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    3 jobs found for Customer service in Madison, Wisconsin

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      • Madison, Wisconsin
      • Temp to Perm
      • $18.00 per hour
      • 7:30 AM - 5:15 PM
      Spherion is recruiting Customer Service Representatives to join the team of our health insurance client! This temp-to-hire position provides customer service for health plan members, providers, and group representatives via telephone. As a Customer Service Representative, you will resolve simple to complex inquiries from internal and external customers, deescalate emotionally charged callers, and ensure compliance with department and regulatory requirements. If you have a passion for helping others and are looking for an opportunity to perfect your problem-solving skills, please apply today!This position can be fully remote following training!Responsibilities:- Educate and inform members of available benefits under the health plan and coordinates the exchange of information among members, providers, and internal departments involved- Instruct members on how to receive maximum benefit reimbursement, including the advantages of utilizing their primary care physician and network providers- Determine various policy provisions, guidelines, providers, and provider requirements and procedures; medical review procedures; and the procedures of company departments that apply to the need of the member- Access and research various information databases to provide answers and make appropriate decisions about the callers situation- Document each phone call in accordance with the departments standards, monitor the types of inquires received, and report trends and concerns to management- Stay abreast of related regulatory, compliance, and departmental updates to meet departmental metric requirements- Perform other duties as assignedWorking hours: 7:30 AM - 5:15 PMSkills:- Strong phone etiquette skills- Independent problem-solving skills- Excellent attendance- Reliable and dependableEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Customer service experience preferred- Computer and typing experience Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is recruiting Customer Service Representatives to join the team of our health insurance client! This temp-to-hire position provides customer service for health plan members, providers, and group representatives via telephone. As a Customer Service Representative, you will resolve simple to complex inquiries from internal and external customers, deescalate emotionally charged callers, and ensure compliance with department and regulatory requirements. If you have a passion for helping others and are looking for an opportunity to perfect your problem-solving skills, please apply today!This position can be fully remote following training!Responsibilities:- Educate and inform members of available benefits under the health plan and coordinates the exchange of information among members, providers, and internal departments involved- Instruct members on how to receive maximum benefit reimbursement, including the advantages of utilizing their primary care physician and network providers- Determine various policy provisions, guidelines, providers, and provider requirements and procedures; medical review procedures; and the procedures of company departments that apply to the need of the member- Access and research various information databases to provide answers and make appropriate decisions about the callers situation- Document each phone call in accordance with the departments standards, monitor the types of inquires received, and report trends and concerns to management- Stay abreast of related regulatory, compliance, and departmental updates to meet departmental metric requirements- Perform other duties as assignedWorking hours: 7:30 AM - 5:15 PMSkills:- Strong phone etiquette skills- Independent problem-solving skills- Excellent attendance- Reliable and dependableEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Customer service experience preferred- Computer and typing experience Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temp to Perm
      • $20.00 per hour
      • 7:30 AM - 5:15 PM (Various Shifts Available)
      Spherion is recruiting for a Subrogation Associate to join the team of one of the largest healthcare providers in southern Wisconsin! This position will provide direct support to the subrogation staff with research for accident, illness and responsible party information, and creation of subrogation files. The Subrogation Specialist will place telephone calls to attorneys, insureds, and insurance carriers to verify information related to pending cases. This position will be responsible for reviewing the claims system for processing of accident related claims and will provide customer service to internal and external customers regarding the subrogation process.Responsibilities:- Researches and creates paper and electronic subrogation files for the department.- Places and receives telephone calls to attorneys, insureds, and insurance carriers to obtain third party liability or case status information.- Files documents and retrievals, organizes and distributes incoming mail.- Reviews claims system for approval or denial of coverage for claims related to accident and illness.- Conducts projects and participates in department activities to identify problems and improve processes.- Performs other duties as assigned.Working hours: 7:30 AM - 5:15 PM (Various Shifts Available)Skills:PHYSICAL REQUIREMENTS- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.- Frequent keyboard use/data entry.- Occasional bending, stooping, kneeling, squatting, twisting and gripping.- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.- Rare climbing.Education:High SchoolExperience:0-1 yearsQualifications:- Exceptional attention to detail and critical thinking skills- Professional written and oral communication skills- Dedication to providing excellent customer service Apply today via the apply button in the top right hand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is recruiting for a Subrogation Associate to join the team of one of the largest healthcare providers in southern Wisconsin! This position will provide direct support to the subrogation staff with research for accident, illness and responsible party information, and creation of subrogation files. The Subrogation Specialist will place telephone calls to attorneys, insureds, and insurance carriers to verify information related to pending cases. This position will be responsible for reviewing the claims system for processing of accident related claims and will provide customer service to internal and external customers regarding the subrogation process.Responsibilities:- Researches and creates paper and electronic subrogation files for the department.- Places and receives telephone calls to attorneys, insureds, and insurance carriers to obtain third party liability or case status information.- Files documents and retrievals, organizes and distributes incoming mail.- Reviews claims system for approval or denial of coverage for claims related to accident and illness.- Conducts projects and participates in department activities to identify problems and improve processes.- Performs other duties as assigned.Working hours: 7:30 AM - 5:15 PM (Various Shifts Available)Skills:PHYSICAL REQUIREMENTS- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.- Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.- Frequent keyboard use/data entry.- Occasional bending, stooping, kneeling, squatting, twisting and gripping.- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.- Rare climbing.Education:High SchoolExperience:0-1 yearsQualifications:- Exceptional attention to detail and critical thinking skills- Professional written and oral communication skills- Dedication to providing excellent customer service Apply today via the apply button in the top right hand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temp to Perm
      • $17.00 per hour
      • Various Shifts Available
      Join a team dedicated to helping individuals make the correct health care decisions and make a little extra spending money just in time for the holidays as a part-time Call Center Representative! Spherion, in partnership with our Madison West client, is hiring immediately for shifts starting in December.As a Call Center Representative, you will work in an open and well-lit call center environment taking calls from a queue in order to gather demographic information and assist individuals searching for a physician.This is a great opportunity with various shifts available. Monday and Tuesday are required days of work on all part-time shifts.If you are seeking additional hours, full-time shifts are also available.Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meet all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: Various Shifts AvailableSkills:- Ability to work within a fast-paced environment- Can type at least 30 wpm: testing requiredEducation:High SchoolExperience:1-4 yearsQualifications:- Previous experience working in a fast-paced customer focused setting- 1 year of call center or office experience Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a team dedicated to helping individuals make the correct health care decisions and make a little extra spending money just in time for the holidays as a part-time Call Center Representative! Spherion, in partnership with our Madison West client, is hiring immediately for shifts starting in December.As a Call Center Representative, you will work in an open and well-lit call center environment taking calls from a queue in order to gather demographic information and assist individuals searching for a physician.This is a great opportunity with various shifts available. Monday and Tuesday are required days of work on all part-time shifts.If you are seeking additional hours, full-time shifts are also available.Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meet all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: Various Shifts AvailableSkills:- Ability to work within a fast-paced environment- Can type at least 30 wpm: testing requiredEducation:High SchoolExperience:1-4 yearsQualifications:- Previous experience working in a fast-paced customer focused setting- 1 year of call center or office experience Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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