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        • Madison, Wisconsin
        • Permanent
        • $40,000 - $45,000 per year
        • 8:00 AM - 5:00 PM
        Our client has a passion for science that is reflected by their commitment to delivering the best results, support, and technologies to scientists worldwide. They are looking for an independent worker to be an Order Management Specialist to provide outstanding customer support and accurate order entry for product sales.Responsibilities:Responsibilities:- Accurately process phone, fax, email, EDI, and web orders in ERP software.- Answer customer phone and email inquiries.- Initiate contact with customers regarding questions or clarifications about orders.- Email and mail invoices for daily orders.- Match invoices with purchase orders and file appropriately.- Process ACH, credit card, and check receipts in ERP software.- Match accounts receivable paperwork with invoices and file appropriately.- Work with the EDI system to receive purchase orders and send invoices to trading partners.- Follow up and collect on all past-due customer accounts.- Archive invoices and other customer files.- Process sample requests.- Closeout the business day by posting invoices and printing daily sales reports.- Work with the EDI system to receive purchase orders and send invoices to trading partners.- Communicate with and assist other Mirus Bio departments as needed.- Attend meetings as requested or required.- Assist with general office duties as requested.Working hours: 8:00 AM - 5:00 PMSkills:- Excellent verbal and written communication skills.- Superior attention to detail.- Solid sequential processing skills.- Ability to meet daily internal deadlines.- AccuracyEducation:High SchoolExperience:1-4 yearsQualifications:- Associate degree preferred.- Minimum of 3 years of experience including general office support and data entry.- Prior EDI and Accounts Receivable experience.- Prior experience working within an ERP system- Enterprise Software/Database Entry Experience preferred- Proficiency in Microsoft Office Applications preferred Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        Our client has a passion for science that is reflected by their commitment to delivering the best results, support, and technologies to scientists worldwide. They are looking for an independent worker to be an Order Management Specialist to provide outstanding customer support and accurate order entry for product sales.Responsibilities:Responsibilities:- Accurately process phone, fax, email, EDI, and web orders in ERP software.- Answer customer phone and email inquiries.- Initiate contact with customers regarding questions or clarifications about orders.- Email and mail invoices for daily orders.- Match invoices with purchase orders and file appropriately.- Process ACH, credit card, and check receipts in ERP software.- Match accounts receivable paperwork with invoices and file appropriately.- Work with the EDI system to receive purchase orders and send invoices to trading partners.- Follow up and collect on all past-due customer accounts.- Archive invoices and other customer files.- Process sample requests.- Closeout the business day by posting invoices and printing daily sales reports.- Work with the EDI system to receive purchase orders and send invoices to trading partners.- Communicate with and assist other Mirus Bio departments as needed.- Attend meetings as requested or required.- Assist with general office duties as requested.Working hours: 8:00 AM - 5:00 PMSkills:- Excellent verbal and written communication skills.- Superior attention to detail.- Solid sequential processing skills.- Ability to meet daily internal deadlines.- AccuracyEducation:High SchoolExperience:1-4 yearsQualifications:- Associate degree preferred.- Minimum of 3 years of experience including general office support and data entry.- Prior EDI and Accounts Receivable experience.- Prior experience working within an ERP system- Enterprise Software/Database Entry Experience preferred- Proficiency in Microsoft Office Applications preferred Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        • Jacksonville, Florida
        • Permanent
        • $70,000 - $80,000 per year
        • 8:00 AM - 8:00 PM (Various Shifts Available)
        The Training and Quality Customer Care Manager is responsible for the training delivery and ongoing performance management of a multi-site, multi-channel Contact Center. This position is responsible for the consistent achievement of Coach's quality and productivity expectations. Additionally, this role is responsible for leading the communication and quality assurance efforts that support our existing brand-enhancing customer service initiatives.Responsibilities:Develop training strategy to include schedule, content and assessments leveraging existing tools to conduct both in person and remote training activities.Recommend, design and implement learning paths tied back to measurable business objectives.Utilize adult learning principles to build and iterate upon new hire and ongoing training needs.Work with leadership team to establish closed loop processes that ensure continuous improvement in training and knowledge management.Prepare and present executive level project plans and training plans.Develop and implement a proactive internal communications strategy.Update and maintain internal knowledge base and manage weekly newsletter execution.Evaluate contacts to ensure compliance with our Coach Experience sales and service protocols and assess the quality of the customer experience.Manage outsourced provider???s quality performance, ensuring the company???s objectives are consistently met.Coordinate and facilitate call calibration sessions with the department???s leadership team and outsourced provider.Review and analyze customer satisfaction reports and identify training opportunities.Perform additional duties as assigned.Working hours: 8:00 AM - 8:00 PM (Various Shifts Available)Skills:Proven ability to work and communicate with all levels of the organization including cross-functional teams.Demonstrated presentation and facilitation skills.Strong prioritization and time management skills with ability to delegate effectively.Ability to set strategy and follow through on tactical implementation and execution of initiatives.Excellent organizational skills and attention to detail.Ability to adapt to changing environments and effectively manage change by providing hands on leadership.Skilled with using data and analysis to drive decision making.Schedule flexibility, including evening, weekend and holiday hours as dictated by business need.Education:AssociateExperience:1-4 yearsQualifications:3+ years??? experience developing and overseeing contact center trainingProficiency in all Microsoft Office applications is required. Please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        The Training and Quality Customer Care Manager is responsible for the training delivery and ongoing performance management of a multi-site, multi-channel Contact Center. This position is responsible for the consistent achievement of Coach's quality and productivity expectations. Additionally, this role is responsible for leading the communication and quality assurance efforts that support our existing brand-enhancing customer service initiatives.Responsibilities:Develop training strategy to include schedule, content and assessments leveraging existing tools to conduct both in person and remote training activities.Recommend, design and implement learning paths tied back to measurable business objectives.Utilize adult learning principles to build and iterate upon new hire and ongoing training needs.Work with leadership team to establish closed loop processes that ensure continuous improvement in training and knowledge management.Prepare and present executive level project plans and training plans.Develop and implement a proactive internal communications strategy.Update and maintain internal knowledge base and manage weekly newsletter execution.Evaluate contacts to ensure compliance with our Coach Experience sales and service protocols and assess the quality of the customer experience.Manage outsourced provider???s quality performance, ensuring the company???s objectives are consistently met.Coordinate and facilitate call calibration sessions with the department???s leadership team and outsourced provider.Review and analyze customer satisfaction reports and identify training opportunities.Perform additional duties as assigned.Working hours: 8:00 AM - 8:00 PM (Various Shifts Available)Skills:Proven ability to work and communicate with all levels of the organization including cross-functional teams.Demonstrated presentation and facilitation skills.Strong prioritization and time management skills with ability to delegate effectively.Ability to set strategy and follow through on tactical implementation and execution of initiatives.Excellent organizational skills and attention to detail.Ability to adapt to changing environments and effectively manage change by providing hands on leadership.Skilled with using data and analysis to drive decision making.Schedule flexibility, including evening, weekend and holiday hours as dictated by business need.Education:AssociateExperience:1-4 yearsQualifications:3+ years??? experience developing and overseeing contact center trainingProficiency in all Microsoft Office applications is required. Please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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