The position of the Customer Care Representative is always responsible to maintain adequate phone coverage.Responsibilities:The primary responsibility of this position is to answer incoming calls to the customer service queue from participants, answering questions about their plans, and how it works, etc.Working hours: 8:00 AM - 5:00 PMSkills:Customer focusedStrong verbal and written communication skillsActive listening skillsStrong ability to handle callersAbility to troubleshootStrong ability to de-escalate callsTime management skillsAttention to detailComputer use competencyAbility to work independently with minimal oversightEducation:High SchoolExperience:1-4 yearsQualifications:1 year experience in customer service/call center Please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The position of the Customer Care Representative is always responsible to maintain adequate phone coverage.Responsibilities:The primary responsibility of this position is to answer incoming calls to the customer service queue from participants, answering questions about their plans, and how it works, etc.Working hours: 8:00 AM - 5:00 PMSkills:Customer focusedStrong verbal and written communication skillsActive listening skillsStrong ability to handle callersAbility to troubleshootStrong ability to de-escalate callsTime management skillsAttention to detailComputer use competencyAbility to work independently with minimal oversightEducation:High SchoolExperience:1-4 yearsQualifications:1 year experience in customer service/call center Please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Want to join a winning team, with an empowering culture and attitude? Spherion is in search of Customer Service professionals for full time positions. Responsibilities include the provision of products and program information to customers in a call center environment, as well as investigate and answer customer questions.Responsibilities:Qualified candidates must have excellent communication skills, problem solving ability and the ability to multitask. A minimum of 1 year customer service experience required. We are looking for applicants who are self-starters and do their best to help others. Should be detail oriented with good interpersonal and customer service skills. Works under the daily supervision of the Team Lead or Supervisor.Working hours: 7:30 AM - 7:30 PM (Various Shifts Available)Skills:Type 25 Words Per MinuteRequires open schedule availability.Bilingual is a plus but not required (Spanish, Creole)Education:High SchoolExperience:1-4 yearsQualifications:1 + year experience in a call center environment.HS Diploma or GED equivalent required. Spherion offers competitive pay, benefits, skills development and access to opportunities for professional growth.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Want to join a winning team, with an empowering culture and attitude? Spherion is in search of Customer Service professionals for full time positions. Responsibilities include the provision of products and program information to customers in a call center environment, as well as investigate and answer customer questions.Responsibilities:Qualified candidates must have excellent communication skills, problem solving ability and the ability to multitask. A minimum of 1 year customer service experience required. We are looking for applicants who are self-starters and do their best to help others. Should be detail oriented with good interpersonal and customer service skills. Works under the daily supervision of the Team Lead or Supervisor.Working hours: 7:30 AM - 7:30 PM (Various Shifts Available)Skills:Type 25 Words Per MinuteRequires open schedule availability.Bilingual is a plus but not required (Spanish, Creole)Education:High SchoolExperience:1-4 yearsQualifications:1 + year experience in a call center environment.HS Diploma or GED equivalent required. Spherion offers competitive pay, benefits, skills development and access to opportunities for professional growth.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion has joined with a premier Medical Billing company to fill high level Customer Support positions in Sarasota. These are temp to hire positions and a great opportunity to join a great team!Responsibilities:Reviews e-mails regarding accounts that are in need of further follow up or explanation and take the appropriate action to resolve the account or to lead the acct toward resolution. The CS/AR representative will also track and report trends directly to the customer service manager and provide education and training to call center representatives as needed.Taking corrected adjustments on accounts when neededAnswer incoming calls from all parties and review accounts for any missing or additional information that may be neededVerify insurance eligibility to ensure information on the account is correctly loaded for billingProvide direction as needed to customer services call center representatives.Organize and follow up on e-mails based on priority and ageCommunicate effectively with customer service leadership and co-workersAbility to perform all other duties as assigned or requestedMakes outbound phone calls as necessary for follow up on account(s)Working hours: 7:00 AM - 4:00 PMSkills:To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and E-mail softwareEducation:High SchoolExperience:1-4 yearsQualifications:The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity. *Apply on line www.spherionjobcentral.com*Email your Resume by replying to this post*Call our office at 941-351-06564 for more informationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion has joined with a premier Medical Billing company to fill high level Customer Support positions in Sarasota. These are temp to hire positions and a great opportunity to join a great team!Responsibilities:Reviews e-mails regarding accounts that are in need of further follow up or explanation and take the appropriate action to resolve the account or to lead the acct toward resolution. The CS/AR representative will also track and report trends directly to the customer service manager and provide education and training to call center representatives as needed.Taking corrected adjustments on accounts when neededAnswer incoming calls from all parties and review accounts for any missing or additional information that may be neededVerify insurance eligibility to ensure information on the account is correctly loaded for billingProvide direction as needed to customer services call center representatives.Organize and follow up on e-mails based on priority and ageCommunicate effectively with customer service leadership and co-workersAbility to perform all other duties as assigned or requestedMakes outbound phone calls as necessary for follow up on account(s)Working hours: 7:00 AM - 4:00 PMSkills:To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and E-mail softwareEducation:High SchoolExperience:1-4 yearsQualifications:The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity. *Apply on line www.spherionjobcentral.com*Email your Resume by replying to this post*Call our office at 941-351-06564 for more informationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Customer Service Representatives answer incoming calls within company established guidelines to provide prompt and courteous service to callers.Responsibilities:They analyze patient accounts to ensure all necessary information needed is obtained and added to the account appropriately. They process all incoming mail correspondence from any and all parties who submit correspondence.Working hours: 7:30 AM - 6:30 PMSkills:-Answer incoming calls from all parties and review accounts for any missing or additional information that may be needed.-Verify insurance eligibility to ensure information on the account is correctly loaded for billing.-Enter medical billing information into daily registers. -Collect payments from all parties for outstanding balances on an account(s).-Screen patients for financial assistance and help them with the application process.-Document complete and accurate information regarding each phone call into the account(s).Education:High SchoolExperience:0-1 yearsQualifications:- High school required - Associates degree preferred. - Prior call center experience HIGHLY desired.- To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and E-mail software. Apply today. Great national company here in Sarasota looking for great people.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Customer Service Representatives answer incoming calls within company established guidelines to provide prompt and courteous service to callers.Responsibilities:They analyze patient accounts to ensure all necessary information needed is obtained and added to the account appropriately. They process all incoming mail correspondence from any and all parties who submit correspondence.Working hours: 7:30 AM - 6:30 PMSkills:-Answer incoming calls from all parties and review accounts for any missing or additional information that may be needed.-Verify insurance eligibility to ensure information on the account is correctly loaded for billing.-Enter medical billing information into daily registers. -Collect payments from all parties for outstanding balances on an account(s).-Screen patients for financial assistance and help them with the application process.-Document complete and accurate information regarding each phone call into the account(s).Education:High SchoolExperience:0-1 yearsQualifications:- High school required - Associates degree preferred. - Prior call center experience HIGHLY desired.- To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and E-mail software. Apply today. Great national company here in Sarasota looking for great people.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are looking for an At Home Call Center Representative! The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Responsibilities:Manage large amounts of inbound and outbound calls in a timely mannerFollow communication ???scripts??? when handling different topicsIdentify customers??? needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsWorking hours: 8:00 AM - 5:00 PMSkills:Previous experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degreeEducation:High SchoolExperience:1-4 yearsQualifications:Excellent verbal communication skills.Telephone skills.Friendly and pleasant manner.Data entry skills.Typing and word processing skills.Documentation skills.Active listening skills.Attention to detail. Apply now. Call us at 8504779915Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are looking for an At Home Call Center Representative! The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Responsibilities:Manage large amounts of inbound and outbound calls in a timely mannerFollow communication ???scripts??? when handling different topicsIdentify customers??? needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsWorking hours: 8:00 AM - 5:00 PMSkills:Previous experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degreeEducation:High SchoolExperience:1-4 yearsQualifications:Excellent verbal communication skills.Telephone skills.Friendly and pleasant manner.Data entry skills.Typing and word processing skills.Documentation skills.Active listening skills.Attention to detail. Apply now. Call us at 8504779915Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion staffing in Partnership with Chico's FAS, is seeking high energy customer service reps for PT and FT work! Stay safe at home (this job can be done 100% from home AFTER A 3 WEEK, ONSITE TRAINING CLASS is completed in Fort Myers FL) Only local candidates in Fort Myers will be considered. These positions are temp to hire. This is a great job if you are looking for flexibility in your schedule. You must be available to work weekend shifts. You will have the opportunities to advance quickly and gain additional pay by taking on training for Omni (Chat functions). If you are computer savvy and have great customer service skills this job is for you!!!Next training class start September 20thResponsibilities:Use customer service and sales skills to optimize the opportunity of each customer contact.Identify and handle customer phone inquiries completely and accurately.Resolve customer complaints and problems to the satisfaction of the customer.Educate the customer about the products and services.Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines.Maximize opportunities to upsell or cross-sell company products and services.Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness.Conduct outbound calls for customer surveys, marketing and notification purposes.Use technology tools as directed and within established guidelines.Maintain confidentiality of all company and customer data/information.Participate in individual and team trainings and meetings to ensure knowledge is up to date.Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.Able to work at your home base campus (Winder or Fort Myers) when scheduled in advance (e.g., meetings with Supervisor, team meetings, training, etc.) or in unable to work remotely for any reason.Other miscellaneous duties assigned.Working hours: 8:00 AM - 5:00 PMSkills:Technical - Microsoft SuiteDecision QualityInterpersonal SavvyCustomer ServiceEducation:High SchoolExperience:0-1 yearsQualifications:Years of sales/customer service experienceOutstanding interpersonal and relationship building skillsExcellent verbal and written communicationExcellent detail orientation, with the ability to learn and follow policies and procedures correctlyComputer proficiency in Microsoft Office productsAbility to organize and communicate information clearly Apply on line www.spherionjobcentral.comEmail your Resume by replying to this postCall our office at 239-939-9999 for more informationSpherion_GTWB_FTMYERSSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion staffing in Partnership with Chico's FAS, is seeking high energy customer service reps for PT and FT work! Stay safe at home (this job can be done 100% from home AFTER A 3 WEEK, ONSITE TRAINING CLASS is completed in Fort Myers FL) Only local candidates in Fort Myers will be considered. These positions are temp to hire. This is a great job if you are looking for flexibility in your schedule. You must be available to work weekend shifts. You will have the opportunities to advance quickly and gain additional pay by taking on training for Omni (Chat functions). If you are computer savvy and have great customer service skills this job is for you!!!Next training class start September 20thResponsibilities:Use customer service and sales skills to optimize the opportunity of each customer contact.Identify and handle customer phone inquiries completely and accurately.Resolve customer complaints and problems to the satisfaction of the customer.Educate the customer about the products and services.Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines.Maximize opportunities to upsell or cross-sell company products and services.Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness.Conduct outbound calls for customer surveys, marketing and notification purposes.Use technology tools as directed and within established guidelines.Maintain confidentiality of all company and customer data/information.Participate in individual and team trainings and meetings to ensure knowledge is up to date.Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.Able to work at your home base campus (Winder or Fort Myers) when scheduled in advance (e.g., meetings with Supervisor, team meetings, training, etc.) or in unable to work remotely for any reason.Other miscellaneous duties assigned.Working hours: 8:00 AM - 5:00 PMSkills:Technical - Microsoft SuiteDecision QualityInterpersonal SavvyCustomer ServiceEducation:High SchoolExperience:0-1 yearsQualifications:Years of sales/customer service experienceOutstanding interpersonal and relationship building skillsExcellent verbal and written communicationExcellent detail orientation, with the ability to learn and follow policies and procedures correctlyComputer proficiency in Microsoft Office productsAbility to organize and communicate information clearly Apply on line www.spherionjobcentral.comEmail your Resume by replying to this postCall our office at 239-939-9999 for more informationSpherion_GTWB_FTMYERSSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The Customer Care Professional (CCP) is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing, as needed.Responsibilities:- Efficiently leverage multiple systems and tools to research and resolve customer issues- Process return/exchange and credit/charge transactions- Research returned items and resolve customer issues in a professional manner- Effectively communicate shipping delays to customers- Maintain undeliverable and problem return files- Review ecommerce orders to detect fraudulent activity - Other duties as assignedWorking hours: 8:00 AM - 8:00 PM (Various Shifts Available)Skills:- Passion for working within a team environment that delivers great customer experiences- Excellent verbal and written communication skills- Strong attention to detail- Effective decision-making, problem-solving skills and follow-up skills necessary- Ability to maintain a positive attitude in fast-paced work environment- Excellent organizational skills- Ability to interpret data and report appropriately- Intermediate computer skills, including proficiency in Windows navigation and MS Office- Intermediate mathematical and analytical skills- High school diploma or equivalent requiredEducation:High SchoolExperience:1-4 yearsQualifications:- Minimum of 1 year customer service or fraud review experience- Microsoft Excel If this sounds like the right fit for you, give us a call today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The Customer Care Professional (CCP) is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing, as needed.Responsibilities:- Efficiently leverage multiple systems and tools to research and resolve customer issues- Process return/exchange and credit/charge transactions- Research returned items and resolve customer issues in a professional manner- Effectively communicate shipping delays to customers- Maintain undeliverable and problem return files- Review ecommerce orders to detect fraudulent activity - Other duties as assignedWorking hours: 8:00 AM - 8:00 PM (Various Shifts Available)Skills:- Passion for working within a team environment that delivers great customer experiences- Excellent verbal and written communication skills- Strong attention to detail- Effective decision-making, problem-solving skills and follow-up skills necessary- Ability to maintain a positive attitude in fast-paced work environment- Excellent organizational skills- Ability to interpret data and report appropriately- Intermediate computer skills, including proficiency in Windows navigation and MS Office- Intermediate mathematical and analytical skills- High school diploma or equivalent requiredEducation:High SchoolExperience:1-4 yearsQualifications:- Minimum of 1 year customer service or fraud review experience- Microsoft Excel If this sounds like the right fit for you, give us a call today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The Inbound Sales/Customer Service Rep will handle inbound phone calls from customers, website leads, and emails from potential customers seeking to purchase employer drug testing, individual drug testing and any other related drug testing and drug free workplace products or services.This position plays an essential role in achieving our ambitious customer acquisition and revenue growth objectives and requires someone who is willing to learn in detail, our products, services, and processes.$16.00 per hour depending on experience PLUS commissionResponsibilities:- Asking and answering questions, explaining products and services, complete and enter orders in our CRM, process credit cards payments, resolve issues and manage conversations for positive outcomes.- Understand customer needs and requirements.- Provide timely and accurate information to customers regarding NDS products and services, order status, or information requests.- Ensure premium level of client satisfaction and close sale in one phone call when possible- Determine the proper collection facilities for testing and process protocols, as necessary.- Accurately enter customer information to all programs i.e.: CRM, i3, Intuit, etc.- General Customer Service duties which include responding to ALL customer inquiries/requests in a timely, friendly, helpful manner.Skills:- Track record of excellent customer service in a sales environment.- Strong phone presence and experience handling large volume of inbound calls per day.- Communication proficiency - Strong listening skills.- Customer/Client Focus.- Ability to accurately and efficiently complete data entry.- Results focused.- Ability to work independently and solve problems.- Ability to multi-task, prioritize, and manage time effectively in a sales/office environment while maintaining a sharp attention to detail.- Proficiency in Windows, Microsoft Office - Word, Excel, Outlook and Gmail.- Experience working with a CRM preferred.- Ethical Conduct.- Team player - work effectively with others for positive outcomes.Education:High SchoolExperience:1-4 yearsQualifications:- Minimum 2 years college (Preferred) Business Administration or relevant field. Apply online, or email patrickmcnealy@spherion.com for more informationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The Inbound Sales/Customer Service Rep will handle inbound phone calls from customers, website leads, and emails from potential customers seeking to purchase employer drug testing, individual drug testing and any other related drug testing and drug free workplace products or services.This position plays an essential role in achieving our ambitious customer acquisition and revenue growth objectives and requires someone who is willing to learn in detail, our products, services, and processes.$16.00 per hour depending on experience PLUS commissionResponsibilities:- Asking and answering questions, explaining products and services, complete and enter orders in our CRM, process credit cards payments, resolve issues and manage conversations for positive outcomes.- Understand customer needs and requirements.- Provide timely and accurate information to customers regarding NDS products and services, order status, or information requests.- Ensure premium level of client satisfaction and close sale in one phone call when possible- Determine the proper collection facilities for testing and process protocols, as necessary.- Accurately enter customer information to all programs i.e.: CRM, i3, Intuit, etc.- General Customer Service duties which include responding to ALL customer inquiries/requests in a timely, friendly, helpful manner.Skills:- Track record of excellent customer service in a sales environment.- Strong phone presence and experience handling large volume of inbound calls per day.- Communication proficiency - Strong listening skills.- Customer/Client Focus.- Ability to accurately and efficiently complete data entry.- Results focused.- Ability to work independently and solve problems.- Ability to multi-task, prioritize, and manage time effectively in a sales/office environment while maintaining a sharp attention to detail.- Proficiency in Windows, Microsoft Office - Word, Excel, Outlook and Gmail.- Experience working with a CRM preferred.- Ethical Conduct.- Team player - work effectively with others for positive outcomes.Education:High SchoolExperience:1-4 yearsQualifications:- Minimum 2 years college (Preferred) Business Administration or relevant field. Apply online, or email patrickmcnealy@spherion.com for more informationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
This position is responsible for managing intraday contact center volumes to service level targets.Schedule is:- Mon-Thur 1pm-10pm, Sun 11am-7pmResponsibilities:Primary responsibilities include monitoring, proactively planning and reacting to conditions such as call volume, unplanned absences, and schedule adherence. Develop business performance reports and qualitative/quantitative analysis for Customer Care. This person will also be responsible for assisting the Sr. Analyst with capacity planning, schedule adjustments, and analyzing historical performance.Working hours: 1:00 PM - 10:00 PMSkills:--Keen attention to detail and accuracy.------- Ability to balance multiple priorities and work well under high pressure --Strong organizational skills with ability to meet deadlines in an environment of constantly changing priorities.--Ability to communicate well, both written and verbally, to all levels of management.--Ability to effectively work independently or in a team environment.------- Professional, flexible, and positive team player that is self-directed and self-motivated.------- Open and receptive to feedback and coaching direction.--3+ years of contact center experience.--------- Preferably in an analytical role.--------- Understanding of call center inner workings is a plusEducation:AssociateExperience:1-4 yearsQualifications:- Proficient MS Word, Excel and PowerPoint skills.- Previous experience with workforce management support including real time tools such as Avaya CMS, Aspect eWFM, Verint and IEX preferred. If this sounds like a good fit, call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
This position is responsible for managing intraday contact center volumes to service level targets.Schedule is:- Mon-Thur 1pm-10pm, Sun 11am-7pmResponsibilities:Primary responsibilities include monitoring, proactively planning and reacting to conditions such as call volume, unplanned absences, and schedule adherence. Develop business performance reports and qualitative/quantitative analysis for Customer Care. This person will also be responsible for assisting the Sr. Analyst with capacity planning, schedule adjustments, and analyzing historical performance.Working hours: 1:00 PM - 10:00 PMSkills:--Keen attention to detail and accuracy.------- Ability to balance multiple priorities and work well under high pressure --Strong organizational skills with ability to meet deadlines in an environment of constantly changing priorities.--Ability to communicate well, both written and verbally, to all levels of management.--Ability to effectively work independently or in a team environment.------- Professional, flexible, and positive team player that is self-directed and self-motivated.------- Open and receptive to feedback and coaching direction.--3+ years of contact center experience.--------- Preferably in an analytical role.--------- Understanding of call center inner workings is a plusEducation:AssociateExperience:1-4 yearsQualifications:- Proficient MS Word, Excel and PowerPoint skills.- Previous experience with workforce management support including real time tools such as Avaya CMS, Aspect eWFM, Verint and IEX preferred. If this sounds like a good fit, call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The Account Coordinator will be responsible for all aspects of the account set-up process, beginning with implementation and continuing throughout the Company/Client relationship. This person must be able to learn computer programs quickly and have experience with Excel, Word, Outlook etc. This person must be enthusiastic about serving clients, able to multitask and pay attention to detail. This person will be an integral part in growing our business. The Account Coordinator will also be responsible for training customers on how to use our customer portal for scheduling drug screens. Expected Hours of Work: - Full Time: Monday, Wednesday, Thursday, Friday - 9am-6pm - Tuesday 8:00 AM - 6pm (Mandatory team meeting Tuesday 8am)Responsibilities:- General customer service, that includes handling phone calls and/or emails responding to client inquiries/requests in a timely, accurate, friendly & helpful manner. - Effectively communicate with the laboratories we work with. - Gather all information necessary to successfully complete customer account setups and conduct quality control on account set-ups submissions for accuracy. - Adding Collection Sites to the i3 provider network. - Timely and accurate ordering of all supplies. - Ordering test through our web based portal for clients. - Generate any client specific billing authorizations and protocols as required. - Pro-actively contact clients to ensure success of the program. - Keep abreast of client changes, regulatory changes and SOP updates. - Maintain knowledge of the Department of Transportation regulations as they pertain to Drug & Alcohol Testing. - Preparing and putting together policy binders and shipping. - Inbound Sales and order processing (back-up as needed).Competencies: - Strong phone presence and experience handling large volume of inbound calls per day. - Communication proficiency - Strong listening skills. - Customer/Client Focus. - Flexibility - Proficiency in Windows, Microsoft Office ??? Word, Excel, Outlook. - Typing must be able to type at least 50 wpm - Ability to retain information. - Experience working with Customer Relationship Management software (CRM) preferred. ?? Ethical Conduct. - Team player ??? work effectively with others.Working hours: 8:00 AM - 5:00 PMSkills:- Data Entry. - Detail Oriented. - Ability to work in a face paced environment. - Must have the ability to adapt quickly to computer software programs. - Ability to accurately and efficiently complete data entry. - Results driven. - Ability to work independently and solve problems. - Ability to multi-task, prioritize, and manage time effectively in a sales/office environment while maintaining a sharp attention to detail. - Computer savvy - ability to adapt quickly to computer software programs; Experience with Chrome, Dropbox, LastPass a plus.Education:High SchoolExperience:1-4 yearsQualifications:- Minimum 2 years college (Preferred) Business Administration or relevant field - Minimum 2 years business office experience Apply online, or email patrickmcnealy@spherion.com for more information.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The Account Coordinator will be responsible for all aspects of the account set-up process, beginning with implementation and continuing throughout the Company/Client relationship. This person must be able to learn computer programs quickly and have experience with Excel, Word, Outlook etc. This person must be enthusiastic about serving clients, able to multitask and pay attention to detail. This person will be an integral part in growing our business. The Account Coordinator will also be responsible for training customers on how to use our customer portal for scheduling drug screens. Expected Hours of Work: - Full Time: Monday, Wednesday, Thursday, Friday - 9am-6pm - Tuesday 8:00 AM - 6pm (Mandatory team meeting Tuesday 8am)Responsibilities:- General customer service, that includes handling phone calls and/or emails responding to client inquiries/requests in a timely, accurate, friendly & helpful manner. - Effectively communicate with the laboratories we work with. - Gather all information necessary to successfully complete customer account setups and conduct quality control on account set-ups submissions for accuracy. - Adding Collection Sites to the i3 provider network. - Timely and accurate ordering of all supplies. - Ordering test through our web based portal for clients. - Generate any client specific billing authorizations and protocols as required. - Pro-actively contact clients to ensure success of the program. - Keep abreast of client changes, regulatory changes and SOP updates. - Maintain knowledge of the Department of Transportation regulations as they pertain to Drug & Alcohol Testing. - Preparing and putting together policy binders and shipping. - Inbound Sales and order processing (back-up as needed).Competencies: - Strong phone presence and experience handling large volume of inbound calls per day. - Communication proficiency - Strong listening skills. - Customer/Client Focus. - Flexibility - Proficiency in Windows, Microsoft Office ??? Word, Excel, Outlook. - Typing must be able to type at least 50 wpm - Ability to retain information. - Experience working with Customer Relationship Management software (CRM) preferred. ?? Ethical Conduct. - Team player ??? work effectively with others.Working hours: 8:00 AM - 5:00 PMSkills:- Data Entry. - Detail Oriented. - Ability to work in a face paced environment. - Must have the ability to adapt quickly to computer software programs. - Ability to accurately and efficiently complete data entry. - Results driven. - Ability to work independently and solve problems. - Ability to multi-task, prioritize, and manage time effectively in a sales/office environment while maintaining a sharp attention to detail. - Computer savvy - ability to adapt quickly to computer software programs; Experience with Chrome, Dropbox, LastPass a plus.Education:High SchoolExperience:1-4 yearsQualifications:- Minimum 2 years college (Preferred) Business Administration or relevant field - Minimum 2 years business office experience Apply online, or email patrickmcnealy@spherion.com for more information.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The position of Account Manager is responsible for the ongoing administration of new and existing clients.Responsibilities:Individuals in this position will be required to promptly answer emails and phone calls from clients and brokers regarding account issues and inquiries, provide annual and monthly reports, online training, oversee the entire renewal process, and contact clients regarding account funding, when necessary. This position also supports the sales team.Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)Skills:Strong customer service skillsStrong verbal and written communication skillsClient orientedSense of urgencyOrganizational and prioritization skillsTime management skillsComputer use competencyAbility to work independently with minimal oversightEducation:High SchoolExperience:1-4 yearsQualifications:Intermediate or higher skills with Microsoft Office products (Word, Excel, Outlook) Please call us today if this sounds like a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The position of Account Manager is responsible for the ongoing administration of new and existing clients.Responsibilities:Individuals in this position will be required to promptly answer emails and phone calls from clients and brokers regarding account issues and inquiries, provide annual and monthly reports, online training, oversee the entire renewal process, and contact clients regarding account funding, when necessary. This position also supports the sales team.Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)Skills:Strong customer service skillsStrong verbal and written communication skillsClient orientedSense of urgencyOrganizational and prioritization skillsTime management skillsComputer use competencyAbility to work independently with minimal oversightEducation:High SchoolExperience:1-4 yearsQualifications:Intermediate or higher skills with Microsoft Office products (Word, Excel, Outlook) Please call us today if this sounds like a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
If you enjoy the fashion industry, we have an excellent opportunity for you. Spherion is looking for smiling faces, professional attitudes and motivated individuals to assist with a position at Coach, located near the airport, on the Northside of Jacksonville.The call center hours of operation are as follows:Monday - Friday, 8am to 10pmSaturday, 9am to 7pmSunday, 11am to 7pmYou will not work all of these hours, but you do need to be available within them. The company will assign the schedules, and they will be set schedules. Mandatory overtime and voluntary time off will be offered. There is a possibility for this position to become remote AFTER that two week training period.Responsibilities:- Respond to incoming phone and email contacts from customers in a professional and efficient manner- Mitigate customer escalations through effective decision making and problem solving skills- Maintain knowledge and ability to effectively articulate the clients brand, products, policies, and procedures- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences- Leverage multiple systems and tools to effectively handle customer contacts- Simultaneously handle cross-functional tasks including calls, emails, and data processing- Other duties as assignedWorking hours: 8:00 AM - 10:00 PMSkills:Spelling and GrammarCustomer Service ExperienceComputer Literacy SkillsEducation:High SchoolExperience:1-4 yearsQualifications:- 1 year customer service experience Please call us today if this sounds like a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
If you enjoy the fashion industry, we have an excellent opportunity for you. Spherion is looking for smiling faces, professional attitudes and motivated individuals to assist with a position at Coach, located near the airport, on the Northside of Jacksonville.The call center hours of operation are as follows:Monday - Friday, 8am to 10pmSaturday, 9am to 7pmSunday, 11am to 7pmYou will not work all of these hours, but you do need to be available within them. The company will assign the schedules, and they will be set schedules. Mandatory overtime and voluntary time off will be offered. There is a possibility for this position to become remote AFTER that two week training period.Responsibilities:- Respond to incoming phone and email contacts from customers in a professional and efficient manner- Mitigate customer escalations through effective decision making and problem solving skills- Maintain knowledge and ability to effectively articulate the clients brand, products, policies, and procedures- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences- Leverage multiple systems and tools to effectively handle customer contacts- Simultaneously handle cross-functional tasks including calls, emails, and data processing- Other duties as assignedWorking hours: 8:00 AM - 10:00 PMSkills:Spelling and GrammarCustomer Service ExperienceComputer Literacy SkillsEducation:High SchoolExperience:1-4 yearsQualifications:- 1 year customer service experience Please call us today if this sounds like a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion's seeking two individuals with Cash Handling and Customer Service experience to assist a local Utilities department with answering general questions, processing of payments, various municipal fees, answering phones, and other clerical duties as necessary.Work performed is under limited direct supervision and reviewed while in progress and upon completion for conformance and compliance reasons. Our ideal candidates will have the ability to work with a diverse community of personalities internally and externally, while exercising sound judgement in making decisions according to local laws, ordinances, procedures and policies. All associates are expected to maintain effective and professional relationships with others.Temp-to-Hire career with benefits | Monday - Friday, 8a - 5p | $11 - $14 per hour, depending on experienceSpherion Benefits available after first 30 days of being on an assignment | Client Benefits available after first 90 days of permanent placementResponsibilities:??? Calculate fees, charges, refunds, adjustments and answer questions and complaints for customer bills and fees??? Receive & verify cash and negotiable instruments for deposits on new accounts and payment of bills and other municipal fees??? Perform check & balances of cash and negotiable instruments against receipted copies and register tapes & post in trial balance ledger daily??? Prepare lien searches, data reports, forms, documents and letters for requesting agencies and provide updated information for current and future residents??? Initiate work orders for water turn-ons, shut-offs, meter rereads, and follow up accordingly??? Set up new construction accounts??? Review meter readings for accuracy and process hydrant meter requests??? Maintain various records and documents and complete reports for checks & balances of the system within the utility function??? Process & prepare utility bills for mailing.??? Initiate procedures for collectionsWorking hours: 8:00 AM - 5:00 PMSkills:- Cash Handling- General Computer- Multitasking- Learn utility services and charges within a relatively short period of time, or have a system in place to assist - Maintain accurate financial records and reports- Perform simple mathematical calculations- Process and count cash- Read computer printoutsEducation:High SchoolExperience:0-1 yearsQualifications:- 0 - 1 or more years' experience with G.E.D. or H.S. Diploma Are you readily available to start this job? Apply to this posting and come on in to meet our team!Open House Interviews every Monday & Wednesday | 8:30 - 10:00 AM | No appointment necessarySpherion Staffing33 Ponce de Leon Blvd. | Brooksville FL,34601Call or Text Us: 352-796-6000Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion's seeking two individuals with Cash Handling and Customer Service experience to assist a local Utilities department with answering general questions, processing of payments, various municipal fees, answering phones, and other clerical duties as necessary.Work performed is under limited direct supervision and reviewed while in progress and upon completion for conformance and compliance reasons. Our ideal candidates will have the ability to work with a diverse community of personalities internally and externally, while exercising sound judgement in making decisions according to local laws, ordinances, procedures and policies. All associates are expected to maintain effective and professional relationships with others.Temp-to-Hire career with benefits | Monday - Friday, 8a - 5p | $11 - $14 per hour, depending on experienceSpherion Benefits available after first 30 days of being on an assignment | Client Benefits available after first 90 days of permanent placementResponsibilities:??? Calculate fees, charges, refunds, adjustments and answer questions and complaints for customer bills and fees??? Receive & verify cash and negotiable instruments for deposits on new accounts and payment of bills and other municipal fees??? Perform check & balances of cash and negotiable instruments against receipted copies and register tapes & post in trial balance ledger daily??? Prepare lien searches, data reports, forms, documents and letters for requesting agencies and provide updated information for current and future residents??? Initiate work orders for water turn-ons, shut-offs, meter rereads, and follow up accordingly??? Set up new construction accounts??? Review meter readings for accuracy and process hydrant meter requests??? Maintain various records and documents and complete reports for checks & balances of the system within the utility function??? Process & prepare utility bills for mailing.??? Initiate procedures for collectionsWorking hours: 8:00 AM - 5:00 PMSkills:- Cash Handling- General Computer- Multitasking- Learn utility services and charges within a relatively short period of time, or have a system in place to assist - Maintain accurate financial records and reports- Perform simple mathematical calculations- Process and count cash- Read computer printoutsEducation:High SchoolExperience:0-1 yearsQualifications:- 0 - 1 or more years' experience with G.E.D. or H.S. Diploma Are you readily available to start this job? Apply to this posting and come on in to meet our team!Open House Interviews every Monday & Wednesday | 8:30 - 10:00 AM | No appointment necessarySpherion Staffing33 Ponce de Leon Blvd. | Brooksville FL,34601Call or Text Us: 352-796-6000Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion staffing is hiring Customer Service Rockstars for a pharmaceutical company in Cape Coral Fl. Shift runs from 12:30 PM to 9:00 PM. You would train for 2 weeks on the morning shift. This is a temp to hire opportunity. Once you go permanent you rare eligible for their full benefits package.Responsibilities:- Handle customer inquiries and complaints- Provide information about the products and services- Troubleshoot and resolve product issues and concerns- Document and update customer records based on interactions- Develop and maintain a knowledge base of the evolving products and servicesWorking hours: 12:00 PM - 9:00 PMSkills:- Ability to build rapport with clients- Ability to prioritize and multitask- Positive and professional demeanor- Excellent written and verbal communication skillsEducation:High SchoolExperience:0-1 yearsQualifications:- High School Diploma or equivalent- Previous experience in customer service, sales, or other related fields Apply for immediate consideration! We can interview onsite or virtually. Spherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion staffing is hiring Customer Service Rockstars for a pharmaceutical company in Cape Coral Fl. Shift runs from 12:30 PM to 9:00 PM. You would train for 2 weeks on the morning shift. This is a temp to hire opportunity. Once you go permanent you rare eligible for their full benefits package.Responsibilities:- Handle customer inquiries and complaints- Provide information about the products and services- Troubleshoot and resolve product issues and concerns- Document and update customer records based on interactions- Develop and maintain a knowledge base of the evolving products and servicesWorking hours: 12:00 PM - 9:00 PMSkills:- Ability to build rapport with clients- Ability to prioritize and multitask- Positive and professional demeanor- Excellent written and verbal communication skillsEducation:High SchoolExperience:0-1 yearsQualifications:- High School Diploma or equivalent- Previous experience in customer service, sales, or other related fields Apply for immediate consideration! We can interview onsite or virtually. Spherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The Inbound Sales/Customer Service Rep will handle inbound phone calls from customers, website leads, and emails from potential customers seeking to purchase employer drug testing, individual drug testing and any other related drug testing and drug free workplace products or services. This position plays an essential role in achieving our ambitious customer acquisition and revenue growth objectives and requires someone who is willing to learn in detail, our products, services, and processes.Pay: $16.00/hr plus commissionHours of Work:- Full Time: Monday, Wednesday, Thursday, Friday - 9am-6pm; Tuesday 8:00am - 6pmResponsibilities:- Asking and answering questions, explaining products and services, complete and enter orders in our CRM, process credit cards payments, resolve issues and manage conversations for positive outcomes.- Understand customer needs and requirements.- Provide timely and accurate information to customers regarding products and services, order status, or information requests.- Ensure premium level of client satisfaction and close sale in one phone call when possible- Determine the proper collection facilities for testing and process protocols, as necessary.- Accurately enter customer information to all programs i.e.: CRM, i3, Intuit, etc.- General Customer Service duties which include responding to ALL customer inquiries/requests in a timely, friendly, helpful manner.Skills:- Track record of excellent customer service in a sales environment.- Strong phone presence and experience handling large volume of inbound calls per day.- Communication proficiency - Strong listening skills.- Customer/Client Focus.- Ability to accurately and efficiently complete data entry.- Results focused.- Ability to work independently and solve problems.- Ability to multi-task, prioritize, and manage time effectively in a sales/office environment while maintaining a sharp attention to detail.- Proficiency in Windows, Microsoft Office - Word, Excel, Outlook and Gmail.- Experience working with a CRM preferred.- Ethical Conduct.- Team player - work effectively with others for positive outcomes.Qualifications:Education:- Minimum 2 years college (Preferred) Business Administration or relevant field.Experience:- Proven inside sales/customer service experience (minimum 2 years sales/customer service experience) Apply online, or email patrickmcnealy@spherion.com for more informationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The Inbound Sales/Customer Service Rep will handle inbound phone calls from customers, website leads, and emails from potential customers seeking to purchase employer drug testing, individual drug testing and any other related drug testing and drug free workplace products or services. This position plays an essential role in achieving our ambitious customer acquisition and revenue growth objectives and requires someone who is willing to learn in detail, our products, services, and processes.Pay: $16.00/hr plus commissionHours of Work:- Full Time: Monday, Wednesday, Thursday, Friday - 9am-6pm; Tuesday 8:00am - 6pmResponsibilities:- Asking and answering questions, explaining products and services, complete and enter orders in our CRM, process credit cards payments, resolve issues and manage conversations for positive outcomes.- Understand customer needs and requirements.- Provide timely and accurate information to customers regarding products and services, order status, or information requests.- Ensure premium level of client satisfaction and close sale in one phone call when possible- Determine the proper collection facilities for testing and process protocols, as necessary.- Accurately enter customer information to all programs i.e.: CRM, i3, Intuit, etc.- General Customer Service duties which include responding to ALL customer inquiries/requests in a timely, friendly, helpful manner.Skills:- Track record of excellent customer service in a sales environment.- Strong phone presence and experience handling large volume of inbound calls per day.- Communication proficiency - Strong listening skills.- Customer/Client Focus.- Ability to accurately and efficiently complete data entry.- Results focused.- Ability to work independently and solve problems.- Ability to multi-task, prioritize, and manage time effectively in a sales/office environment while maintaining a sharp attention to detail.- Proficiency in Windows, Microsoft Office - Word, Excel, Outlook and Gmail.- Experience working with a CRM preferred.- Ethical Conduct.- Team player - work effectively with others for positive outcomes.Qualifications:Education:- Minimum 2 years college (Preferred) Business Administration or relevant field.Experience:- Proven inside sales/customer service experience (minimum 2 years sales/customer service experience) Apply online, or email patrickmcnealy@spherion.com for more informationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.Responsibilities:Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.Enlist the efforts of sales and senior management when necessary to accelerate the collection process.Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.Establish and maintain effective and cooperative working relationships with dealers and sales.Working hours: 8:00 AM - 5:00 PMSkills:3-5 years High Volume corporate Collections experience.Knowledge of Billing and Collections proceduresAccounts Receivable knowledge/experience a plusStrong attention to detail, goal orientedEducation:AssociateExperience:4-7 yearsQualifications:Experience with QuickBooks a plusExperience with Black Knight required If this sounds like a good fit, please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.Responsibilities:Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.Enlist the efforts of sales and senior management when necessary to accelerate the collection process.Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.Establish and maintain effective and cooperative working relationships with dealers and sales.Working hours: 8:00 AM - 5:00 PMSkills:3-5 years High Volume corporate Collections experience.Knowledge of Billing and Collections proceduresAccounts Receivable knowledge/experience a plusStrong attention to detail, goal orientedEducation:AssociateExperience:4-7 yearsQualifications:Experience with QuickBooks a plusExperience with Black Knight required If this sounds like a good fit, please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.