-Assist with managing enterprise systems through effective implementation, integration, security and maintenance of networks, servers, operating systems, services, applications, and databases.-Perform and manage backups, identify operational problems, and contribute to their resolution. -Support peer staff with technical assistance in response to customer service goals and call escalation procedures. This includes appropriate documentation of work performed and resolutions.-Investigate problems in systems, processes, and services.-Assist with the implementation of agreed upon remedies and preventative measures. -Implement system upgrades and patches; execute modifications to server and network infrastructure to improve efficiency, integration, interoperability, reliability, and performance.-Review system and network updates and identifies those that merit action.-Configure systems and networks to maximize hardware functionality.-Investigate and coordinate the resolution of potential and actual service problems.-Prepare and maintain operational documentation such as standard operating procedures.-Participate in infrastructure project development and planning.-Assist in activities related to SQL environment development, maintenance, and reporting.
4-7 years
-Ability to earn industry certifications and/or perform continuing education to ensure proficiency in position. -Ability to implement, administer, and troubleshoot system infrastructure devices, including active directory, DHCP, DNS, current Microsoft Windows Server OS and virtual environments.-Ability to implement, administer, and troubleshoot network infrastructure devices, including switches, routers, and firewalls.-Ability and willingness to travel to all branch locations.-Ability to be periodically available on an on-call basis to ensure availability of systems and work nights and weekends as needed, which may include holidays or non-standard business hours.-Ability to communicate effectively in person, in writing and over the phone with all internal and external stakeholders. Courtesy and tact are essential.-Complete mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes any applicable tests
-Bachelor's degree in computer science, MIS, or a related subject, or 5+ years relevant experience in systems administration.-Currently have (or willing to obtain within the first 12 months), MCSA, Azure Administrator Associate or other certification(s) within the field of an equivalent level.-1-3 years of work experience managing Windows and Linux/Unix based server systems.-1-3 years of work experience with Virtualization or SAN systems.
Bachelors
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