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    5 jobs found in jacksonville, florida

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        • Jacksonville, Florida
        • Temp to Perm
        • $17.50 per hour
        • 8:00 AM - 5:00 PM
        The position of Account Manager is responsible for the ongoing administration of new and existing clients. This position requires strong customer service and time management skills. This position also supports the sales team.Responsibilities:Individuals in this position will be required to promptly answer emails and phone calls from clients and brokers regarding account issues and inquiries, provide annual and monthly reports, online training, oversee the entire renewal process, and contact clients regarding account funding, when necessary.Working hours: 8:00 AM - 5:00 PMSkills:Strong customer service skillsStrong verbal and written communication skillsClient orientedSense of urgencyOrganizational and prioritization skillsTime management skillsComputer use competencyAbility to work independently with minimal oversightEducation:High SchoolExperience:1-4 yearsQualifications:Intermediate or higher skills with Microsoft Office products (Word, Excel, Outlook)Two years customer service experience Please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        The position of Account Manager is responsible for the ongoing administration of new and existing clients. This position requires strong customer service and time management skills. This position also supports the sales team.Responsibilities:Individuals in this position will be required to promptly answer emails and phone calls from clients and brokers regarding account issues and inquiries, provide annual and monthly reports, online training, oversee the entire renewal process, and contact clients regarding account funding, when necessary.Working hours: 8:00 AM - 5:00 PMSkills:Strong customer service skillsStrong verbal and written communication skillsClient orientedSense of urgencyOrganizational and prioritization skillsTime management skillsComputer use competencyAbility to work independently with minimal oversightEducation:High SchoolExperience:1-4 yearsQualifications:Intermediate or higher skills with Microsoft Office products (Word, Excel, Outlook)Two years customer service experience Please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        • Jacksonville, Florida
        • Temporary
        • $15.00 per hour
        • 8:00 AM - 10:00 PM (Various Shifts Available)
        If you enjoy the fashion industry, we have an excellent opportunity for you. Spherion is looking for smiling faces, professional attitudes and motivated individuals to assist with a position at Coach, located near the airport, on the Northside of Jacksonville.The call center hours of operation are as follows:Monday - Friday, 8am to 10pmSaturday, 9am to 7pmSunday, 11am to 7pmYou must be able to work within these hours. You will be able to select a set schedule from a variety of options. There will be mandatory overtime and voluntary time off will be offered.Job Type: Temporary, Temp-to-PermResponsibilities:- Respond to incoming phone and email contacts from customers in a professional and efficient manner- Mitigate customer escalations through effective decision making and problem solving skills- Maintain knowledge and ability to effectively articulate the clients brand, products, policies, and procedures- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences- Leverage multiple systems and tools to effectively handle customer contacts- Simultaneously handle cross-functional tasks including calls, emails, and data processing- Other duties as assignedWorking hours: 8:00 AM - 10:00 PM (Various Shifts Available)Skills:Spelling and GrammarCustomer Service ExperienceComputer Literacy SkillsEducation:High SchoolExperience:1-4 yearsQualifications:1 year call center experience If this sounds like an exciting opportunity to you, please call us at 904-356-0000.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        If you enjoy the fashion industry, we have an excellent opportunity for you. Spherion is looking for smiling faces, professional attitudes and motivated individuals to assist with a position at Coach, located near the airport, on the Northside of Jacksonville.The call center hours of operation are as follows:Monday - Friday, 8am to 10pmSaturday, 9am to 7pmSunday, 11am to 7pmYou must be able to work within these hours. You will be able to select a set schedule from a variety of options. There will be mandatory overtime and voluntary time off will be offered.Job Type: Temporary, Temp-to-PermResponsibilities:- Respond to incoming phone and email contacts from customers in a professional and efficient manner- Mitigate customer escalations through effective decision making and problem solving skills- Maintain knowledge and ability to effectively articulate the clients brand, products, policies, and procedures- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences- Leverage multiple systems and tools to effectively handle customer contacts- Simultaneously handle cross-functional tasks including calls, emails, and data processing- Other duties as assignedWorking hours: 8:00 AM - 10:00 PM (Various Shifts Available)Skills:Spelling and GrammarCustomer Service ExperienceComputer Literacy SkillsEducation:High SchoolExperience:1-4 yearsQualifications:1 year call center experience If this sounds like an exciting opportunity to you, please call us at 904-356-0000.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        • Jacksonville, Florida
        • Temporary
        • $15.00 per hour
        • 8:00 AM - 8:00 PM
        The Customer Service Support is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing, as needed.Responsibilities:- Efficiently leverage multiple systems and tools to research and resolve customer issues- Process return/exchange and credit/charge transactions- Research returned items and resolve customer issues in a professional manner- Effectively communicate shipping delays to customers- Maintain undeliverable and problem return files- Review ecommerce orders to detect fraudulent activity - Other duties as assignedWorking hours: 8:00 AM - 8:00 PMSkills:- Passion for working within a team environment that delivers great customer experiences- Excellent verbal and written communication skills- Strong attention to detail- Effective decision-making, problem-solving skills and follow-up skills necessary- Ability to maintain a positive attitude in fast-paced work environment- Excellent organizational skills- Ability to interpret data and report appropriately- Intermediate computer skills, including proficiency in Windows navigation and MS Office- Intermediate mathematical and analytical skills- High school diploma or equivalent requiredEducation:High SchoolExperience:1-4 yearsQualifications:- Minimum of 1 year customer service or fraud review experience- Intermediate proficiency in MS Office, including Excel and Outlook Call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        The Customer Service Support is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing, as needed.Responsibilities:- Efficiently leverage multiple systems and tools to research and resolve customer issues- Process return/exchange and credit/charge transactions- Research returned items and resolve customer issues in a professional manner- Effectively communicate shipping delays to customers- Maintain undeliverable and problem return files- Review ecommerce orders to detect fraudulent activity - Other duties as assignedWorking hours: 8:00 AM - 8:00 PMSkills:- Passion for working within a team environment that delivers great customer experiences- Excellent verbal and written communication skills- Strong attention to detail- Effective decision-making, problem-solving skills and follow-up skills necessary- Ability to maintain a positive attitude in fast-paced work environment- Excellent organizational skills- Ability to interpret data and report appropriately- Intermediate computer skills, including proficiency in Windows navigation and MS Office- Intermediate mathematical and analytical skills- High school diploma or equivalent requiredEducation:High SchoolExperience:1-4 yearsQualifications:- Minimum of 1 year customer service or fraud review experience- Intermediate proficiency in MS Office, including Excel and Outlook Call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        • Jacksonville, Florida
        • Permanent
        • $70,000 - $80,000 per year
        • 8:00 AM - 8:00 PM (Various Shifts Available)
        The Training and Quality Customer Care Manager is responsible for the training delivery and ongoing performance management of a multi-site, multi-channel Contact Center. This position is responsible for the consistent achievement of Coach's quality and productivity expectations. Additionally, this role is responsible for leading the communication and quality assurance efforts that support our existing brand-enhancing customer service initiatives.Responsibilities:Develop training strategy to include schedule, content and assessments leveraging existing tools to conduct both in person and remote training activities.Recommend, design and implement learning paths tied back to measurable business objectives.Utilize adult learning principles to build and iterate upon new hire and ongoing training needs.Work with leadership team to establish closed loop processes that ensure continuous improvement in training and knowledge management.Prepare and present executive level project plans and training plans.Develop and implement a proactive internal communications strategy.Update and maintain internal knowledge base and manage weekly newsletter execution.Evaluate contacts to ensure compliance with our Coach Experience sales and service protocols and assess the quality of the customer experience.Manage outsourced provider???s quality performance, ensuring the company???s objectives are consistently met.Coordinate and facilitate call calibration sessions with the department???s leadership team and outsourced provider.Review and analyze customer satisfaction reports and identify training opportunities.Perform additional duties as assigned.Working hours: 8:00 AM - 8:00 PM (Various Shifts Available)Skills:Proven ability to work and communicate with all levels of the organization including cross-functional teams.Demonstrated presentation and facilitation skills.Strong prioritization and time management skills with ability to delegate effectively.Ability to set strategy and follow through on tactical implementation and execution of initiatives.Excellent organizational skills and attention to detail.Ability to adapt to changing environments and effectively manage change by providing hands on leadership.Skilled with using data and analysis to drive decision making.Schedule flexibility, including evening, weekend and holiday hours as dictated by business need.Education:AssociateExperience:1-4 yearsQualifications:3+ years??? experience developing and overseeing contact center trainingProficiency in all Microsoft Office applications is required. Please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        The Training and Quality Customer Care Manager is responsible for the training delivery and ongoing performance management of a multi-site, multi-channel Contact Center. This position is responsible for the consistent achievement of Coach's quality and productivity expectations. Additionally, this role is responsible for leading the communication and quality assurance efforts that support our existing brand-enhancing customer service initiatives.Responsibilities:Develop training strategy to include schedule, content and assessments leveraging existing tools to conduct both in person and remote training activities.Recommend, design and implement learning paths tied back to measurable business objectives.Utilize adult learning principles to build and iterate upon new hire and ongoing training needs.Work with leadership team to establish closed loop processes that ensure continuous improvement in training and knowledge management.Prepare and present executive level project plans and training plans.Develop and implement a proactive internal communications strategy.Update and maintain internal knowledge base and manage weekly newsletter execution.Evaluate contacts to ensure compliance with our Coach Experience sales and service protocols and assess the quality of the customer experience.Manage outsourced provider???s quality performance, ensuring the company???s objectives are consistently met.Coordinate and facilitate call calibration sessions with the department???s leadership team and outsourced provider.Review and analyze customer satisfaction reports and identify training opportunities.Perform additional duties as assigned.Working hours: 8:00 AM - 8:00 PM (Various Shifts Available)Skills:Proven ability to work and communicate with all levels of the organization including cross-functional teams.Demonstrated presentation and facilitation skills.Strong prioritization and time management skills with ability to delegate effectively.Ability to set strategy and follow through on tactical implementation and execution of initiatives.Excellent organizational skills and attention to detail.Ability to adapt to changing environments and effectively manage change by providing hands on leadership.Skilled with using data and analysis to drive decision making.Schedule flexibility, including evening, weekend and holiday hours as dictated by business need.Education:AssociateExperience:1-4 yearsQualifications:3+ years??? experience developing and overseeing contact center trainingProficiency in all Microsoft Office applications is required. Please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        • Jacksonville, Florida
        • Temporary
        • $15.00 per hour
        • 8:00 AM - 5:00 PM
        A leading ACA Employer Reporting administrator is looking for a talented Data Analyst to join our team. The position of Data Analyst is responsible for regularly analyzing and auditing client data. The ideal candidate is committed to accuracy and efficiency and is comfortable working under tight deadlines. The position requires strong communication skills as the Data Analyst provides written audits of client data and closely collaborates with team members to ensure data is complete and accurate. We are in need of an individual motivated to use their skills and knowledge to provide stellar service to our clients.Responsibilities:- Use technical skills and knowledge of regulations to analyze client data- Provide concise written feedback on client data- Communicate regularly with team members to resolve questions and provide status updates- Develop technical skills and understanding of regulations to improve accuracy and efficiency- Maintain strict deadlines in an often fast-paced environment- Work 40+ hours as work load requires and as approved by manager- Additional duties as requestedWorking hours: 8:00 AM - 5:00 PMSkills:- High level knowledge of Excel and Access- Able to communicate professionally both verbally and in writing- Analytical skills - Able to learn and retain new information quickly- Strong team-oriented work ethic- Strong focus and time management skills- Strong prioritization and organizational skills- Able to work both independently and in a team environmentEducation:AssociateExperience:4-7 yearsQualifications:- Associate's degree required- Bachelor's degree preferred Experience:- Data processing experience required - 4+ years of Excel experience- Strong familiarity with Microsoft Access - Database experience is a plus Call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        A leading ACA Employer Reporting administrator is looking for a talented Data Analyst to join our team. The position of Data Analyst is responsible for regularly analyzing and auditing client data. The ideal candidate is committed to accuracy and efficiency and is comfortable working under tight deadlines. The position requires strong communication skills as the Data Analyst provides written audits of client data and closely collaborates with team members to ensure data is complete and accurate. We are in need of an individual motivated to use their skills and knowledge to provide stellar service to our clients.Responsibilities:- Use technical skills and knowledge of regulations to analyze client data- Provide concise written feedback on client data- Communicate regularly with team members to resolve questions and provide status updates- Develop technical skills and understanding of regulations to improve accuracy and efficiency- Maintain strict deadlines in an often fast-paced environment- Work 40+ hours as work load requires and as approved by manager- Additional duties as requestedWorking hours: 8:00 AM - 5:00 PMSkills:- High level knowledge of Excel and Access- Able to communicate professionally both verbally and in writing- Analytical skills - Able to learn and retain new information quickly- Strong team-oriented work ethic- Strong focus and time management skills- Strong prioritization and organizational skills- Able to work both independently and in a team environmentEducation:AssociateExperience:4-7 yearsQualifications:- Associate's degree required- Bachelor's degree preferred Experience:- Data processing experience required - 4+ years of Excel experience- Strong familiarity with Microsoft Access - Database experience is a plus Call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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