thinking skills, and a keen ability to show empathy, problem solve, and explain complex situations
- The desire to advance their careers and grow with an organization
- Internet speed tests will be required for all candidate submittals
Please apply to the Healthcare Member Tech Support Representative For immediate consideration
#SPH1001
...
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
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