Spherion Temple is seeking a CSR to provide assistance to customers with technical inquiries. In this role, you will support customers via phone, email, and chat in both Portuguese and English, troubleshooting and resolving issues related to their devices and services. You will work with internal teams to ensure effective solutions and a positive customer experience. Must be fluent in Portuguese to be considered for this position.
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Responsibilities:
Assist customers in resolving technical issues through phone, email, and chat support.
Collaborate with other teams to resolve inquiries and concerns.
Accurately document customer interactions and service requests.
Manage requests related to repairs and warranty claims.
Suggest process improvements to enhance customer experience and service efficiency.
Contribute to creating and updating technical documentation.
Participate in team meetings and required training sessions.
Working hours: 8:30 AM - 5:00 PM
Skills:
Technical certifications or an associate's degree in a relevant field.
Experience working in a remote support environment.
Ability to work in a collaborative team environment and adapt to changing needs.
Experience working with customers across different time zones.
Education:
High School
Experience:
1-4 years
Qualifications:
Proficiency in both Portuguese and English (written and spoken).
A minimum of 6 months experience in technical support, particularly via phone, chat, or email.
Ability to troubleshoot hardware and software issues.
Proficiency with Microsoft OS and Office tools.
Strong communication skills for resolving technical issues and providing solutions.
Ability to prioritize tasks and manage multiple inquiries effectively.
This hybrid role provides the flexibility to work from home while still collaborating with the team in person. If you have technical expertise and enjoy helping others, we encourage you to apply! Must be able to speak Portuguese to be considered.
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).