Spherion, in partnership with our Middleton, WI technology client, is looking for a Technical Support Coordinator! This position is responsible for ensuring the technical service needs of customers are met. You will take service requests over the phone to generate resolution arrangements needed at customer locations and coordinate all parties to fully restore service.This temporary position goes through 03/31/2022 with the opportunity for extension or conversion to permanent hire!-We are currently recruiting for 3rd shift (Monday- Friday 9:00 pm to 6:00 am).-Responsibilities:- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- Take inbound calls from the Service queue for field reporting status or request direction- Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians- Enter updates in customer databases per established practices and/or customer requirements- Closeout completed service requests in internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded- Inbound call reception and issue-based call sorting for field technicians use onsite at customer locations for service requestsWorking hours: 9:00 PM - 6:00 AMSkills:- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departments- Excellent communication skills, both written and verbal include the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization- Demonstrated customer service focus- Robust organization and prioritization skills- Excellent attention to detailEducation:AssociateExperience:1-4 yearsQualifications:- Minimum 2 years of higher education in Information Technology- LAN/WAN infrastructure or equivalent industry experience- 2-3 years of prior experience in a related field- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location Apply today via the apply button in the top righthand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion, in partnership with our Middleton, WI technology client, is looking for a Technical Support Coordinator! This position is responsible for ensuring the technical service needs of customers are met. You will take service requests over the phone to generate resolution arrangements needed at customer locations and coordinate all parties to fully restore service.This temporary position goes through 03/31/2022 with the opportunity for extension or conversion to permanent hire!-We are currently recruiting for 3rd shift (Monday- Friday 9:00 pm to 6:00 am).-Responsibilities:- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- Take inbound calls from the Service queue for field reporting status or request direction- Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians- Enter updates in customer databases per established practices and/or customer requirements- Closeout completed service requests in internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded- Inbound call reception and issue-based call sorting for field technicians use onsite at customer locations for service requestsWorking hours: 9:00 PM - 6:00 AMSkills:- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departments- Excellent communication skills, both written and verbal include the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization- Demonstrated customer service focus- Robust organization and prioritization skills- Excellent attention to detailEducation:AssociateExperience:1-4 yearsQualifications:- Minimum 2 years of higher education in Information Technology- LAN/WAN infrastructure or equivalent industry experience- 2-3 years of prior experience in a related field- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location Apply today via the apply button in the top righthand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is looking for a Laboratory Technician to join the team of our innovative wood technology client. This temp-to-hire position is responsible for all aspects of product testing, from wood sample preparation and conditioning to conducting tests and analysis. If you have an interest in or experience in woodworking or construction, please apply today!Responsibilities:- Preparing and testing wood samples, including cutting, marking, and conditioning- Conducting small and large scale testing of a variety of wood products (ex. plywood, oriented strand board, lumber beams, nails, and screws) using standardized ASTM and other methods- Cleaning and maintaining equipment and facilities- Working cooperatively with other staff to continuously improve all aspects of laboratory operations including investigating, recommending, and implementing improvements in equipment and processes that reduce cost and/or increase efficiency- Other responsibilities and duties as determined by the Laboratory Supervisor and managementWorking hours: 8:00 AM - 5:00 PMSkills:- Ability to learn, retain, and utilize test procedures and work instructions- Ability to be dependable and on time- Ability to continually improve work skillsEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required, A two-year technical degree in Wood Technology, General Science, Engineering, or related discipline preferred- 2 years of previous woodworking or construction experience- Experience with basic woodworking tools (e.g., table saw, drill, hammer, tape measure, etc.)- Ability to handle wood samples alone, up to a weight of 50 pounds- Knowledge of and experience with PC-based software for data acquisition preferred- Demonstrate a clear understanding of basic laboratory methods and safe work practices Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is looking for a Laboratory Technician to join the team of our innovative wood technology client. This temp-to-hire position is responsible for all aspects of product testing, from wood sample preparation and conditioning to conducting tests and analysis. If you have an interest in or experience in woodworking or construction, please apply today!Responsibilities:- Preparing and testing wood samples, including cutting, marking, and conditioning- Conducting small and large scale testing of a variety of wood products (ex. plywood, oriented strand board, lumber beams, nails, and screws) using standardized ASTM and other methods- Cleaning and maintaining equipment and facilities- Working cooperatively with other staff to continuously improve all aspects of laboratory operations including investigating, recommending, and implementing improvements in equipment and processes that reduce cost and/or increase efficiency- Other responsibilities and duties as determined by the Laboratory Supervisor and managementWorking hours: 8:00 AM - 5:00 PMSkills:- Ability to learn, retain, and utilize test procedures and work instructions- Ability to be dependable and on time- Ability to continually improve work skillsEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required, A two-year technical degree in Wood Technology, General Science, Engineering, or related discipline preferred- 2 years of previous woodworking or construction experience- Experience with basic woodworking tools (e.g., table saw, drill, hammer, tape measure, etc.)- Ability to handle wood samples alone, up to a weight of 50 pounds- Knowledge of and experience with PC-based software for data acquisition preferred- Demonstrate a clear understanding of basic laboratory methods and safe work practices Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is actively looking for temporary Project Coordinators to join the team of our technology client in Middleton, WI! As a Project Coordinator, you will assist with keeping track of status service requests, internal and external correspondence, as well as administrative support activities. If you have excellent technical support skills and enjoy working in a team-oriented environment, please apply with us today!These are temporary positions through 03/31/2022 with the opportunity for extension or conversion to permanent hire! We are currently recruiting for 1st shift.Responsibilities:- Inbound calls from the client service queue for field reporting status or requesting direction- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians- Entering updates in customer databases per established client best practices and (or) customer requirements- Closing out completed service requests in client internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded- Inbound call reception and issue-based call sorting for field technicians use onsite at customer locations for service requests- All other tasks as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent communication skills, both written and verbal including the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departmentsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Strong technical support skills required- Basic computer proficiency- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is actively looking for temporary Project Coordinators to join the team of our technology client in Middleton, WI! As a Project Coordinator, you will assist with keeping track of status service requests, internal and external correspondence, as well as administrative support activities. If you have excellent technical support skills and enjoy working in a team-oriented environment, please apply with us today!These are temporary positions through 03/31/2022 with the opportunity for extension or conversion to permanent hire! We are currently recruiting for 1st shift.Responsibilities:- Inbound calls from the client service queue for field reporting status or requesting direction- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians- Entering updates in customer databases per established client best practices and (or) customer requirements- Closing out completed service requests in client internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded- Inbound call reception and issue-based call sorting for field technicians use onsite at customer locations for service requests- All other tasks as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent communication skills, both written and verbal including the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departmentsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Strong technical support skills required- Basic computer proficiency- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is looking for an Inside Sales Representative for our Client in Superior, WI. This is a Direct Hire position. This role is a key component to maintaining excellent dealer and end user relations by answering incoming parts inquiries via phone, fax, email, and web site chat and responding to these inquiries in a timely and professional manner. .Responsibilities:Key Performance Areas-Answer questions customer inquiries and provides accurate information regarding Heavy Equipment parts. -Provides timely and accurate information to incoming customer order status and product knowledge requests.-Processes customer orders/changes/returns according to established department policies and procedures.-Follows up on quotes and determines whether we achieved the sale or not.-Participate in various research projects as needed.-Works closely with the credit department to resolve disputed credit items.-Provides timely customer feedback to the company regarding any pricing, delivery, or quality issues. -Work as a member/leader of special or on-going projects that are important to area/process improvement including new product development and market research projects. -Assist in development of work procedures and processes that support company and departmental standards, procedures, and strategic directives. -Use appropriate judgment in upward communication regarding department or employee concerns.-Assist as needed in pricing, promotion, parts availability, and continuous improvement projects-This position is also expected to conduct out-bound calling to promote monthly specials.Working hours: 8:00 AM - 4:30 PMSkills:Highly motivated, pro-active, self-starter with a sales mentality.-Out-going personality, with the ability to develop excellent customer relationships. -Exceptional organizational, interpersonal, and project management skills-Experience in a manufacturing environment; in depth knowledge of Heavy Equipment products and parts preferred.Education:High SchoolExperience:1-4 yearsQualifications:Experience and Education:-Experience: One year of related experience and /or training, or equivalent combination of education and experience in a customer support role.-Education: High School Diploma-Communication: Excellent communication skills, both written and verbal communication.-Technology: Strong computer skills and working knowledge of MS Office, Teams, ERP systems, tracking systems and the ability to learn new software programs as required. Apply now!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is looking for an Inside Sales Representative for our Client in Superior, WI. This is a Direct Hire position. This role is a key component to maintaining excellent dealer and end user relations by answering incoming parts inquiries via phone, fax, email, and web site chat and responding to these inquiries in a timely and professional manner. .Responsibilities:Key Performance Areas-Answer questions customer inquiries and provides accurate information regarding Heavy Equipment parts. -Provides timely and accurate information to incoming customer order status and product knowledge requests.-Processes customer orders/changes/returns according to established department policies and procedures.-Follows up on quotes and determines whether we achieved the sale or not.-Participate in various research projects as needed.-Works closely with the credit department to resolve disputed credit items.-Provides timely customer feedback to the company regarding any pricing, delivery, or quality issues. -Work as a member/leader of special or on-going projects that are important to area/process improvement including new product development and market research projects. -Assist in development of work procedures and processes that support company and departmental standards, procedures, and strategic directives. -Use appropriate judgment in upward communication regarding department or employee concerns.-Assist as needed in pricing, promotion, parts availability, and continuous improvement projects-This position is also expected to conduct out-bound calling to promote monthly specials.Working hours: 8:00 AM - 4:30 PMSkills:Highly motivated, pro-active, self-starter with a sales mentality.-Out-going personality, with the ability to develop excellent customer relationships. -Exceptional organizational, interpersonal, and project management skills-Experience in a manufacturing environment; in depth knowledge of Heavy Equipment products and parts preferred.Education:High SchoolExperience:1-4 yearsQualifications:Experience and Education:-Experience: One year of related experience and /or training, or equivalent combination of education and experience in a customer support role.-Education: High School Diploma-Communication: Excellent communication skills, both written and verbal communication.-Technology: Strong computer skills and working knowledge of MS Office, Teams, ERP systems, tracking systems and the ability to learn new software programs as required. Apply now!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.