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    5 jobs found for Administrative support in Madison, Wisconsin

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      • Madison, Wisconsin
      • Temp to Perm
      • $18.50 per hour
      • 8:00 AM - 5:00 PM
      Become a temp to hire Medical Administrative Assistant for some of the most skilled, compassionate, and respected physicians in Madison! Our client is Dane County's longest-serving independent, multi-specialty health care provider, and they are hiring! The Float Scheduling/Registration Representative provides coverage in internal medicine, pediatrics, OB/GYN, and physical therapy; and acts as switchboard operator, patient services representative, abstractor, and medical records clerk as assigned. This position greets patients, answers the telephone or switchboard, schedules appointments, registers patients, verifies and updates demographic and insurance information, prepares charts, pulls and files medical records, and performs other general clerical duties.Responsibilities:- Build and maintain provider schedules. Accurately schedule, reschedule, cancel, and coordinate patient appointments per physician protocol. Verifies demographic and insurance information. Schedules patients for follow-up appointments and procedures. Contacts patients 1-2 days prior to appointment to confirm appointment- Register patients; verify, update, and/or enter patient demographic and insurance information with a high degree of accuracy- Greets patients and others in a positive and helpful manner. Provides directions, information, and other assistance as needed- Answer telephone in a pleasant and professional manner, identify department and name, and forward calls to or accurately record messages for physicians and staff- Review patient notes and follow through on requests from the business office (e.g. checking for payment before scheduling, directing patients to registration for a copy of insurance card, etc.)- Accept checks, debit/credit, and cash payments in person and provide a receipt- Distribute materials to patients as required by the department (e.g. Medicare brochures, pediatric questionnaires, testing instructions, and educational materials, etc.). Distribute drug samples for patients as instructed by physicians/nursing staff and has recipient sign receipt- Perform pre-registration and work registration and billing work queues- Pull, file, and deliver charts; number and file documentation and correspondence; and answer telephone requests for charts and/or medical information release- Adhere to the clinic and departmental policies and procedures including patient confidentiality- Attend and participate in department meetingsWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent organization, planning, and prioritization skills; clear and effective written and verbal communication skills- Strong attention to detail/accuracy; resourcefulness and initiative to learn new skills- Ability to perform multiple tasks in a fast-paced environment- Ability to demonstrate empathy and compassion- Proficiency in use of Microsoft Word, Excel, and OutlookEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or equivalent required, some college preferred- 2+ years of reception/office experience in a medical/dental office, or insurance setting- Prior Epic experience required- Current CPT and ICD coding, and medical terminology; and cash handling experience Apply via the apply button in the top right hand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Become a temp to hire Medical Administrative Assistant for some of the most skilled, compassionate, and respected physicians in Madison! Our client is Dane County's longest-serving independent, multi-specialty health care provider, and they are hiring! The Float Scheduling/Registration Representative provides coverage in internal medicine, pediatrics, OB/GYN, and physical therapy; and acts as switchboard operator, patient services representative, abstractor, and medical records clerk as assigned. This position greets patients, answers the telephone or switchboard, schedules appointments, registers patients, verifies and updates demographic and insurance information, prepares charts, pulls and files medical records, and performs other general clerical duties.Responsibilities:- Build and maintain provider schedules. Accurately schedule, reschedule, cancel, and coordinate patient appointments per physician protocol. Verifies demographic and insurance information. Schedules patients for follow-up appointments and procedures. Contacts patients 1-2 days prior to appointment to confirm appointment- Register patients; verify, update, and/or enter patient demographic and insurance information with a high degree of accuracy- Greets patients and others in a positive and helpful manner. Provides directions, information, and other assistance as needed- Answer telephone in a pleasant and professional manner, identify department and name, and forward calls to or accurately record messages for physicians and staff- Review patient notes and follow through on requests from the business office (e.g. checking for payment before scheduling, directing patients to registration for a copy of insurance card, etc.)- Accept checks, debit/credit, and cash payments in person and provide a receipt- Distribute materials to patients as required by the department (e.g. Medicare brochures, pediatric questionnaires, testing instructions, and educational materials, etc.). Distribute drug samples for patients as instructed by physicians/nursing staff and has recipient sign receipt- Perform pre-registration and work registration and billing work queues- Pull, file, and deliver charts; number and file documentation and correspondence; and answer telephone requests for charts and/or medical information release- Adhere to the clinic and departmental policies and procedures including patient confidentiality- Attend and participate in department meetingsWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent organization, planning, and prioritization skills; clear and effective written and verbal communication skills- Strong attention to detail/accuracy; resourcefulness and initiative to learn new skills- Ability to perform multiple tasks in a fast-paced environment- Ability to demonstrate empathy and compassion- Proficiency in use of Microsoft Word, Excel, and OutlookEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or equivalent required, some college preferred- 2+ years of reception/office experience in a medical/dental office, or insurance setting- Prior Epic experience required- Current CPT and ICD coding, and medical terminology; and cash handling experience Apply via the apply button in the top right hand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temp to Perm
      • $21.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is recruiting for a temp-to-hire Senior Medical Administrative Assistant for one of the most skilled, devoted, and respected physician groups in Madison! The Senior Administrative Assistant will provide administrative support to the management team including the Executive Director, Clinical Operations, Business Operations, Human Resources, and Quality Care Managers. The duties include answering phones, scheduling and organizing meetings, designing and proofreading various documents, ordering office supplies, and other tasks as assigned.Responsibilities:- Anticipate the needs of the management team by reviewing schedules, preparing and gathering records, reports, correspondence, or other necessary information- Monitoring and communicating the status of work/projects- Immediately acknowledge and greet vendors, visitors, and others in a positive and helpful manner and provide directions, information, and other assistance as needed- Schedule and organize meetings, prepare and organize meeting materials, make room arrangements, pick up food, take meeting minutes as directed and email/send notes to designated individuals, and follow through on action items from meetings- Answer the telephone in an efficient, pleasant, and professional manner. Screen and forward calls to or accurately record messages for staff- Open and sort mail, distribute policies and documents, collect signatures, photocopy, scan, fax, and deliver information/documents as requested. Maintain various filing systems- Schedule interviews, send confirmations and reject letters as directed, prepare orientation/training materials, take staff photos, and prepare/send the employee newsletter- Design, type, and proofread various letters, memos, documents, posters, and forms- Accurately maintain spreadsheets as well as research, gather, and organize information- Enter data and assist with analysis- Maintain social media presence through researching, proposing, and writing post material- Order and track supplies, organize and maintain office supply closet, contact outside vendors regarding requests/questions/issues, research competitive prices, and occasionally shop for supplies in person or online- May assist with payment posting and with other departments as time allows- Attend staff meetings as scheduled and participate in clinic initiatives and training in a positive, collaborative manner- Adhere to the clinic and departmental policies and procedures including confidentiality- Maintain courteous, professional relationships with vendors, visitors, providers, and coworkers. Refer concerns to Executive Director or another manager as appropriate- Enhance professional growth and development by attending meetings, seminars, conferences, continuing education courses, etcWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent organization, planning, and prioritization skills- Clear and effective written and oral communication skills- Strong attention to detail/accuracyEducation:High SchoolExperience:1-4 yearsQualifications:- High School diploma or GED required- Two years of administrative assistant experience required- Prior experience in a medical, dental, or insurance setting preferred- Proficiency in the use of Microsoft Word, Excel, and Outlook- Ability to type 45-50 wpm- Working knowledge of spreadsheets and databases as well as social media platforms- Experience operating standard office equipment Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is recruiting for a temp-to-hire Senior Medical Administrative Assistant for one of the most skilled, devoted, and respected physician groups in Madison! The Senior Administrative Assistant will provide administrative support to the management team including the Executive Director, Clinical Operations, Business Operations, Human Resources, and Quality Care Managers. The duties include answering phones, scheduling and organizing meetings, designing and proofreading various documents, ordering office supplies, and other tasks as assigned.Responsibilities:- Anticipate the needs of the management team by reviewing schedules, preparing and gathering records, reports, correspondence, or other necessary information- Monitoring and communicating the status of work/projects- Immediately acknowledge and greet vendors, visitors, and others in a positive and helpful manner and provide directions, information, and other assistance as needed- Schedule and organize meetings, prepare and organize meeting materials, make room arrangements, pick up food, take meeting minutes as directed and email/send notes to designated individuals, and follow through on action items from meetings- Answer the telephone in an efficient, pleasant, and professional manner. Screen and forward calls to or accurately record messages for staff- Open and sort mail, distribute policies and documents, collect signatures, photocopy, scan, fax, and deliver information/documents as requested. Maintain various filing systems- Schedule interviews, send confirmations and reject letters as directed, prepare orientation/training materials, take staff photos, and prepare/send the employee newsletter- Design, type, and proofread various letters, memos, documents, posters, and forms- Accurately maintain spreadsheets as well as research, gather, and organize information- Enter data and assist with analysis- Maintain social media presence through researching, proposing, and writing post material- Order and track supplies, organize and maintain office supply closet, contact outside vendors regarding requests/questions/issues, research competitive prices, and occasionally shop for supplies in person or online- May assist with payment posting and with other departments as time allows- Attend staff meetings as scheduled and participate in clinic initiatives and training in a positive, collaborative manner- Adhere to the clinic and departmental policies and procedures including confidentiality- Maintain courteous, professional relationships with vendors, visitors, providers, and coworkers. Refer concerns to Executive Director or another manager as appropriate- Enhance professional growth and development by attending meetings, seminars, conferences, continuing education courses, etcWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent organization, planning, and prioritization skills- Clear and effective written and oral communication skills- Strong attention to detail/accuracyEducation:High SchoolExperience:1-4 yearsQualifications:- High School diploma or GED required- Two years of administrative assistant experience required- Prior experience in a medical, dental, or insurance setting preferred- Proficiency in the use of Microsoft Word, Excel, and Outlook- Ability to type 45-50 wpm- Working knowledge of spreadsheets and databases as well as social media platforms- Experience operating standard office equipment Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temporary
      • $25.00 - $30.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is recruiting an Executive Assistant to join the team of our insurance client. This position is responsible for administrative and support functions with an underlying objective of helping the Director achieve short and long-term goals. If you possess an exceptional level of professionalism and thrive in a fast-paced environment, this position is for you!The Executive Assistant is not required to be in the office, but you must live close enough to our client's site in Madison, WI to commute as needed.Responsibilities:- Plan, organize, and implement administrative activities for the client's Director- Manage the Director's schedule- Receive and direct incoming phone calls and correspondence- Provide assistance in the development of meeting materials- Act in a confidential capacity in regard to employee relations, labor relations, compensation, staffing, and various other corporate human resources activities- Assist with special projects and provide support to other personnel as needed- Use initiative to incorporate identified efficiencies into the administrative workflow processWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent verbal and written communication skills- Intermediate to advanced computer skills (Word, Excel, PowerPoint, and Internet navigation)- Ability to use basic, standard office equipment- Ability to work independently and multitask- Ability to compose written material using language and terminology appropriate to the target audience- Application of good judgment and decision makingEducation:BachelorsExperience:1-4 yearsQualifications:- Bachelor's degree or equivalent work experience- Experience using Concur or other travel software required- 2-3 years of administrative and/or project specialist work experience, contact center or insurance servicing experience preferred Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is recruiting an Executive Assistant to join the team of our insurance client. This position is responsible for administrative and support functions with an underlying objective of helping the Director achieve short and long-term goals. If you possess an exceptional level of professionalism and thrive in a fast-paced environment, this position is for you!The Executive Assistant is not required to be in the office, but you must live close enough to our client's site in Madison, WI to commute as needed.Responsibilities:- Plan, organize, and implement administrative activities for the client's Director- Manage the Director's schedule- Receive and direct incoming phone calls and correspondence- Provide assistance in the development of meeting materials- Act in a confidential capacity in regard to employee relations, labor relations, compensation, staffing, and various other corporate human resources activities- Assist with special projects and provide support to other personnel as needed- Use initiative to incorporate identified efficiencies into the administrative workflow processWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent verbal and written communication skills- Intermediate to advanced computer skills (Word, Excel, PowerPoint, and Internet navigation)- Ability to use basic, standard office equipment- Ability to work independently and multitask- Ability to compose written material using language and terminology appropriate to the target audience- Application of good judgment and decision makingEducation:BachelorsExperience:1-4 yearsQualifications:- Bachelor's degree or equivalent work experience- Experience using Concur or other travel software required- 2-3 years of administrative and/or project specialist work experience, contact center or insurance servicing experience preferred Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temporary
      • $16.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is looking for an Office Assistant to join the team of our financial organization client! The Office Assistant will provide clerical and telephone support to our clients staff and departments, as well as answer and direct telephone calls from member participants, potential member participants, and outside vendors. This position is also responsible for scanning and classifying incoming mail, assigning it to the appropriate department and workflow all while upholding clerical accuracy and completeness of various member communications and other mailings. If you are dependable, accurate, timely, and possess excellent attention to detail, this position is for you!Responsibilities:- Attend to the front desk by greeting visitors, accepting packages, and notifying the pertinent staff of such events- Answer and direct incoming phone calls, including handling minor claim calls from members- Enter and update appropriate member information into the Property & Casualty (P&C) policy administration system, the Retirement and Investment Services (RIS) administration system, and customer service management systems when applicable- Retrieve, scan, classify, and distribute incoming mail and retrieve and route fax communications- Review Member Benefits general inbox and route e-mails to appropriate staff- Prepare outgoing mail- File documents into both the P&C and RIS secure folders- Assist administrative staff with keeping accurate stock of inventory and order company supplies- Maintain procedural records for all assigned duties as appropriate- Complete special projects and assignments compatible with the skills and the experience presumed for incumbents in this position- Sort information systems generated daily business reports and prepare renewals, endorsements, letters, and new policies for mailing- Utilize the P&C policy administration system to reference policy information, respond to customer inquiries, and input underwriting information- Follow-up with policy workflows including new business, applications, endorsements, and CORE (customer online relationship experience system)- Assist with requests from legal entities such as lienholders and mortgagees by providing them with policy information and/or documentation- Mail contract summaries RMD statements, and Individual Retirement Account (IRA) and Tax Sheltered Annuity (TSA) enrollment confirmations- Prepare and mail IRA and TSA enrollment booklets, forms, promotional, and other informational materials as needed- Review RIS e-mail and fax inboxes and route to appropriate staff- Review and process member account information, including beneficiary designations and name and address changes- Route questions or requests from prospective and current participants and employers to the appropriate RIS employee- Research correct addresses for returned mail through the Internet, directories, past correspondence, or by requesting reports; resend information; and update systems as necessaryWorking hours: 8:00 AM - 5:00 PMSkills:- Ability to efficiently and effectively navigate between different computer programs to document complete and appropriate information into the online systems while speaking on the telephone- Ability to quickly and accurately enter data into a personal computer or similar equipment- Verbal communication skills, including the ability to verbally convey routine information in a clear and concise manner, listen effectively, and respond appropriately- Ability to accurately perform basic math calculations and file information alphabetically- Ability to work as a constructive member of a team, sharing technical expertise as needed- Ability to be composed and adaptive in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing prioritiesEducation:High SchoolExperience:0-1 yearsQualifications:- High School Diploma or GED required- 7 months to 1 year of prior administrative or office experience- Knowledge of and experience utilizing word processing, calendaring, and e-mail applications (Microsoft Outlook and Word preferred)- Knowledge of proper telephone etiquette- Experience utilizing Stingray (P&C policy administration system), Newport Group/AWD (RIS administration and workflow systems), CORE; and Microsoft Outlook, Word, and Excel preferred Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is looking for an Office Assistant to join the team of our financial organization client! The Office Assistant will provide clerical and telephone support to our clients staff and departments, as well as answer and direct telephone calls from member participants, potential member participants, and outside vendors. This position is also responsible for scanning and classifying incoming mail, assigning it to the appropriate department and workflow all while upholding clerical accuracy and completeness of various member communications and other mailings. If you are dependable, accurate, timely, and possess excellent attention to detail, this position is for you!Responsibilities:- Attend to the front desk by greeting visitors, accepting packages, and notifying the pertinent staff of such events- Answer and direct incoming phone calls, including handling minor claim calls from members- Enter and update appropriate member information into the Property & Casualty (P&C) policy administration system, the Retirement and Investment Services (RIS) administration system, and customer service management systems when applicable- Retrieve, scan, classify, and distribute incoming mail and retrieve and route fax communications- Review Member Benefits general inbox and route e-mails to appropriate staff- Prepare outgoing mail- File documents into both the P&C and RIS secure folders- Assist administrative staff with keeping accurate stock of inventory and order company supplies- Maintain procedural records for all assigned duties as appropriate- Complete special projects and assignments compatible with the skills and the experience presumed for incumbents in this position- Sort information systems generated daily business reports and prepare renewals, endorsements, letters, and new policies for mailing- Utilize the P&C policy administration system to reference policy information, respond to customer inquiries, and input underwriting information- Follow-up with policy workflows including new business, applications, endorsements, and CORE (customer online relationship experience system)- Assist with requests from legal entities such as lienholders and mortgagees by providing them with policy information and/or documentation- Mail contract summaries RMD statements, and Individual Retirement Account (IRA) and Tax Sheltered Annuity (TSA) enrollment confirmations- Prepare and mail IRA and TSA enrollment booklets, forms, promotional, and other informational materials as needed- Review RIS e-mail and fax inboxes and route to appropriate staff- Review and process member account information, including beneficiary designations and name and address changes- Route questions or requests from prospective and current participants and employers to the appropriate RIS employee- Research correct addresses for returned mail through the Internet, directories, past correspondence, or by requesting reports; resend information; and update systems as necessaryWorking hours: 8:00 AM - 5:00 PMSkills:- Ability to efficiently and effectively navigate between different computer programs to document complete and appropriate information into the online systems while speaking on the telephone- Ability to quickly and accurately enter data into a personal computer or similar equipment- Verbal communication skills, including the ability to verbally convey routine information in a clear and concise manner, listen effectively, and respond appropriately- Ability to accurately perform basic math calculations and file information alphabetically- Ability to work as a constructive member of a team, sharing technical expertise as needed- Ability to be composed and adaptive in a dynamic, fast-paced, customer-focused work environment characterized by rapid change, minimal lead times, and multiple competing prioritiesEducation:High SchoolExperience:0-1 yearsQualifications:- High School Diploma or GED required- 7 months to 1 year of prior administrative or office experience- Knowledge of and experience utilizing word processing, calendaring, and e-mail applications (Microsoft Outlook and Word preferred)- Knowledge of proper telephone etiquette- Experience utilizing Stingray (P&C policy administration system), Newport Group/AWD (RIS administration and workflow systems), CORE; and Microsoft Outlook, Word, and Excel preferred Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Middleton, Wisconsin
      • Temporary
      • $20.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is actively looking for a temporary Project Coordinator to join the team of our technology client in Middleton, WI! As a Project Coordinator, you will assist with keeping track of status service requests, internal and external correspondence, as well as administrative support activities. If you have excellent technical support skills and enjoy working in a team-oriented environment, please apply with us today!This is a temporary position through 03/31/2022 with the opportunity for extension or conversion to permanent hire! We are currently recruiting for 1st shift.Responsibilities:- Inbound calls from the client service queue for field reporting status or requesting direction- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians- Entering updates in customer databases per established client best practices and (or) customer requirements- Closing out completed service requests in client internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded- Inbound call reception and issue-based call sorting for field technicians use onsite at customer locations for service requests- All other tasks as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent communication skills, both written and verbal including the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departmentsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Strong technical support skills required- Basic computer proficiency- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is actively looking for a temporary Project Coordinator to join the team of our technology client in Middleton, WI! As a Project Coordinator, you will assist with keeping track of status service requests, internal and external correspondence, as well as administrative support activities. If you have excellent technical support skills and enjoy working in a team-oriented environment, please apply with us today!This is a temporary position through 03/31/2022 with the opportunity for extension or conversion to permanent hire! We are currently recruiting for 1st shift.Responsibilities:- Inbound calls from the client service queue for field reporting status or requesting direction- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians- Entering updates in customer databases per established client best practices and (or) customer requirements- Closing out completed service requests in client internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded- Inbound call reception and issue-based call sorting for field technicians use onsite at customer locations for service requests- All other tasks as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent communication skills, both written and verbal including the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departmentsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Strong technical support skills required- Basic computer proficiency- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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