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    1 job found in columbia city, indiana

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      • Columbia City, Indiana
      • Permanent
      • $30,000 - $37,000 per year
      • Various Shifts Available
      Spherion Staffing is hiring a Customer Service Representative for a global market leader in electromagnetic clutch and brake technologies in Warsaw, IN!Direct-hire opportunity!Salary ranging from $30,000 - $37,000Provide technical, professional customer support in a timely manner consistent with established policies, procedures, and company direction. Provide world-class customer service; responsible for establishing, maintaining and growing a healthy business relationship with our customers. Be the voice of the customer in our internal conversations. Keep team aware of customer expectations including timeline. Assist the Mobile Power team in achieving customer satisfaction by ensuring various internal roles are aligned with the voice of the customer. Responsible for updating and maintaining SAP operating systems. Work as a team with Logistics, Production and Engineering departments.Responsibilities:- Accurately manage purchase order entry for assigned customers.- Obtain order from customers (email, websites, fax, etc.).- Verify pricing, terms & delivery, etc.- Enter orders into SAP.- Manage return material authorizations for assigned customers timely and accurately.- Develop quality relationships with assigned customers by ensuring timely follow-up to customer.- Communicate customer needs to scheduling team.- Carry out responsibilities assigned within limits of established policies and procedures and takes initiative in customer problem resolution.- Create Win/Win opportunities for customers and Warner Electric.- Maintain quotes and customer surcharges in SAP for all customers.- Assist in maintaining accuracy of sales forecast.- Backup for front desk activities, including incoming external calls.- Handling of top accounts that are assigned with personal attention.- Thorough understanding and knowledge of company order processing system.- Efficient and accurate order processing.- Expediting and processing quotations via telephone, fax, electronic mail, and written correspondence.- Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.- Treat customers as partners to our business building a relationship of trust, respect, and courtesy in day-to-day communications.- Courteous and efficient communications between internal and external customers to assure expectations are accurately understood between all parties.- Maintain confidentiality.- Complete basic product training sessions as identified.- Any other special projects that may be assigned.Working hours: Various Shifts AvailableSkills:- The ability to read and interpret documents such as general business periodicals, safety rules, quality instruction and process documentation, technical and procedure manuals.- Ability to effectively present information and respond to questions verbally and in written form.- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.- Minimum travel maybe required for training.- Ability to lift and/or move up to 20 pounds.Education:AssociateExperience:1-4 yearsQualifications:- Associate degree in business or related field, preferred.- 1+ years of customer service experience, required.- Experience in a manufacturing environment and/or related industry, preferred.- Proficiency in MS Office suite, required.- Previous experience in SAP (ERP), preferred.- Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. If interested, Apply today!Once you apply, call our office at 574-306-5566 to get started!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring a Customer Service Representative for a global market leader in electromagnetic clutch and brake technologies in Warsaw, IN!Direct-hire opportunity!Salary ranging from $30,000 - $37,000Provide technical, professional customer support in a timely manner consistent with established policies, procedures, and company direction. Provide world-class customer service; responsible for establishing, maintaining and growing a healthy business relationship with our customers. Be the voice of the customer in our internal conversations. Keep team aware of customer expectations including timeline. Assist the Mobile Power team in achieving customer satisfaction by ensuring various internal roles are aligned with the voice of the customer. Responsible for updating and maintaining SAP operating systems. Work as a team with Logistics, Production and Engineering departments.Responsibilities:- Accurately manage purchase order entry for assigned customers.- Obtain order from customers (email, websites, fax, etc.).- Verify pricing, terms & delivery, etc.- Enter orders into SAP.- Manage return material authorizations for assigned customers timely and accurately.- Develop quality relationships with assigned customers by ensuring timely follow-up to customer.- Communicate customer needs to scheduling team.- Carry out responsibilities assigned within limits of established policies and procedures and takes initiative in customer problem resolution.- Create Win/Win opportunities for customers and Warner Electric.- Maintain quotes and customer surcharges in SAP for all customers.- Assist in maintaining accuracy of sales forecast.- Backup for front desk activities, including incoming external calls.- Handling of top accounts that are assigned with personal attention.- Thorough understanding and knowledge of company order processing system.- Efficient and accurate order processing.- Expediting and processing quotations via telephone, fax, electronic mail, and written correspondence.- Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.- Treat customers as partners to our business building a relationship of trust, respect, and courtesy in day-to-day communications.- Courteous and efficient communications between internal and external customers to assure expectations are accurately understood between all parties.- Maintain confidentiality.- Complete basic product training sessions as identified.- Any other special projects that may be assigned.Working hours: Various Shifts AvailableSkills:- The ability to read and interpret documents such as general business periodicals, safety rules, quality instruction and process documentation, technical and procedure manuals.- Ability to effectively present information and respond to questions verbally and in written form.- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.- Minimum travel maybe required for training.- Ability to lift and/or move up to 20 pounds.Education:AssociateExperience:1-4 yearsQualifications:- Associate degree in business or related field, preferred.- 1+ years of customer service experience, required.- Experience in a manufacturing environment and/or related industry, preferred.- Proficiency in MS Office suite, required.- Previous experience in SAP (ERP), preferred.- Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. If interested, Apply today!Once you apply, call our office at 574-306-5566 to get started!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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