Spherion Staffing has several Customer Advocate positions available for a local client. The Customer Advocate will serve as an advocate for representatives/family members of deceased customers. This provides one point of contact for the representatives/family members as they are settling the estate. This team is considered a Center of Excellence.The Customer Advocates will provide protective maintenance on customer accounts. They will go in and cancel fees, cancel credit cards, close accounts etc. Qualified applicants should have 4+ years of customer contact experience in a financial services environment.8 hour shifts available between the hours of 8 am and 8 pm M-F and 9 am-6:30 pm on SaturdayPay $19/hourResponsibilities: - Serve as an advocate for family members and/or personal representatives for deceased customers who call our call center looking to handle financial affairs across company Branches call when customers come into the branch- Take ownership and personal accountability to support and deliver stellar service- Lead branch bankers through the steps to secure all accounts and perform necessary steps to handle immediate needs and maintenance accounts- Communicate with empathy during highly stressful and sensitive situations; is compassionate and acknowledges emotions- Model excellent customer service behaviors by accurately and concisely communicating in a positive, professional manner to both internal and external customersResponsibilities:See aboveWorking hours: Various Shifts AvailableSkills:Requirements:-High School diploma or GED -4+ years of customer contact experience in a financial services environment-Ability to navigate multiple computer systems, applications, and utilize search tools to find information-Excellent verbal, written, and interpersonal communication skills-1+ year of call center experience-Financial services industry experience-Ability to interact with all levels of an organization-Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues-Ability to work effectively, as well as independently, in a team environment-Good analytical skills with high attention to detail and accuracy-Experience working with changing priorities and deadlinesEducation:High SchoolExperience:4-7 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Janine Eberhart at 701-412-2894Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing has several Customer Advocate positions available for a local client. The Customer Advocate will serve as an advocate for representatives/family members of deceased customers. This provides one point of contact for the representatives/family members as they are settling the estate. This team is considered a Center of Excellence.The Customer Advocates will provide protective maintenance on customer accounts. They will go in and cancel fees, cancel credit cards, close accounts etc. Qualified applicants should have 4+ years of customer contact experience in a financial services environment.8 hour shifts available between the hours of 8 am and 8 pm M-F and 9 am-6:30 pm on SaturdayPay $19/hourResponsibilities: - Serve as an advocate for family members and/or personal representatives for deceased customers who call our call center looking to handle financial affairs across company Branches call when customers come into the branch- Take ownership and personal accountability to support and deliver stellar service- Lead branch bankers through the steps to secure all accounts and perform necessary steps to handle immediate needs and maintenance accounts- Communicate with empathy during highly stressful and sensitive situations; is compassionate and acknowledges emotions- Model excellent customer service behaviors by accurately and concisely communicating in a positive, professional manner to both internal and external customersResponsibilities:See aboveWorking hours: Various Shifts AvailableSkills:Requirements:-High School diploma or GED -4+ years of customer contact experience in a financial services environment-Ability to navigate multiple computer systems, applications, and utilize search tools to find information-Excellent verbal, written, and interpersonal communication skills-1+ year of call center experience-Financial services industry experience-Ability to interact with all levels of an organization-Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues-Ability to work effectively, as well as independently, in a team environment-Good analytical skills with high attention to detail and accuracy-Experience working with changing priorities and deadlinesEducation:High SchoolExperience:4-7 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Janine Eberhart at 701-412-2894Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.