Open to Texas Residents Only. Must be able to pick up equipment provided in Pharr, TX. The Travel Authorization Customer Service Representative (TACSR) will assist residents of multiple countries navigate and review COVID 19 testing prior to traveling in order to ensure the customer meets the clinical travel requirements for each country. They will also be responding to inbound phones calls related to the basic technical support and FAQs. Must be able to work alternate schedules. Project Hours of Operation are Monday to Sunday 24/7. Bilingual required (English / Spanish) and overnight shift differential available.Responsibilities:Answer incoming calls from customers related to COVID-19 testing requirements and clearances needed for the country they are traveling to.Ensures that all COVID 19 testing documentation meets the destination country?s requirements is met for entry, for example: it is within the date guidelines and that all testing is done is a medical laboratory that is CLIA registered or ISO certifiedAssist customers with questions on the travel application.Transfer/refer customers to appropriate entities according to the established guidelines. Perform co-browse interactions with consumers seeking assistance with the application process, as necessaryRespond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.Escalate calls or issues to the appropriate designated staff for resolution as needed.Track and document all inquiries using the applicable systems.Facilitate translation services for non-English speaking callers according to procedures.Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.Must meet Quality Assurance (QA) and other key performance metrics Responsible for adhering to established safety standards.Perform other duties as assigned by management.Working hours: 12:00 AM - 12:00 PMSkills:Flexible to work any schedule 24/7Standard work from home requirementsComputer literateKeyboarding skillsCustomer service phone skillsEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GED2 years of experience in call center environment (computers, phone systems, headsets)Strong data entry and telephone skills; Highly organized and detailed oriented with proven ability to multi-taskExcellent interpersonal, written, and verbal communication skills; Ability to perform comfortably in a fast-paced work environment; Ability to successfully execute many complex tasks simultaneously; Ability to work as a team member, as well as independently. APPLY TODAY and attach your resume!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Open to Texas Residents Only. Must be able to pick up equipment provided in Pharr, TX. The Travel Authorization Customer Service Representative (TACSR) will assist residents of multiple countries navigate and review COVID 19 testing prior to traveling in order to ensure the customer meets the clinical travel requirements for each country. They will also be responding to inbound phones calls related to the basic technical support and FAQs. Must be able to work alternate schedules. Project Hours of Operation are Monday to Sunday 24/7. Bilingual required (English / Spanish) and overnight shift differential available.Responsibilities:Answer incoming calls from customers related to COVID-19 testing requirements and clearances needed for the country they are traveling to.Ensures that all COVID 19 testing documentation meets the destination country?s requirements is met for entry, for example: it is within the date guidelines and that all testing is done is a medical laboratory that is CLIA registered or ISO certifiedAssist customers with questions on the travel application.Transfer/refer customers to appropriate entities according to the established guidelines. Perform co-browse interactions with consumers seeking assistance with the application process, as necessaryRespond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.Escalate calls or issues to the appropriate designated staff for resolution as needed.Track and document all inquiries using the applicable systems.Facilitate translation services for non-English speaking callers according to procedures.Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.Must meet Quality Assurance (QA) and other key performance metrics Responsible for adhering to established safety standards.Perform other duties as assigned by management.Working hours: 12:00 AM - 12:00 PMSkills:Flexible to work any schedule 24/7Standard work from home requirementsComputer literateKeyboarding skillsCustomer service phone skillsEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GED2 years of experience in call center environment (computers, phone systems, headsets)Strong data entry and telephone skills; Highly organized and detailed oriented with proven ability to multi-taskExcellent interpersonal, written, and verbal communication skills; Ability to perform comfortably in a fast-paced work environment; Ability to successfully execute many complex tasks simultaneously; Ability to work as a team member, as well as independently. APPLY TODAY and attach your resume!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The Help Desk Technician is responsible for responding to telephone calls, email, tickets, and personnel requests for technical support. This position is 100% remote, length of assignment is 1 year.Responsibilities:???Identify, research, and resolves technical problems???Document, track and monitor problems to ensure timely resolution within established SLA???s???Assist in tracking and completing help desk tickets pertaining to application, networking, and systems problems and issues???Promote a high level of customer satisfaction through proper communication techniques, and respond with the appropriate amount of urgency to user problems???Correct application issues, solve network and security problems, and resolve common PC software and hardware problems???Provide hardware support of PCs, Laptops, Servers, and Network devices, such as installing replacement hardware or upgrading hardware ???Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals, Virtual Desktops/VMware, Workstations, Servers, Active Directory, Automated imaging solutions, PowerShell Scripting???Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in- depth diagnostics???Assign username, password and access right permissions for multiple proprietary applications, as well as client software???Work with other IT departments and vendors to resolve technical issues beyond the scope of the Sr. Tech position.???Perform other duties as assigned by managementWorking hours: 7:00 AM - 12:00 AM (Various Shifts Available)Skills:--Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software--Ability to install and deploy Windows based computers- Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint, VMware, Active Directory, Automation scripting / IBM Bigfix /Altiris, automation of MS patching for desktops--Knowledge of Internet Explorer software usage and configuration--Ability to work well independently and in a team setting--Adaptability, flexibility and ability to deal with ambiguity and change--Excellent attention to detail and good analytical skillsEducation:High SchoolExperience:1-4 yearsQualifications:???High school diploma or GED required???Associate degree is preferred???Minimum 4 years of related work experience required???Excellent organizational, written, and verbal communication skills???Computer literate and familiar with desktop support procedures Apply today and call our office at 956-961-4298!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The Help Desk Technician is responsible for responding to telephone calls, email, tickets, and personnel requests for technical support. This position is 100% remote, length of assignment is 1 year.Responsibilities:???Identify, research, and resolves technical problems???Document, track and monitor problems to ensure timely resolution within established SLA???s???Assist in tracking and completing help desk tickets pertaining to application, networking, and systems problems and issues???Promote a high level of customer satisfaction through proper communication techniques, and respond with the appropriate amount of urgency to user problems???Correct application issues, solve network and security problems, and resolve common PC software and hardware problems???Provide hardware support of PCs, Laptops, Servers, and Network devices, such as installing replacement hardware or upgrading hardware ???Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals, Virtual Desktops/VMware, Workstations, Servers, Active Directory, Automated imaging solutions, PowerShell Scripting???Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in- depth diagnostics???Assign username, password and access right permissions for multiple proprietary applications, as well as client software???Work with other IT departments and vendors to resolve technical issues beyond the scope of the Sr. Tech position.???Perform other duties as assigned by managementWorking hours: 7:00 AM - 12:00 AM (Various Shifts Available)Skills:--Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software--Ability to install and deploy Windows based computers- Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint, VMware, Active Directory, Automation scripting / IBM Bigfix /Altiris, automation of MS patching for desktops--Knowledge of Internet Explorer software usage and configuration--Ability to work well independently and in a team setting--Adaptability, flexibility and ability to deal with ambiguity and change--Excellent attention to detail and good analytical skillsEducation:High SchoolExperience:1-4 yearsQualifications:???High school diploma or GED required???Associate degree is preferred???Minimum 4 years of related work experience required???Excellent organizational, written, and verbal communication skills???Computer literate and familiar with desktop support procedures Apply today and call our office at 956-961-4298!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Looking for a job where you can help your community during the pandemic? This role will provide assistance to Texas citizens calling with questions regarding Pandemic EBT, referring and transferring citizens to proper entities for assistance. This is a full-time, long-term temporary role working for the state through an established Call Center in the Edinburg area.Responsibilities:-Practices active listening in order to take each caller's concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. -Provides callers with assistance with questions regarding Pandemic EBT. -Answer questions from provided FAQ and accurately documents caller responses in a prompt, courteous, and concise manner. -Clearly communicates information to the caller.-Documents all customer encounters in clear and concise records. -Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:-Ability to perform comfortably in a fast-paced, deadline-oriented work environment. -Ability to successfully execute many complex tasks simultaneously. -Ability to work as a team member, as well as independently. -Ability to regularly attend work at various shift times as assigned.Skills/Knowledge Required: Excellent organizational, interpersonal, written, and verbal communication skills, excellent customer service skills. Fluency in Spanish required.Experience Preferred: Specifically in health care, human services; working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner.Education:No Degree RequiredExperience:0-1 yearsQualifications:Education Preferred: ** NO HIGH SCHOOL DIPLOMA REQUIRED** To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Looking for a job where you can help your community during the pandemic? This role will provide assistance to Texas citizens calling with questions regarding Pandemic EBT, referring and transferring citizens to proper entities for assistance. This is a full-time, long-term temporary role working for the state through an established Call Center in the Edinburg area.Responsibilities:-Practices active listening in order to take each caller's concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. -Provides callers with assistance with questions regarding Pandemic EBT. -Answer questions from provided FAQ and accurately documents caller responses in a prompt, courteous, and concise manner. -Clearly communicates information to the caller.-Documents all customer encounters in clear and concise records. -Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:-Ability to perform comfortably in a fast-paced, deadline-oriented work environment. -Ability to successfully execute many complex tasks simultaneously. -Ability to work as a team member, as well as independently. -Ability to regularly attend work at various shift times as assigned.Skills/Knowledge Required: Excellent organizational, interpersonal, written, and verbal communication skills, excellent customer service skills. Fluency in Spanish required.Experience Preferred: Specifically in health care, human services; working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner.Education:No Degree RequiredExperience:0-1 yearsQualifications:Education Preferred: ** NO HIGH SCHOOL DIPLOMA REQUIRED** To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.