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      • Jacksonville, Florida
      • Temporary
      • $17.00 per hour
      • 8:00 AM - 5:00 PM
      The position of Account Manager is responsible for the implementation and set up of new clients, as well as ongoing management of existing clients.Responsibilities:Work with a team of professionals to complete ACA Employer Reporting for assigned national customersImplementation of new clientsPrepare/deliver/monitor for return of signed Service AgreementManage assigned national customers concerning ACA Employer Reporting requirementsLiaise between the customer and internal teamsMonitor email communicationProvide online tutorial for employer portalConduct planning sessions with customers to ensure understanding of their responsibilitiesServe as the main point of contact for communication regarding compliance with ACA Employer ReportingSend advance funding/welcome letters for new and renewal clientsPerform regular audits of the information provided by customersWorking hours: 8:00 AM - 5:00 PMSkills:Strong ability to communicate effectively in both written and verbal formProfessionalExperience in delivering client-focused solutions based on customer needsAble to work both independently and as part of a teamAble to manage time-sensitive tasks effectivelyAbove average knowledge of Excel, Word, and PowerPointExceptional decision-making, organizational, and administrative skillsFlexible mindset and willingness to take on new challengesAble to thrive in a fast-paced environmentMaintain strict deadlinesAttention to detailStrong conflict resolution skillsEducation:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalent requiredAssociate's degree preferredBachelor's degree preferredCustomer service/account management experience requiredSales Please call us today if this sounds like a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The position of Account Manager is responsible for the implementation and set up of new clients, as well as ongoing management of existing clients.Responsibilities:Work with a team of professionals to complete ACA Employer Reporting for assigned national customersImplementation of new clientsPrepare/deliver/monitor for return of signed Service AgreementManage assigned national customers concerning ACA Employer Reporting requirementsLiaise between the customer and internal teamsMonitor email communicationProvide online tutorial for employer portalConduct planning sessions with customers to ensure understanding of their responsibilitiesServe as the main point of contact for communication regarding compliance with ACA Employer ReportingSend advance funding/welcome letters for new and renewal clientsPerform regular audits of the information provided by customersWorking hours: 8:00 AM - 5:00 PMSkills:Strong ability to communicate effectively in both written and verbal formProfessionalExperience in delivering client-focused solutions based on customer needsAble to work both independently and as part of a teamAble to manage time-sensitive tasks effectivelyAbove average knowledge of Excel, Word, and PowerPointExceptional decision-making, organizational, and administrative skillsFlexible mindset and willingness to take on new challengesAble to thrive in a fast-paced environmentMaintain strict deadlinesAttention to detailStrong conflict resolution skillsEducation:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalent requiredAssociate's degree preferredBachelor's degree preferredCustomer service/account management experience requiredSales Please call us today if this sounds like a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Jacksonville, Florida
      • Temporary
      • $17.00 - $19.00 per hour
      • 8:00 AM - 5:00 PM
      This position is responsible for processing and proper filing of all eligibility data.Responsibilities:- Responsible for monitoring and tracking all scheduled EDI file feeds that are expected to come in weekly- Notifying the appropriate vendors when the files are not received or if corrections/updates need to be made to the file- Proper coordination within the department of open enrollment files vs. change files.Working hours: 8:00 AM - 5:00 PMSkills:- Experience with file feeds terminology- Experience with different file formats (xml, csv, tab, common delimited)- Experience with reading and creating file specification templates- Experience with file editors (notepad++, etc.)- Knowledge of complex Excel comparative formulas required- Experience with file editing software- Ability to learn proprietary file layouts from third party vendors- Organizational and prioritization skills- Outlook experience required- Time management skills- Ability to work independently with minimal oversight- Ability to effectively communicate verbally and written with vendors and clients on file related informationEducation:AssociateExperience:4-7 yearsQualifications:- 2+ years experience Please call us today if this sounds like an interesting opportunity!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      This position is responsible for processing and proper filing of all eligibility data.Responsibilities:- Responsible for monitoring and tracking all scheduled EDI file feeds that are expected to come in weekly- Notifying the appropriate vendors when the files are not received or if corrections/updates need to be made to the file- Proper coordination within the department of open enrollment files vs. change files.Working hours: 8:00 AM - 5:00 PMSkills:- Experience with file feeds terminology- Experience with different file formats (xml, csv, tab, common delimited)- Experience with reading and creating file specification templates- Experience with file editors (notepad++, etc.)- Knowledge of complex Excel comparative formulas required- Experience with file editing software- Ability to learn proprietary file layouts from third party vendors- Organizational and prioritization skills- Outlook experience required- Time management skills- Ability to work independently with minimal oversight- Ability to effectively communicate verbally and written with vendors and clients on file related informationEducation:AssociateExperience:4-7 yearsQualifications:- 2+ years experience Please call us today if this sounds like an interesting opportunity!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Jacksonville, Florida
      • Temporary
      • $17.00 - $19.00 per hour
      • 8:00 AM - 5:00 PM
      The position of Data Analyst is responsible for regularly analyzing and auditing client data.Responsibilities:- Use technical skills and knowledge of regulations to analyze client data- Provide concise written feedback on client data- Communicate regularly with team members to resolve questions and provide status updates- Develop technical skills and understanding of regulations to improve accuracy and efficiency- Maintain strict deadlinesWorking hours: 8:00 AM - 5:00 PMSkills:- Working under tight deadlines- Strong communication skills- Internally motivated- High level knowledge of Excel and AccessEducation:AssociateExperience:1-4 yearsQualifications:- Associate's degree required- Bachelor's degree preferred- Data processing experience required - 4+ years of Excel experience- Strong familiarity with Microsoft Access- Database experience is a plus If this sounds like a good fit, please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The position of Data Analyst is responsible for regularly analyzing and auditing client data.Responsibilities:- Use technical skills and knowledge of regulations to analyze client data- Provide concise written feedback on client data- Communicate regularly with team members to resolve questions and provide status updates- Develop technical skills and understanding of regulations to improve accuracy and efficiency- Maintain strict deadlinesWorking hours: 8:00 AM - 5:00 PMSkills:- Working under tight deadlines- Strong communication skills- Internally motivated- High level knowledge of Excel and AccessEducation:AssociateExperience:1-4 yearsQualifications:- Associate's degree required- Bachelor's degree preferred- Data processing experience required - 4+ years of Excel experience- Strong familiarity with Microsoft Access- Database experience is a plus If this sounds like a good fit, please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Jacksonville, Florida
      • Temporary
      • $17.00 - $19.00 per hour
      • 1:00 PM - 10:00 PM
      This position is responsible for managing intraday contact center volumes to service level targets.Schedule is:- Mon-Thur 1pm-10pm, Sun 11am-7pmResponsibilities:Primary responsibilities include monitoring, proactively planning and reacting to conditions such as call volume, unplanned absences, and schedule adherence. Develop business performance reports and qualitative/quantitative analysis for Customer Care. This person will also be responsible for assisting the Sr. Analyst with capacity planning, schedule adjustments, and analyzing historical performance.Working hours: 1:00 PM - 10:00 PMSkills:--Keen attention to detail and accuracy.------- Ability to balance multiple priorities and work well under high pressure --Strong organizational skills with ability to meet deadlines in an environment of constantly changing priorities.--Ability to communicate well, both written and verbally, to all levels of management.--Ability to effectively work independently or in a team environment.------- Professional, flexible, and positive team player that is self-directed and self-motivated.------- Open and receptive to feedback and coaching direction.--3+ years of contact center experience.--------- Preferably in an analytical role.--------- Understanding of call center inner workings is a plusEducation:AssociateExperience:1-4 yearsQualifications:- Proficient MS Word, Excel and PowerPoint skills.- Previous experience with workforce management support including real time tools such as Avaya CMS, Aspect eWFM, Verint and IEX preferred. If this sounds like a good fit, call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      This position is responsible for managing intraday contact center volumes to service level targets.Schedule is:- Mon-Thur 1pm-10pm, Sun 11am-7pmResponsibilities:Primary responsibilities include monitoring, proactively planning and reacting to conditions such as call volume, unplanned absences, and schedule adherence. Develop business performance reports and qualitative/quantitative analysis for Customer Care. This person will also be responsible for assisting the Sr. Analyst with capacity planning, schedule adjustments, and analyzing historical performance.Working hours: 1:00 PM - 10:00 PMSkills:--Keen attention to detail and accuracy.------- Ability to balance multiple priorities and work well under high pressure --Strong organizational skills with ability to meet deadlines in an environment of constantly changing priorities.--Ability to communicate well, both written and verbally, to all levels of management.--Ability to effectively work independently or in a team environment.------- Professional, flexible, and positive team player that is self-directed and self-motivated.------- Open and receptive to feedback and coaching direction.--3+ years of contact center experience.--------- Preferably in an analytical role.--------- Understanding of call center inner workings is a plusEducation:AssociateExperience:1-4 yearsQualifications:- Proficient MS Word, Excel and PowerPoint skills.- Previous experience with workforce management support including real time tools such as Avaya CMS, Aspect eWFM, Verint and IEX preferred. If this sounds like a good fit, call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Jacksonville, Florida
      • Temp to Perm
      • $17.00 - $19.00 per hour
      • 8:00 AM - 5:00 PM
      The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.Responsibilities:Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.Enlist the efforts of sales and senior management when necessary to accelerate the collection process.Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.Establish and maintain effective and cooperative working relationships with dealers and sales.Working hours: 8:00 AM - 5:00 PMSkills:3-5 years High Volume corporate Collections experience.Knowledge of Billing and Collections proceduresAccounts Receivable knowledge/experience a plusStrong attention to detail, goal orientedEducation:AssociateExperience:4-7 yearsQualifications:Experience with QuickBooks a plusExperience with Black Knight required If this sounds like a good fit, please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.Responsibilities:Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.Enlist the efforts of sales and senior management when necessary to accelerate the collection process.Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.Establish and maintain effective and cooperative working relationships with dealers and sales.Working hours: 8:00 AM - 5:00 PMSkills:3-5 years High Volume corporate Collections experience.Knowledge of Billing and Collections proceduresAccounts Receivable knowledge/experience a plusStrong attention to detail, goal orientedEducation:AssociateExperience:4-7 yearsQualifications:Experience with QuickBooks a plusExperience with Black Knight required If this sounds like a good fit, please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Jacksonville, Florida
      • Temporary
      • $16.00 per hour
      • 8:00 AM - 5:00 PM
      The position of the Customer Care Representative is always responsible to maintain adequate phone coverage.Responsibilities:The primary responsibility of this position is to answer incoming calls to the customer service queue from participants, answering questions about their plans, and how it works, etc.Working hours: 8:00 AM - 5:00 PMSkills:Customer focusedStrong verbal and written communication skillsActive listening skillsStrong ability to handle callersAbility to troubleshootStrong ability to de-escalate callsTime management skillsAttention to detailComputer use competencyAbility to work independently with minimal oversightEducation:High SchoolExperience:1-4 yearsQualifications:1 year experience in customer service/call center Please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The position of the Customer Care Representative is always responsible to maintain adequate phone coverage.Responsibilities:The primary responsibility of this position is to answer incoming calls to the customer service queue from participants, answering questions about their plans, and how it works, etc.Working hours: 8:00 AM - 5:00 PMSkills:Customer focusedStrong verbal and written communication skillsActive listening skillsStrong ability to handle callersAbility to troubleshootStrong ability to de-escalate callsTime management skillsAttention to detailComputer use competencyAbility to work independently with minimal oversightEducation:High SchoolExperience:1-4 yearsQualifications:1 year experience in customer service/call center Please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Jacksonville, Florida
      • Temp to Perm
      • $15.00 per hour
      • 5:00 PM - 10:00 PM
      If you enjoy the fashion industry, we have an excellent opportunity for you. Spherion is looking for smiling faces, professional attitudes and motivated individuals to assist with a position at Coach, located near the airport, on the Northside of Jacksonville.This is a part time class. The part time hours will be 5pm-10pm or 6pm-10pm, possibly with weekends.. The training will be Monday-Friday 8am-5pm, and you must be available for the entirety of the training period.Responsibilities:- Respond to incoming phone and email contacts from customers in a professional and efficient manner- Mitigate customer escalations through effective decision making and problem solving skills- Maintain knowledge and ability to effectively articulate the clients brand, products, policies, and procedures- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences- Leverage multiple systems and tools to effectively handle customer contacts- Simultaneously handle cross-functional tasks including calls, emails, and data processing- Other duties as assignedWorking hours: 5:00 PM - 10:00 PMSkills:Spelling and GrammarCustomer Service ExperienceComputer Literacy SkillsEducation:High SchoolExperience:1-4 yearsQualifications:- 1 year customer service experience Please call us today if this sounds like a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      If you enjoy the fashion industry, we have an excellent opportunity for you. Spherion is looking for smiling faces, professional attitudes and motivated individuals to assist with a position at Coach, located near the airport, on the Northside of Jacksonville.This is a part time class. The part time hours will be 5pm-10pm or 6pm-10pm, possibly with weekends.. The training will be Monday-Friday 8am-5pm, and you must be available for the entirety of the training period.Responsibilities:- Respond to incoming phone and email contacts from customers in a professional and efficient manner- Mitigate customer escalations through effective decision making and problem solving skills- Maintain knowledge and ability to effectively articulate the clients brand, products, policies, and procedures- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences- Leverage multiple systems and tools to effectively handle customer contacts- Simultaneously handle cross-functional tasks including calls, emails, and data processing- Other duties as assignedWorking hours: 5:00 PM - 10:00 PMSkills:Spelling and GrammarCustomer Service ExperienceComputer Literacy SkillsEducation:High SchoolExperience:1-4 yearsQualifications:- 1 year customer service experience Please call us today if this sounds like a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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