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      • Fresno, California
      • Temp to Perm
      • $16.00 per hour
      • 8:00 AM - 5:00 PM
      Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensuresuccessful service for our patients. The Customer Service Specialists works in a fast-paced environment answeringinbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy ofinformation received from referrals, create orders, and or schedule the patient to receive equipment as ordered by theirdoctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.Responsibilities:Develop and maintain working knowledge of current products and services offered by the company? Document all call information according to standard operating procedures? Answer questions about products and services, retail stores, general service line information and otherinformation as necessary based on customer call needs? Process orders, route calls to appropriate resource, and follow up on customer calls where necessary? Complete insurance verification to determine patient?s eligibility, coverage, co-insurances, and deductibles? Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers forapproval and authorization when required? Enter and review all pertinent information in EMR system including authorizations and expiration dates? Communicate with Customer Service and Management on an on-going basis regarding any noticed trends withinsurance companies? Verify insurance carriers are listed in the company?s database system, if not request the new carrier is entered? Responsible for contacting patient when documentation received does not meet payer guidelines to provideupdates and offer additional options to facilitate the referral process. ? Facilitate resolution on customer complaints and problem solving? Actively listens to patients and handle stressful situations with compassion and empathy? Flexible with the actual work and the hours of operation? Utilize company provided tools to maintain quality. Some tools may include but are not limited to AuthorizationGuidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the MedicareProvider Enrollment, Chain, and Ownership System) and ?How-To? documents? Develop and maintain working knowledge of current HME products and services offered by the company.? Maintain patient confidentiality and function within the guidelines of HIPAA.? Completes assigned compliance training and other educational programs as required.? Maintains compliant with Compliance Program.? Assist operations with on-call responsibilities as needed during non-business hours in accordance with company policy.? Depending on the geographic territory and size of the branch location, may require assisting operations with deliveries.? Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE),infection control and hazardous materials handling.Working hours: 8:00 AM - 5:00 PMSkills:Accurately process, verify, and/or submit documentation and ordersPays attention to detail and has great organizational skillsAnswer all calls and emails in a timely manner, in adherence to their goalsMust be able to navigate through multiple online EMR systems to obtain applicable documentationReview all required documentation to ensure accuracyMeet quality assurance requirements and other key performance metricsEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or equivalent? One (1) year work related experience in health care administrative, financial, or insurance customer services,claims, billing, call center or management regardless of industry.? Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.? Exact job experience is considered any of the above tasks in a Medicare certified. If you have the job experience, please go online and apply to www.spherion.com/apply/75050. Resumes are required at time of application.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
      Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensuresuccessful service for our patients. The Customer Service Specialists works in a fast-paced environment answeringinbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy ofinformation received from referrals, create orders, and or schedule the patient to receive equipment as ordered by theirdoctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.Responsibilities:Develop and maintain working knowledge of current products and services offered by the company? Document all call information according to standard operating procedures? Answer questions about products and services, retail stores, general service line information and otherinformation as necessary based on customer call needs? Process orders, route calls to appropriate resource, and follow up on customer calls where necessary? Complete insurance verification to determine patient?s eligibility, coverage, co-insurances, and deductibles? Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers forapproval and authorization when required? Enter and review all pertinent information in EMR system including authorizations and expiration dates? Communicate with Customer Service and Management on an on-going basis regarding any noticed trends withinsurance companies? Verify insurance carriers are listed in the company?s database system, if not request the new carrier is entered? Responsible for contacting patient when documentation received does not meet payer guidelines to provideupdates and offer additional options to facilitate the referral process. ? Facilitate resolution on customer complaints and problem solving? Actively listens to patients and handle stressful situations with compassion and empathy? Flexible with the actual work and the hours of operation? Utilize company provided tools to maintain quality. Some tools may include but are not limited to AuthorizationGuidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the MedicareProvider Enrollment, Chain, and Ownership System) and ?How-To? documents? Develop and maintain working knowledge of current HME products and services offered by the company.? Maintain patient confidentiality and function within the guidelines of HIPAA.? Completes assigned compliance training and other educational programs as required.? Maintains compliant with Compliance Program.? Assist operations with on-call responsibilities as needed during non-business hours in accordance with company policy.? Depending on the geographic territory and size of the branch location, may require assisting operations with deliveries.? Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE),infection control and hazardous materials handling.Working hours: 8:00 AM - 5:00 PMSkills:Accurately process, verify, and/or submit documentation and ordersPays attention to detail and has great organizational skillsAnswer all calls and emails in a timely manner, in adherence to their goalsMust be able to navigate through multiple online EMR systems to obtain applicable documentationReview all required documentation to ensure accuracyMeet quality assurance requirements and other key performance metricsEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or equivalent? One (1) year work related experience in health care administrative, financial, or insurance customer services,claims, billing, call center or management regardless of industry.? Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.? Exact job experience is considered any of the above tasks in a Medicare certified. If you have the job experience, please go online and apply to www.spherion.com/apply/75050. Resumes are required at time of application.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
      • Santa Barbara, California
      • Temporary
      • $22.00 - $25.00 per hour
      • 8:00 AM - 5:00 PM
      The position is responsible for all PSC (Patient Service Center) front and back office duties. This function includes and is not limited to; Customer service, Sunquest and Eclypsis data entry, Medical Necessity, Insurance billing codes, problem resolution, following HIPPA regulations ordering office supplies and helping with processing at the PSC.Responsibilities:1. Ensure that all patient registration is completed accurately and on time, including Advanced Beneficiary Notices when applicable.Percentage of time: 30%2. Responsible for patient data entry into Eclypsis and Sunquest.Percentage of time: 30%3. Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc. Hand out Patient Satisfaction Cards if asked.Percentage of time: 10%4. Handle customer inquiries by telephone.Percentage of time: 10%5. Maintain required records and documentation.Percentage of time: 10%6. Maintain all appropriate PSC/Phlebotomy logs.Percentage of time: 5%7. Perform basic clerical duties, i.e. filing, faxing, and preparing mail. Demonstrate organizational commitment and effectiveness.Percentage of time: 5%Working hours: 8:00 AM - 5:00 PMSkills:CERTIFICATIONS, LICENSES, REGISTRATIONSMinimum: Valid class "C" California Driver's License and verification of acceptable driving record from the California Department of Motor Vehicles.TECHNICAL REQUIREMENTSMinimum: Must type at least 30 WPM accurately. PC skills and MS Office applications. Must be able to achieve 90% or higher on Data Entry Skills Assessment and meet workflow productivity standards.Preferred: Medical terminology preferred.Education:High SchoolExperience:1-4 yearsQualifications:YEARS OF RELATED WORK EXPERIENCEMinimum: One year prior customer service required. Apply with resume TODAY to be considered for the full-time opportunity with a reputable employer in the Santa Barbara area! Or, call brooks at 805-683-1600Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
      The position is responsible for all PSC (Patient Service Center) front and back office duties. This function includes and is not limited to; Customer service, Sunquest and Eclypsis data entry, Medical Necessity, Insurance billing codes, problem resolution, following HIPPA regulations ordering office supplies and helping with processing at the PSC.Responsibilities:1. Ensure that all patient registration is completed accurately and on time, including Advanced Beneficiary Notices when applicable.Percentage of time: 30%2. Responsible for patient data entry into Eclypsis and Sunquest.Percentage of time: 30%3. Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. diagnosis codes, UPIN information, etc. Hand out Patient Satisfaction Cards if asked.Percentage of time: 10%4. Handle customer inquiries by telephone.Percentage of time: 10%5. Maintain required records and documentation.Percentage of time: 10%6. Maintain all appropriate PSC/Phlebotomy logs.Percentage of time: 5%7. Perform basic clerical duties, i.e. filing, faxing, and preparing mail. Demonstrate organizational commitment and effectiveness.Percentage of time: 5%Working hours: 8:00 AM - 5:00 PMSkills:CERTIFICATIONS, LICENSES, REGISTRATIONSMinimum: Valid class "C" California Driver's License and verification of acceptable driving record from the California Department of Motor Vehicles.TECHNICAL REQUIREMENTSMinimum: Must type at least 30 WPM accurately. PC skills and MS Office applications. Must be able to achieve 90% or higher on Data Entry Skills Assessment and meet workflow productivity standards.Preferred: Medical terminology preferred.Education:High SchoolExperience:1-4 yearsQualifications:YEARS OF RELATED WORK EXPERIENCEMinimum: One year prior customer service required. Apply with resume TODAY to be considered for the full-time opportunity with a reputable employer in the Santa Barbara area! Or, call brooks at 805-683-1600Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
      • Anderson, California
      • Temporary
      • $28.00 per hour
      • Various Shifts Available
      Planned power outages occur in response to severe weather to protect public safety and prevent major wildfires. Customer Service workers will work at a center to ensure that the people that have their power shut off have a safe place to be while they wait for their power to be restored.Responsibilities:Provide information and resources such as water, snacks, a WIFI hotspot, etc.Working hours: Various Shifts AvailableSkills:Must be able to work in inclement weather conditions such as wind and heat.Education:High SchoolExperience:0-1 yearsQualifications:Must be willing to commit to 3 days when called to work. Apply online at Spherion.com, send resume to heatheralday@spherion.com or call the office at 530-222-3434 during normal business hours.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
      Planned power outages occur in response to severe weather to protect public safety and prevent major wildfires. Customer Service workers will work at a center to ensure that the people that have their power shut off have a safe place to be while they wait for their power to be restored.Responsibilities:Provide information and resources such as water, snacks, a WIFI hotspot, etc.Working hours: Various Shifts AvailableSkills:Must be able to work in inclement weather conditions such as wind and heat.Education:High SchoolExperience:0-1 yearsQualifications:Must be willing to commit to 3 days when called to work. Apply online at Spherion.com, send resume to heatheralday@spherion.com or call the office at 530-222-3434 during normal business hours.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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