15 jobs found for customer service call center

The Recruiter will research, develop, and implement effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization. This person will be the point-person for sourcing and filling vacant production positions.Responsibilities:Assist with recruitment effort for production employees including scheduling interviews, entering paperwork, developing ads, coordinating hiring events. -Identifies and implements efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization. -Assists with job posting and advertising processes. -Screens applications and selects qualified candidates. -Oversees preparation of interview questions and other hiring and selection materials. -Assists with the interview process, attending and conducting interviews with managers, directors, and other stakeholders. -Collaborates with the hiring manager and/or other human resource staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details. -Owns the on-boarding process for all new hires including coordination of paperwork, setting up pre-employment drug tests to provide a great candidate experience. -Assists with orientation. -Attends and participates in high school, college, and on-site job fairs. -Performs other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Excellent verbal and written communication skills. Excellent interpersonal skills with good negotiation tactics. Ability to create and implement sourcing strategies for recruitment for a variety of roles. Proactive and independent with the ability to take initiative. Excellent time management skills with a proven ability to meet deadlines. Familiarity with laws, regulations, and best practices applicable to hiring and recruitment. Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems. Proficient with Microsoft Office Suite or related software.Education:BachelorsExperience:1-4 yearsQualifications:Bachelor???s degree in Human Resources or related field, or equivalent work experience, required. Manufacturing recruiting experience preferred. Bi-lingual a plus. Are you comfortable in a fast-paced, multi-tasking environment? Do you have excellent organizational skills necessary to achieve business goals and to increase office efficiency? Do you enjoy working in a professional team environment?If this is you; apply TODAY!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion is partnering with a premier Lexington County-based employer in search of a Customer Service Specialist. This is a TEMP TO HIRE role that offers the opportunity to join a well-established, stable organization with a reputation as one of the best employers in the area, as well as competitive pay, great company culture, and a close-knit, supportive team. If this sounds like a position that would interest you, apply today for immediate considerations!Responsibilities:- Handle customer calls and email inquiries- Process new orders based on customer request, including checking prices and verifying product availability- Troubleshoot customer problems- Some upselling of products and servicesWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills, friendly, service-oriented phone presence- Able to work well in a fast-paced, goal-oriented environment- Able to learn technical terminology- Strong organizational skills, ability to multi-taskEducation:High SchoolExperience:1-4 yearsQualifications:- High School diploma required- Prior experience in a high-volume customer service environment Apply today for IMMEDIATE considerationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion Staffing is hiring a Customer Service Representative for a global market leader in electromagnetic clutch and brake technologies in Warsaw, IN!Direct-hire opportunity!Salary ranging from $30,000 - $37,000Provide technical, professional customer support in a timely manner consistent with established policies, procedures, and company direction. Provide world-class customer service; responsible for establishing, maintaining and growing a healthy business relationship with our customers. Be the voice of the customer in our internal conversations. Keep team aware of customer expectations including timeline. Assist the Mobile Power team in achieving customer satisfaction by ensuring various internal roles are aligned with the voice of the customer. Responsible for updating and maintaining SAP operating systems. Work as a team with Logistics, Production and Engineering departments.Responsibilities:- Accurately manage purchase order entry for assigned customers.- Obtain order from customers (email, websites, fax, etc.).- Verify pricing, terms & delivery, etc.- Enter orders into SAP.- Manage return material authorizations for assigned customers timely and accurately.- Develop quality relationships with assigned customers by ensuring timely follow-up to customer.- Communicate customer needs to scheduling team.- Carry out responsibilities assigned within limits of established policies and procedures and takes initiative in customer problem resolution.- Create Win/Win opportunities for customers and Warner Electric.- Maintain quotes and customer surcharges in SAP for all customers.- Assist in maintaining accuracy of sales forecast.- Backup for front desk activities, including incoming external calls.- Handling of top accounts that are assigned with personal attention.- Thorough understanding and knowledge of company order processing system.- Efficient and accurate order processing.- Expediting and processing quotations via telephone, fax, electronic mail, and written correspondence.- Liaison for other types of inquiries including special product quotes, deviations to policy, competitive/blanket pricing, freight terms, etc.- Treat customers as partners to our business building a relationship of trust, respect, and courtesy in day-to-day communications.- Courteous and efficient communications between internal and external customers to assure expectations are accurately understood between all parties.- Maintain confidentiality.- Complete basic product training sessions as identified.- Any other special projects that may be assigned.Working hours: Various Shifts AvailableSkills:- The ability to read and interpret documents such as general business periodicals, safety rules, quality instruction and process documentation, technical and procedure manuals.- Ability to effectively present information and respond to questions verbally and in written form.- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.- Minimum travel maybe required for training.- Ability to lift and/or move up to 20 pounds.Education:AssociateExperience:1-4 yearsQualifications:- Associate degree in business or related field, preferred.- 1+ years of customer service experience, required.- Experience in a manufacturing environment and/or related industry, preferred.- Proficiency in MS Office suite, required.- Previous experience in SAP (ERP), preferred.- Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision. If interested, Apply today!Once you apply, call our office at 574-306-5566 to get started!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

***This job is REMOTE and We are HIRING IMMEDIATELY!***Ready to jump on board with the industry leader in the provision of wellness services to the military and Veteran communities?We have an outstanding opportunity for a Customer Service Representative to join our team.This is a Direct Hire, Full-time position in Salt Lake City with an AMAZING FREE BENEFITS PACKAGE---FREE BENEFITS INCLUDE:* Health and Dental Insurance (fully paid)* Generous vacation and holiday leave* 401(k)* Group Life insurance* Short-term and Long-term DisabilityYOU MUST LIVE IN UTAH FOR THIS POSITION.The Customer Service Representative provides front-line operational support for the Contact Center. In this role, you will respond to questions, issues and complaints pertaining to Veterans' services and concerns. Phone calls are from a wide variety of individuals including veterans, their family members and/or representatives, VA Employees, etc. You will direct callers to the right resources and guide through the right process based on their needs.Responsibilities:- Understand and explain Department of Veterans Affairs (VA) services or procedures- Ask clarifying questions to identify complex or vague requests for VA services and information- Accurately record details of calls and other service requests in an expected time frame- Select appropriate VA services to meet the specific needs of customers- Establish and maintain effective communication and working relationships with VA employees, outside agencies and the public- Utilize a multi-screen computer system including a Customer Relationship Management (CRM) application- Maintain confidentiality and privacy of callers- Organize and prioritize multiple tasks.Working hours: 7:00 AM - 7:00 PMSkills:- Computer literate, Typing 25+ wpm- Detail oriented with excellent organizational and time-management skills- Excellent verbal, interpersonal and written communication skills- Familiarity with the military and veteran community programs a plus- U.S. Military Veteran or Veteran family members receive additional consideration- Knowledge of VA benefits and entitlements as well as Veteran issues and concerns is a plusEducation:High SchoolExperience:0-1 yearsQualifications:- At least 6 months to 1 year work in a Call Center Environment- Ability to work under pressure including calm and effective dealing with escalating or difficult calls- Capability to "think on your feet" to offer additional solutions to problems- Ability to pass a federal NACI background check- Proof of eligibility to work in the United States- You MUST have a reliable High Speed Internet connection at home (No WiFi) --- Equipment will be provided. APPLY HERE ASAP!-- OR --Text "VETERAN" to 801-519-5093 and a Recruiter will get back to you.RESUME is required --- Have it ready!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion is looking for an experienced dispatcher for a company here in Wichita Falls, schedule being Monday-Friday 8am-5pm.Responsibilities:The dispatcher would handle all aspects of taking phone calls. They will be responsible for recording call information, updating call logs, and reporting any issues. This candidate will also be responsible for prioritizing calls and getting the information sent to the right direction. Experience with a multi-line phone system is required.Working hours: 8:00 AM - 5:00 PMSkills:Basic office skills are required, Must be able to efficiently multitask, Must be detail oriented and have great organization skills,Must be able to work effectively in a fast paced environment.Education:High SchoolExperience:1-4 yearsQualifications:High School diploma or equivalent required, Must submit to a background check and drug screen, Must be available for the full working hours of Monday-Friday 8am-5pm, Previous experience required. Please register at www.spherion.com/apply. Once you've registered, please come to our office at 4020 Call Field Rd Monday-Friday between the hours of 8a-10a or 1p-3p for a prescreen interview. Remember to wear your face covering, please. We look forward to seeing you soon!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion is hiring a Client Support Specialist in Indianapolis,IN.The full time Client Support Specialist delivers on the promise our client makes to their customers. This position is the account management primary point of contact for customers for all items related to the pickup, customs clearance, delivery, billing, track/trace, Accounts Receivable, IT, reporting and operations components for the freight customers.The primary role and responsibility is to be responsive and accessible to your designated group of customers, as well as to cover for other Customer Specialists within and across the district when needed. This role also supportscustomers who may call into the line for service.Responsibilities:- Reporting & customer facing service reports- Track and manage weekly service exceptions, end delivery report/late PIN report to ensure accurate internal and external measures of PI???s on time performance- Complete internal and external reports within set deadline- Monitor each customers aging to reach out to the Collections Analyst to see how can assist when the amount past due- Provide insight and advice to various departments and roles within the organization around PI???s customer needs; shipping patterns; challenges, etc- Develop key external relationships with each assigned customer - serve as the day-to-day point of contact/face of PI using both verbal and written communication- Understand, identify, anticipate, develop and manage processes and issues which impact or affect internal and external customers- Develop key internal relationships in the Transportation, Operations, Finance, IT, Sales and Customer- Service areas using both verbal and written communicationWorking hours: 8:00 AM - 5:00 PMSkills:- 2+ years progressive experience in a related role- Advanced Proficiency in Microsoft Excel (will be a skills test)- Ability to Travel- flights & car travel (1-4x per year)- Ability to manage emotionally charged situations requiring resolution- High attention to detail as information may be used in the preparation of presentations and/or reportsEducation:High SchoolExperience:1-4 yearsQualifications:- 2+ years progressive experience in a Client Relationship/Support role, where supporting external customers, problem solving and troubleshooting issues is a part of the daily job function- Successful track record of building internal and external customer relationships- Identifying, addressing and resolving problems independently- Managing daily workload with little supervision; exceptional organizational skills- Processing information through focused listening, writing, or visual attention Apply Today! Once you apply, call or text 317-215-7450 to schedule your interview.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Workforce Scheduler position assists with the scheduling process and schedules updates in our scheduling tools. The role also includes collecting, evaluating, and preparing reports and/or other scheduling analysis data for Operations and Human Resources.Responsibilities:??? Provide agents with a working schedule for the business week, incorporating all client requirements (i.e. up-training, coaching, and feedback) as well as forecasting and scheduling assumptions??? Analyze volume arrival and other pertinent patterns by gathering data from WFM tools??? Staff the appropriate number of agents at the proper time based on TELUS client's line adherence metrics.??? Address issues or discrepancies with the client???s own call arrival patterns against the account???s actual arrival patterns for the site??? Regularly monitor trends, attrition, and flag any changes that may impact resource allocation??? Recommend solutions to scheduling conflicts and / or special scheduling requests??? Coordinate in advance with operation POC???s for activities (i.e. phone, non-phone) that need to be scheduled??? Provide the program with realistic schedules based on current manpower, resources, client requests, and performance??? Provide staffing outlooks for 6 week view??? Provide Operations staffing reports for campaigns??? Work with the training department to coordinate up-training, new hire class training and nesting times, and any other activities that need to be scheduledWorking hours: 8:00 AM - 5:00 PM / Varying ShiftsSkills:--Excellent decision making and analytical skills--Excellent oral and written communication skills--Proficiency with Google Workspace or Microsoft Office applications--Demonstrates the ability to respond quickly to problems--Proven ability to create relationships with leadership and others to effectively problem solve and develop solutions for staffing challenges--Knowledge of workforce management processes and concepts--Working knowledge of call center operations--Proficiency with call center specific software and applications (Verint, CMS, Blue Pumpkin, IEX)--Team player--Ability to work with minimal supervision--Time and project management skillsEducation:High SchoolExperience:0-1 yearsQualifications:??? Minimum 1 year workforce management experience in a call center environment??? High school diploma or equivalent For immediate consideration please apply on our website: https://www.spherion.com/charlestonor email your resume to: marybarrineau@spherion.com??Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Workforce Manager position oversees the workforce management function and staff across multiple sites and lines of business to ensure that service level, financial, and other KPIs are met. This role includes managing teams with responsibilities for forecasting, capacity planning, scheduling, and real-time execution in partnership with local, regional, and global teams. It emphasizes creative scenario planning, active leadership, proactive communication with internal and external partners, rapid real-time responses, and strategic development of team members, tools, and processes.Responsibilities:??? Ensures that appropriate Operations schedules are designed, implemented, and released on time. Analyzes historical call arrival patterns, AHT performance, and all shrinkage factors (i.e. absenteeism, attrition, training) and considers these in the scheduling of Operations personnel. Ensures that enough FTEs are deployed every interval to hit service metrics for the accounts.??? Forecasts FTE requirements per week/month. Analyzes call volume projections, service metrics targets versus current performance trends on AHT, absenteeism, attrition, occupancy, and service level performance. Ensures that there are enough FTEs to address projected locked call volumes by being able to hire, train and deploy agents on time.??? Projects seating requirements per program based on current manpower and upcoming / existing business needs. Utilizes a designed capacity template and validates seating projections using current maximum manpower deployment based on schedules. Ensures that Operations personnel have available seats during their shifts.??? Monitors Command Center performance through real-time monitoring and coaching of Command Center Coordinators and close coordination with the Command Center Supervisor. Ensures that each CommandCenter associate is aware of their responsibilities and the real-time impact of their decisions.??? Coordinates with all internal departments / functions on Workforce findings that need immediate addressing (i.e. hiring needs per account, start and live dates of trainees, system downtimes and troubleshooting, number of seats for expansion)Working hours: Varying Skills:--Upholds accountability and focuses on delivering expected outputs / results in a timely manner with emphasis on quality, completeness, and accuracy.--Conveys thoughts in a clear, organized, and concise manner, in verbal or written form. Exhibits tact, diplomacy, and professionalism in dealing with all individuals regardless of level within the organization, adapting communication styles as appropriate.--Possesses an awareness of systems, policies, and procedures applicable to one's own work and the coordinating relationships with other individuals / units / departments. Appropriately applies procedures, requirements, regulations, and policies related to specialized expertise (i.e. HR, QA, Operations).--Evaluates situations using the principles of logic and sound judgment to come up with reasonable and timely decisions and resolutions. Considers the pros and cons of various alternatives. Anticipates the possible effects of decisions made.--Anticipates upcoming work activities and deadlines without necessarily being cued. Foresees circumstances and appropriately acts on such before conditions require action--Demonstrates consistent focused actions to ensure high levels of customer satisfaction. Asks questions to clarify customer requirements and takes action to ensure that these needs are met and / or exceeded. Responds to customers with appropriate level of urgency. Builds confidence in customers that their needs are given the highest priority--Provides guidance and direction to members of the team. Ensures effective and efficient working relationships between team members. Focuses on aligning individual goals with team goals through implementation of effective rewards and recognition. Leverages diversity through collaboration--Exhibits flexibility and openness to changes in work activities / responsibilities as they relate to organizational thrust. Encourages others to remain open and helps them adjust to readily changing priorities, responsibilities, strategies, and methods. Maintains / exceeds exemplary performance in spite of changeEducation:High SchoolExperience:1-4 yearsQualifications:??? 2-3 years Workforce Management experience in an Asst. Managerial / Managerial capacity within the call center / customer service industry??? High school diploma or equivalent. For immediate consideration please apply on our website: https://www.spherion.com/charlestonor email your resume to: marybarrineau@spherion.com??Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Operations Manager (OM) will be responsible for overseeing the day-to-day operations of the team to ensure quality response, consistent follow-up and communication, appropriate problem solving and escalation, development of support procedures, adequate staffing levels for inbound coverage, and timely resolution of requests to exceed or meet established client metrics and Service Level Agreements (SLAs). The OM will also build and manage the customer support team through an aggressive ramp and ultimately drive the development of a climate of superior customer service, and a high performing, goal-oriented staff.Responsibilities:? Achievement of intraday, daily, weekly and monthly SLA targets? Attend, manage or organize disciplinary procedures as required? Be cost conscious and ensure that resources are managed as efficiently as possible, maximizing opportunities to reduce cost without compromising service? Partner with HR to ensure all performance / behavioral issues and employee separations are completed timely, thoroughly and accurately? Contribute at varying levels of involvement in operational projects and initiatives? Manage day to day operations and ensure that all daily and periodic activities are completed as planned? Manage the delivery of contractual metrics and service levels in order to satisfy client needs and meet revenue targets? Motivate and develop Team Leaders through coaching, feedback and personal development in order to enhance performance delivery, meet contractual obligations and maximize staff retention? Leverage Training organization to ensure expectations are aligned? Partner with Workforce Management to support SLAs? Provide an efficient and flexible response to operational issues, in order to maintain levels of service delivery, client and customer satisfaction? Provide leadership, direction, develop and maintain team morale ? Available 24 x 7 for escalations or other issues requiring immediate attentionWorking hours: 8:00 AM - 5:00 PMSkills:--Deal with constant change while maintaining a consistent environment for the team--Effectively manage people and provide team leadership--Monitor and coach in a positive and supportive manner--Apply accuracy, and attention to detail and data standards to all initiatives--Work in teams and coordinate work efforts--Display strong communication, organizational, and interpersonal skills--Analyze data to draw solid conclusions and construct and implement impactful action plans--Thrive in a high intensity, ever-changing, fast paced environment--Use high proficiency with Google Workspace or Microsoft Office applications--Demonstrate strong analytical skillsEducation:High SchoolExperience:1-4 yearsQualifications:? Deal with constant change while maintaining a consistent environment for the team? Effectively manage people and provide team leadership? Monitor and coach in a positive and supportive manner? Apply accuracy, and attention to detail and data standards to all initiatives? Work in teams and coordinate work efforts? Display strong communication, organizational, and interpersonal skills? Analyze data to draw solid conclusions and construct and implement impactful action plans? Thrive in a high intensity, ever-changing, fast paced environment? Use high proficiency with Google Workspace or Microsoft Office applications? Demonstrate strong analytical skills For immediate consideration please apply on our website: https://www.spherion.com/charlestonor email your resume to: marybarrineau@spherion.com Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Basic Function: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.Responsibilities:Assists customers in making payment to fully automated revenue control equipmentHelps customers with parking services and facilitates the expedient flow of traffic through the facilityLeads programs to improve client and customer satisfactionAssists in the management of the day-to-day activities of the assigned location.Monitors parkers in pay-in lanesInteracts with customers in a friendly and professional mannerProvides assistance to customers that have forgotten where they parked their vehicle.Performs other necessary functions as assigned.Conducts garage and facility audits as required by management.Counts ?bank? of revenue (if required) at beginning of shift to ensure starting total is correct.Makes change (if required) for customers before transactions.Quotes rates for parking services.Gives directions to customers to various locations in the city.Resolves customer complaints independently or with the aid of a supervisor.Answers telephone in a prompt and courteous manner (if required).Working hours: 11:00 AM - 7:00 PMSkills:Maintains cleanliness of facility and picks up trash in the surrounding area.Presents themselves professionally (neat appearance and in uniform) at all times while at work.Arrives to work on time for scheduled shifts.Completes any other duties that may be assigned by the supervisor.Education:No Degree RequiredExperience:0-1 yearsQualifications:Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ?$500 Hiring Bonus! $75 after completion of 30 day of work, $200 after 60 days and $225 after 90 days?Work for the airport. Reputable company. Great management.?Casual work/office attire?Opportunities for advancement within company?Health Insurance, 401K, Dental, Vision, Life, Disability and paid time off?Annual salary increase (based on performance), no capSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Basic Function: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.Responsibilities:Assists customers in making payment to fully automated revenue control equipmentHelps customers with parking services and facilitates the expedient flow of traffic through the facilityLeads programs to improve client and customer satisfactionAssists in the management of the day-to-day activities of the assigned location.Monitors parkers in pay-in lanesInteracts with customers in a friendly and professional mannerProvides assistance to customers that have forgotten where they parked their vehicle.Performs other necessary functions as assigned.Conducts garage and facility audits as required by management.Counts ???bank??? of revenue (if required) at beginning of shift to ensure starting total is correct.Makes change (if required) for customers before transactions.Quotes rates for parking services.Gives directions to customers to various locations in the city.Resolves customer complaints independently or with the aid of a supervisor.Answers telephone in a prompt and courteous manner (if required).Working hours: 3:00 PM - 11:30 PMSkills:Maintains cleanliness of facility and picks up trash in the surrounding area.Presents themselves professionally (neat appearance and in uniform) at all times while at work.Arrives to work on time for scheduled shifts.Completes any other duties that may be assigned by the supervisor.Education:No Degree RequiredExperience:0-1 yearsQualifications:Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ???$500 Hiring Bonus! $75 after completion of 30 day of work, $200 after 60 days and $225 after 90 days???Work for the airport. Reputable company. Great management.???Casual work/office attire???Opportunities for advancement within company???Health Insurance, 401K, Dental, Vision, Life, Disability and paid time off???Annual salary increase (based on performance), no capSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Our client is looking for a Customer Service Representative. This is a Direct Hire position with hours M-F.Responsibilities:Answers customer calls related to order status and product or pricing information.Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or skype functions.Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer???s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.Complete special projects and other business tasks as assigned by your supervisor.Resolve level 1 and level 2 technical issues over the phoneWorking hours: 8:00 AM - 5:00 PMSkills:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods.Education:High SchoolExperience:1-4 yearsQualifications:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods. 2-3 years in a customer service role.High school diploma or equivalent. Associates degree is a plus.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.