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    2 jobs found for Technical support in Texas

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      • Temple, Texas
      • Temp to Perm
      • $13.00 per hour
      • 8:00 AM - 5:00 PM
       Spherion-Temple is searching for a technical support agent! Call Center Environment. This is PARTIAL REMOTE POSITION. MUST HAVE RESUMESchedule: Monday through Friday from 8:00 a.m. to 6:00 p.m., must be able to work a shift schedule that falls during these work days and hours.Payrate: $13/hr - PAID WEEKLYResponsibilities:Interact with customers to provide and process information in response to inquiries and concerns about products and services.Answers all inbound technical support inquiries regarding customer?s hardware and software issues.Documents all inbound and outbound customer interactions.Submits all order types to resolve service related issues and warranty driven replacements as needed.Owns and manages tasks to complete closure.Prepares technical writing to support the work instructions and manuals.Other duties as assigned.Redirect problems to appropriate resources.Working hours: 8:00 AM - 5:00 PMSkills:- Minimum of 6 Months technical support experience - preferably phone/email/chat experience.- Minimum of 6 months in customer service or support role - preferably phone/email experience.- Troubleshooting/diagnostic experience.Education:High SchoolExperience:0-1 yearsQualifications:Must be self-motivated with inherent ability to multi-task.Identify / define processes that enhance the customer experience, reduce costs and deliver the right solution the first time.Exhibits professional conduct.Must possess excellent written and oral communication skills.Problem solving and negotiation skills with the ability to deal with difficult customers and situationsMust possess excellent interpersonal skills with the ability to work in a collaborative team environmentHigh school diploma or equivalent; or a minimum of 6 months related experience or training; or equivalent combination of experience and education. Technical certifications and/or Associates degree a plus. MUST SUBMIT RESUME, Applications received without resume will not be consideredAPPLY AND CALL VANESSA, CARLOS, ALEXIS & SAPPHIRE @ 254-778-0533Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. 
       Spherion-Temple is searching for a technical support agent! Call Center Environment. This is PARTIAL REMOTE POSITION. MUST HAVE RESUMESchedule: Monday through Friday from 8:00 a.m. to 6:00 p.m., must be able to work a shift schedule that falls during these work days and hours.Payrate: $13/hr - PAID WEEKLYResponsibilities:Interact with customers to provide and process information in response to inquiries and concerns about products and services.Answers all inbound technical support inquiries regarding customer?s hardware and software issues.Documents all inbound and outbound customer interactions.Submits all order types to resolve service related issues and warranty driven replacements as needed.Owns and manages tasks to complete closure.Prepares technical writing to support the work instructions and manuals.Other duties as assigned.Redirect problems to appropriate resources.Working hours: 8:00 AM - 5:00 PMSkills:- Minimum of 6 Months technical support experience - preferably phone/email/chat experience.- Minimum of 6 months in customer service or support role - preferably phone/email experience.- Troubleshooting/diagnostic experience.Education:High SchoolExperience:0-1 yearsQualifications:Must be self-motivated with inherent ability to multi-task.Identify / define processes that enhance the customer experience, reduce costs and deliver the right solution the first time.Exhibits professional conduct.Must possess excellent written and oral communication skills.Problem solving and negotiation skills with the ability to deal with difficult customers and situationsMust possess excellent interpersonal skills with the ability to work in a collaborative team environmentHigh school diploma or equivalent; or a minimum of 6 months related experience or training; or equivalent combination of experience and education. Technical certifications and/or Associates degree a plus. MUST SUBMIT RESUME, Applications received without resume will not be consideredAPPLY AND CALL VANESSA, CARLOS, ALEXIS & SAPPHIRE @ 254-778-0533Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. 
      • Texas City, Texas
      • Temp to Perm
      • $15.00 - $27.00 per hour
      • 8:00 AM - 5:00 PM
      We are looking for a service oriented Help desk analyst to provide technical support to users in an efficient and accurate manner. You will be considered as the company's front liner and you will solve basic technical problems and provide support for all assigned areas.Responsibilities:??? Provide first level contact and convey resolutions to employee issues??? Properly escalate unresolved queries to the next level of support??? Track, route and redirect problems to correct resources??? Update employee data and produce activity reports??? Walk employees through problem solving process??? Follow up with employees, provide feedback and see problems through to resolution??? Utilize excellent employee service skills and exceed employees??? expectations??? Ensure proper recording, documentation and closure??? Recommended procedure modifications or improvements??? Preserve and grow your knowledge of help desk procedures, products and servicesWorking hours: 8:00 AM - 5:00 PMSkills:--Proven working experience in providing help desk support--Proficiency in English--Working knowledge of help desk software, databases and remote control--Client-facing and communication skills--Advanced troubleshooting and multi-tasking skills--Employee service orientation--BS degree in Information Technology, Computer Science or equivalentEducation:AssociateExperience:1-4 yearsQualifications:IT experience in hardware, software, and more functions with IT Apply online and email our office at Leaguecityoffice@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We are looking for a service oriented Help desk analyst to provide technical support to users in an efficient and accurate manner. You will be considered as the company's front liner and you will solve basic technical problems and provide support for all assigned areas.Responsibilities:??? Provide first level contact and convey resolutions to employee issues??? Properly escalate unresolved queries to the next level of support??? Track, route and redirect problems to correct resources??? Update employee data and produce activity reports??? Walk employees through problem solving process??? Follow up with employees, provide feedback and see problems through to resolution??? Utilize excellent employee service skills and exceed employees??? expectations??? Ensure proper recording, documentation and closure??? Recommended procedure modifications or improvements??? Preserve and grow your knowledge of help desk procedures, products and servicesWorking hours: 8:00 AM - 5:00 PMSkills:--Proven working experience in providing help desk support--Proficiency in English--Working knowledge of help desk software, databases and remote control--Client-facing and communication skills--Advanced troubleshooting and multi-tasking skills--Employee service orientation--BS degree in Information Technology, Computer Science or equivalentEducation:AssociateExperience:1-4 yearsQualifications:IT experience in hardware, software, and more functions with IT Apply online and email our office at Leaguecityoffice@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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