Positions provide customer services via telephone to clients regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs, including but not limited to Medicaid, Supplemental Nutrition Assistance Program or SNAP (formerly food stamps), and Children's Health Insurance Program (CHIP).Responsibilities:- Practices active listening in order to take each caller???s concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. - Provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions, transferring callers to other Call Center units as needed. - Answers customer questions including but not limited to items regarding available providers and enrollment processes in a prompt, courteous, and concise manner. - Accesses, reads, and interprets customers and provider data elements on the various computer systems. - Clearly communicates case and case processing information to the caller.- Multi-tasks by simultaneously communicating with the client while researching their case and documenting the call.- Continues to learn and refine program and computer navigation skills in response to updated policy and computer systems. - Documents all customer encounters in clear and concise records. - Meets individual performance standards, including the confidentiality and security of information. - Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:- Ability to perform comfortably in a fast-paced, deadline-oriented work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently.- Ability to regularly attend work at various shift times as assigned.Education:High SchoolExperience:1-4 yearsQualifications:Education Required:High School Diploma, GED or equivalent certification.Experience:Experience in health care, human services, or customer service; knowledge/experience with Texas Medicaid and managed care programs. Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Positions provide customer services via telephone to clients regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs, including but not limited to Medicaid, Supplemental Nutrition Assistance Program or SNAP (formerly food stamps), and Children's Health Insurance Program (CHIP).Responsibilities:- Practices active listening in order to take each caller???s concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. - Provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions, transferring callers to other Call Center units as needed. - Answers customer questions including but not limited to items regarding available providers and enrollment processes in a prompt, courteous, and concise manner. - Accesses, reads, and interprets customers and provider data elements on the various computer systems. - Clearly communicates case and case processing information to the caller.- Multi-tasks by simultaneously communicating with the client while researching their case and documenting the call.- Continues to learn and refine program and computer navigation skills in response to updated policy and computer systems. - Documents all customer encounters in clear and concise records. - Meets individual performance standards, including the confidentiality and security of information. - Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:- Ability to perform comfortably in a fast-paced, deadline-oriented work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently.- Ability to regularly attend work at various shift times as assigned.Education:High SchoolExperience:1-4 yearsQualifications:Education Required:High School Diploma, GED or equivalent certification.Experience:Experience in health care, human services, or customer service; knowledge/experience with Texas Medicaid and managed care programs. Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Find your ideal customer service job now! Spherion-, a recognized leader in the recruiting and staffing industry, is seeking energetic customer service representatives with a desire to work in a fast-paced environment for a leading call center business in Killeen, Texas. This is currently an on site call center position with the possibility of transitioning to work from home after training.Must be available to work between M-F, 10am-10pm & Sat-Sun 6am-10pm CST. Agents MUST be open to weekend hoursResponsibilities:RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:Assisting customers with various inquiries in a timely manner with a high degree of professionalismResearching and resolving customer issuesInputting customer information into client systemsManaging transactions and changes to accounts Offering solutions that optimize the customer experience and retain their businessPerforming other administrative duties as assigned.Working hours: 6:00 AM - 11:00 PMSkills:- Excellent customer service skills- Excellent computer skills- Experience handling volatile phone callsEducation:High SchoolExperience:0-1 yearsQualifications:Good written and verbal communication skillsStrong customer service skills.Ability to multitask and use multiple systems on multiple platforms.Ability to identify customer problems and take appropriate actions in the correct system. Ability to remain calm under pressure and handle upset callers.Active listening skills and ability to ask clarifying questions to gain understanding.Problem solving skills.Must demonstrate patience and compassion toward callers.Ability to take constructive criticism and have a willingness to change.Maintain confidentiality and professionalism.Must be at least 18 years old, and pass a background screen and drug test. APPLY and call Spherion Temple @ 254-778-0533. MUST have open availability!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Find your ideal customer service job now! Spherion-, a recognized leader in the recruiting and staffing industry, is seeking energetic customer service representatives with a desire to work in a fast-paced environment for a leading call center business in Killeen, Texas. This is currently an on site call center position with the possibility of transitioning to work from home after training.Must be available to work between M-F, 10am-10pm & Sat-Sun 6am-10pm CST. Agents MUST be open to weekend hoursResponsibilities:RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:Assisting customers with various inquiries in a timely manner with a high degree of professionalismResearching and resolving customer issuesInputting customer information into client systemsManaging transactions and changes to accounts Offering solutions that optimize the customer experience and retain their businessPerforming other administrative duties as assigned.Working hours: 6:00 AM - 11:00 PMSkills:- Excellent customer service skills- Excellent computer skills- Experience handling volatile phone callsEducation:High SchoolExperience:0-1 yearsQualifications:Good written and verbal communication skillsStrong customer service skills.Ability to multitask and use multiple systems on multiple platforms.Ability to identify customer problems and take appropriate actions in the correct system. Ability to remain calm under pressure and handle upset callers.Active listening skills and ability to ask clarifying questions to gain understanding.Problem solving skills.Must demonstrate patience and compassion toward callers.Ability to take constructive criticism and have a willingness to change.Maintain confidentiality and professionalism.Must be at least 18 years old, and pass a background screen and drug test. APPLY and call Spherion Temple @ 254-778-0533. MUST have open availability!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is working with a mortgage industry leader to hire customer service representatives to handle a high volume of mortgage industry calls and customer inquiries.Responsibilities:Qualified candidates must:Provide excellent customer serviceAnswer and direct callsComplete customer requestsInput data from call into technology systems following proper protocolCommunicate effectively with customers, clients, and team membersWorking hours: 8:00 AM - 5:00 PMSkills:Customer service focusedWork well under pressureAbility to add, subtract, multiply, and divide using a calculatorRemain flexible under changing schedules and demandsMaintain a high level of professionalism in dress and demeanorGood interpersonal skillsGood listening skillsEducation:High SchoolExperience:0-1 yearsQualifications:Education/Certification(s)High school/GED ScheduleM-F 8am-5pm Qualified candidates please apply online today.After applying, please continue to monitor your email. Spherion will communicate next steps in the candidate application process via email.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is working with a mortgage industry leader to hire customer service representatives to handle a high volume of mortgage industry calls and customer inquiries.Responsibilities:Qualified candidates must:Provide excellent customer serviceAnswer and direct callsComplete customer requestsInput data from call into technology systems following proper protocolCommunicate effectively with customers, clients, and team membersWorking hours: 8:00 AM - 5:00 PMSkills:Customer service focusedWork well under pressureAbility to add, subtract, multiply, and divide using a calculatorRemain flexible under changing schedules and demandsMaintain a high level of professionalism in dress and demeanorGood interpersonal skillsGood listening skillsEducation:High SchoolExperience:0-1 yearsQualifications:Education/Certification(s)High school/GED ScheduleM-F 8am-5pm Qualified candidates please apply online today.After applying, please continue to monitor your email. Spherion will communicate next steps in the candidate application process via email.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
- Maintains a smooth flow of outgoing/incoming mail from customers which includes: sorting anddistributing incoming mail; maintaining logs as necessary; and making copies and filing.- Receives telephone calls and responds to requests.- Assists in pre-screening of customers for required documentation.- Responsible to data enter in the appropriate workforce database- Logs in pre-applications; assigns and follows up with the Child Care Advisor to ensure thepre- applications have been data entered and/or placed on the wait list.- Data enters wait list applications; receives customer calls for waitlist updates.Responsibilities:- Assigns reports received on late parent fees and absences.- Is responsible for monthly mail out of recertification letters /packets. file morgue.- Observes and follows through with all required timeframes.- Maintains a professional work area.- Provides excellent customer service to center customers.- Reports to Child Care Supervisor.Performs other related duties asassigned.Working hours: 8:00 AM - 5:00 PMSkills:Bachelor Degree from an accredited college or university in a related field of study preferred, or- Associate Degree from an accredited college and two (2) years work related experience, preferably inworkforce development, or- High School Diploma or equivalent from an accredited educational institution and four (4) yearswork related experience, preferably in workforce development.Education:BachelorsExperience:1-4 yearsQualifications:Excellent verbal and written communication skills.??? Demonstrated customer service skills, problem solving and critical thinking skills.??? Demonstrated computer skills, with experience using word processing and spreadsheet software programs.??? Analytical and problem solving skills.??? Detail orientated and good organizational skills.??? Good documentation skills??? Ability to develop and maintain professional working relationships with management, coworkers, workersfrom other programs as well as the public.English and Spanish preferred. ..Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
- Maintains a smooth flow of outgoing/incoming mail from customers which includes: sorting anddistributing incoming mail; maintaining logs as necessary; and making copies and filing.- Receives telephone calls and responds to requests.- Assists in pre-screening of customers for required documentation.- Responsible to data enter in the appropriate workforce database- Logs in pre-applications; assigns and follows up with the Child Care Advisor to ensure thepre- applications have been data entered and/or placed on the wait list.- Data enters wait list applications; receives customer calls for waitlist updates.Responsibilities:- Assigns reports received on late parent fees and absences.- Is responsible for monthly mail out of recertification letters /packets. file morgue.- Observes and follows through with all required timeframes.- Maintains a professional work area.- Provides excellent customer service to center customers.- Reports to Child Care Supervisor.Performs other related duties asassigned.Working hours: 8:00 AM - 5:00 PMSkills:Bachelor Degree from an accredited college or university in a related field of study preferred, or- Associate Degree from an accredited college and two (2) years work related experience, preferably inworkforce development, or- High School Diploma or equivalent from an accredited educational institution and four (4) yearswork related experience, preferably in workforce development.Education:BachelorsExperience:1-4 yearsQualifications:Excellent verbal and written communication skills.??? Demonstrated customer service skills, problem solving and critical thinking skills.??? Demonstrated computer skills, with experience using word processing and spreadsheet software programs.??? Analytical and problem solving skills.??? Detail orientated and good organizational skills.??? Good documentation skills??? Ability to develop and maintain professional working relationships with management, coworkers, workersfrom other programs as well as the public.English and Spanish preferred. ..Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Find your ideal customer service job now! Spherion-, a recognized leader in the recruiting and staffing industry, is seeking energetic customer service representatives with a desire to work in a fast-paced environment for a leading call center business in Killeen, Texas. This is currently an on site call center position with the possibility of transitioning to work from home after training.Must be available to work M-F, 10am-10pm & Sat-Sun 6am-10pm CST. Selected agents MUST be open to weekend hoursResponsibilities:RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:Assisting customers with various inquiries in a timely manner with a high degree of professionalismResearching and resolving customer issuesInputting customer information into client systemsManaging transactions and changes to accounts Offering solutions that optimize the customer experience and retain their businessPerforming other administrative duties as assigned.Working hours: 6:00 AM - 11:00 PMSkills:- Excellent customer service skills- Excellent computer skills- Experience handling volatile phone callsEducation:High SchoolExperience:0-1 yearsQualifications:Must be fluent in Spanish and EnglishStart rate is $12.00 per hour. Good written and verbal communication skillsStrong customer service skills.Ability to multitask and use multiple systems on multiple platforms.Ability to identify customer problems and take appropriate actions in the correct system. Ability to remain calm under pressure and handle upset callers.Active listening skills and ability to ask clarifying questions to gain understanding.Problem solving skills.Must demonstrate patience and compassion toward callers.Ability to take constructive criticism and have a willingness to change.Maintain confidentiality and professionalism.Must be at least 18 years old, and pass a background screen and drug test. APPLY and call Spherion Temple @ 254-778-0533. MUST have open availability!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Find your ideal customer service job now! Spherion-, a recognized leader in the recruiting and staffing industry, is seeking energetic customer service representatives with a desire to work in a fast-paced environment for a leading call center business in Killeen, Texas. This is currently an on site call center position with the possibility of transitioning to work from home after training.Must be available to work M-F, 10am-10pm & Sat-Sun 6am-10pm CST. Selected agents MUST be open to weekend hoursResponsibilities:RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:Assisting customers with various inquiries in a timely manner with a high degree of professionalismResearching and resolving customer issuesInputting customer information into client systemsManaging transactions and changes to accounts Offering solutions that optimize the customer experience and retain their businessPerforming other administrative duties as assigned.Working hours: 6:00 AM - 11:00 PMSkills:- Excellent customer service skills- Excellent computer skills- Experience handling volatile phone callsEducation:High SchoolExperience:0-1 yearsQualifications:Must be fluent in Spanish and EnglishStart rate is $12.00 per hour. Good written and verbal communication skillsStrong customer service skills.Ability to multitask and use multiple systems on multiple platforms.Ability to identify customer problems and take appropriate actions in the correct system. Ability to remain calm under pressure and handle upset callers.Active listening skills and ability to ask clarifying questions to gain understanding.Problem solving skills.Must demonstrate patience and compassion toward callers.Ability to take constructive criticism and have a willingness to change.Maintain confidentiality and professionalism.Must be at least 18 years old, and pass a background screen and drug test. APPLY and call Spherion Temple @ 254-778-0533. MUST have open availability!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
This position processes applications and other documents necessary for the client to determine the appropriate level of eligibility status. You may have the option of working on-site or from home.Responsibilities:- Uses the appropriate designated work instructions and other instructions, to execute critical and routine tasks.- Retrieves documents and data from authorized, designated data bases to perform routine tasks that may include data entering new information, validation of data, corrections or updates to existing information, and documentation of findings. - Accurately data enters all appropriate information in multiple eligibility and tracking systems.- Follows extensive work instructions and prescribed department procedures to make timely and accurate selections in the processing of transactions.- In a timely manner, accurately schedules eligibility appointments to appropriate state office.- Meets individual and unit performance goals and standards as defined by management.- Attends and successfully completes job related and industry specific systems and policy training as required to perform the duties of the position. - Reviews and analyzes discrepancies in data received, requests clarification and effectively raises queries to the team supervisor to resolve uncertainties and questions that arise from executing the task.- Performs other duties as may be assigned by management.Working hours: 8:00 AM - 8:00 PM (Various Shifts Available)Skills:Required skills and abilities should include but not be limited to the following:- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.-Ability to successfully execute many complex tasks simultaneously.- Ability to work as a team member, as well as independently.- Ability to regularly attend work at various shift times as assigned.- Ability to perform basic math functionEducation:High SchoolExperience:1-4 yearsQualifications:Education Preferred:High School Diploma, GED or equivalent certification.Experience Preferred:Previous work experience working with social services programs preferred. To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
This position processes applications and other documents necessary for the client to determine the appropriate level of eligibility status. You may have the option of working on-site or from home.Responsibilities:- Uses the appropriate designated work instructions and other instructions, to execute critical and routine tasks.- Retrieves documents and data from authorized, designated data bases to perform routine tasks that may include data entering new information, validation of data, corrections or updates to existing information, and documentation of findings. - Accurately data enters all appropriate information in multiple eligibility and tracking systems.- Follows extensive work instructions and prescribed department procedures to make timely and accurate selections in the processing of transactions.- In a timely manner, accurately schedules eligibility appointments to appropriate state office.- Meets individual and unit performance goals and standards as defined by management.- Attends and successfully completes job related and industry specific systems and policy training as required to perform the duties of the position. - Reviews and analyzes discrepancies in data received, requests clarification and effectively raises queries to the team supervisor to resolve uncertainties and questions that arise from executing the task.- Performs other duties as may be assigned by management.Working hours: 8:00 AM - 8:00 PM (Various Shifts Available)Skills:Required skills and abilities should include but not be limited to the following:- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.-Ability to successfully execute many complex tasks simultaneously.- Ability to work as a team member, as well as independently.- Ability to regularly attend work at various shift times as assigned.- Ability to perform basic math functionEducation:High SchoolExperience:1-4 yearsQualifications:Education Preferred:High School Diploma, GED or equivalent certification.Experience Preferred:Previous work experience working with social services programs preferred. To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Open to Texas Residents Only.The Travel Authorization Customer Service Representative (TACSR) will assist residents of multiple countries navigate and review COVID 19 testing prior to traveling in order to ensure the customer meets the clinical travel requirements for each country. They will also be responding to inbound phones calls related to the basic technical support and FAQs.Responsibilities:?Answer incoming calls from customers related to COVID-19 testing requirements and clearances needed for the country they are traveling to.?Ensures that all COVID 19 testing documentation meets the destination country?s requirements is met for entry, for example: it is within the date guidelines and that all testing is done is a medical laboratory that is CLIA registered or ISO certified?Assist customers with questions on the travel application.?Transfer/refer customers to appropriate entities according to the established guidelines. ?Perform co-browse interactions with consumers seeking assistance with the application process, as necessary?Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.?Escalate calls or issues to the appropriate designated staff for resolution as needed.?Track and document all inquiries using the applicable systems.?Facilitate translation services for non-English speaking callers according to procedures.?Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.?Must meet Quality Assurance (QA) and other key performance metrics ?Responsible for adhering to established safety standards.?Perform other duties as assigned by management.Working hours: 12:00 AM - 12:00 PM (Various Shifts Available)Skills:--Must be able to work alternate schedules. --Project Hours of Operation are Monday to Sunday 24/7 operations--Bilingual (English / Spanish) and overnight shift differential available--Must be able to remain in a stationary position for an extended period of timeEducation:High SchoolExperience:0-1 yearsQualifications:?High School Diploma or GED?2 years of experience in call center environment (computers, phone systems, headsets)?Strong data entry and telephone skills; ?Highly organized and detailed oriented with proven ability to multi-task?Excellent interpersonal, written, and verbal communication skills; ?Ability to perform comfortably in a fast-paced work environment; ?Ability to successfully execute many complex tasks simultaneously; ?Ability to work as a team member, as well as independently. APPLY TODAY and attach your resume!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Open to Texas Residents Only.The Travel Authorization Customer Service Representative (TACSR) will assist residents of multiple countries navigate and review COVID 19 testing prior to traveling in order to ensure the customer meets the clinical travel requirements for each country. They will also be responding to inbound phones calls related to the basic technical support and FAQs.Responsibilities:?Answer incoming calls from customers related to COVID-19 testing requirements and clearances needed for the country they are traveling to.?Ensures that all COVID 19 testing documentation meets the destination country?s requirements is met for entry, for example: it is within the date guidelines and that all testing is done is a medical laboratory that is CLIA registered or ISO certified?Assist customers with questions on the travel application.?Transfer/refer customers to appropriate entities according to the established guidelines. ?Perform co-browse interactions with consumers seeking assistance with the application process, as necessary?Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.?Escalate calls or issues to the appropriate designated staff for resolution as needed.?Track and document all inquiries using the applicable systems.?Facilitate translation services for non-English speaking callers according to procedures.?Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.?Must meet Quality Assurance (QA) and other key performance metrics ?Responsible for adhering to established safety standards.?Perform other duties as assigned by management.Working hours: 12:00 AM - 12:00 PM (Various Shifts Available)Skills:--Must be able to work alternate schedules. --Project Hours of Operation are Monday to Sunday 24/7 operations--Bilingual (English / Spanish) and overnight shift differential available--Must be able to remain in a stationary position for an extended period of timeEducation:High SchoolExperience:0-1 yearsQualifications:?High School Diploma or GED?2 years of experience in call center environment (computers, phone systems, headsets)?Strong data entry and telephone skills; ?Highly organized and detailed oriented with proven ability to multi-task?Excellent interpersonal, written, and verbal communication skills; ?Ability to perform comfortably in a fast-paced work environment; ?Ability to successfully execute many complex tasks simultaneously; ?Ability to work as a team member, as well as independently. APPLY TODAY and attach your resume!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Are you interested in getting into the medical industry in customer service? Are you already part of the medical industry but you are ready to take your customer service career to the next level? If you answered yes to any of the two then this job might be for you. We are looking to staff a dynamic individual that will go the extra mile for patients by making their experiences memorable.Responsibilities:-Maintain a positive first impression for outbound calls in order to schedule patients for appointment.s-Create and maintain patient accounts by recording pertinent details and information-Resolve service issues by clarifying the patient's complaint and selecting the best solution-Recommend potential screenings or services to patient by collecting data based on previous procedures and group-Manage large groups of calls and spend quality time with each patient-Keep records of interactions within the medical database and process customer accounts and file documents-Go the extra mile to engage patientsWorking hours: 8:00 AM - 8:00 PMSkills:-Proven patient support experience-Track record of over-achieving quota given by departments-Phone call handling skills and active listening skills-Familiar with database systems and practices-Ability to multi-task and manage time efficiently-High school diploma or equivalent; college degree preferred but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:-Customer Service-Patient Knowledge-Documentation Skills-Listening Skills-Phone Skills-Resolving Conflict Skills These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City or Galveston office! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Are you interested in getting into the medical industry in customer service? Are you already part of the medical industry but you are ready to take your customer service career to the next level? If you answered yes to any of the two then this job might be for you. We are looking to staff a dynamic individual that will go the extra mile for patients by making their experiences memorable.Responsibilities:-Maintain a positive first impression for outbound calls in order to schedule patients for appointment.s-Create and maintain patient accounts by recording pertinent details and information-Resolve service issues by clarifying the patient's complaint and selecting the best solution-Recommend potential screenings or services to patient by collecting data based on previous procedures and group-Manage large groups of calls and spend quality time with each patient-Keep records of interactions within the medical database and process customer accounts and file documents-Go the extra mile to engage patientsWorking hours: 8:00 AM - 8:00 PMSkills:-Proven patient support experience-Track record of over-achieving quota given by departments-Phone call handling skills and active listening skills-Familiar with database systems and practices-Ability to multi-task and manage time efficiently-High school diploma or equivalent; college degree preferred but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:-Customer Service-Patient Knowledge-Documentation Skills-Listening Skills-Phone Skills-Resolving Conflict Skills These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City or Galveston office! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Looking for a job where you can help your community during the pandemic? This role will provide assistance to Texas citizens calling with questions regarding Pandemic EBT, referring and transferring citizens to proper entities for assistance. This is a full-time, long-term temporary role working for the state through an established Call Center in the Edinburg area.Responsibilities:?Practices active listening in order to take each caller?s concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. ?Provides callers with assistance with questions regarding Pandemic EBT. ?Answer questions from provided FAQ and accurately documents caller responses in a prompt, courteous, and concise manner. ?Clearly communicates information to the caller.?Documents all customer encounters in clear and concise records. ?Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:-Ability to perform comfortably in a fast-paced, deadline-oriented work environment. -Ability to successfully execute many complex tasks simultaneously. -Ability to work as a team member, as well as independently. -Ability to regularly attend work at various shift times as assigned.Skills/Knowledge Required: Excellent organizational, interpersonal, written, and verbal communication skills, excellent customer service skills. Fluency in Spanish required.Experience Preferred: Specifically in health care, human services; working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner.Education:High SchoolExperience:0-1 yearsQualifications:Education Preferred: High School Diploma, GED or equivalent certification. To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Looking for a job where you can help your community during the pandemic? This role will provide assistance to Texas citizens calling with questions regarding Pandemic EBT, referring and transferring citizens to proper entities for assistance. This is a full-time, long-term temporary role working for the state through an established Call Center in the Edinburg area.Responsibilities:?Practices active listening in order to take each caller?s concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. ?Provides callers with assistance with questions regarding Pandemic EBT. ?Answer questions from provided FAQ and accurately documents caller responses in a prompt, courteous, and concise manner. ?Clearly communicates information to the caller.?Documents all customer encounters in clear and concise records. ?Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:-Ability to perform comfortably in a fast-paced, deadline-oriented work environment. -Ability to successfully execute many complex tasks simultaneously. -Ability to work as a team member, as well as independently. -Ability to regularly attend work at various shift times as assigned.Skills/Knowledge Required: Excellent organizational, interpersonal, written, and verbal communication skills, excellent customer service skills. Fluency in Spanish required.Experience Preferred: Specifically in health care, human services; working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner.Education:High SchoolExperience:0-1 yearsQualifications:Education Preferred: High School Diploma, GED or equivalent certification. To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
SPHERION IN NACOGDOCHES IS LOOKING FOR A CUSTOMER SERVICE SPECIALIST.
THE PAY STARTS AT $12.00 AN HOUR AND THE WORK SCHEDULE IS MONDAY THROUGH FRIDAY FROM 8:30AM-5:30PM.
DUTIES INCLUDE BUT ARE NOT LIMITED TO THE BELOW LIST:
ANSWERING PHONES
PROCESS PAYMENTS
PREPARE DAILY DEPOSITS
EXPLAIN CUSTOMER BILLING
CUSTOMER FOLLOW -UP CALLS
CROSS SELL ADDITIONAL PRODUCTS
IF YOU ARE INTERESTED IN THIS JOB PLEASE CALL 936-559-7777 AND MENTION THIS POST.
SPHERION IN NACOGDOCHES IS LOOKING FOR A CUSTOMER SERVICE SPECIALIST.
THE PAY STARTS AT $12.00 AN HOUR AND THE WORK SCHEDULE IS MONDAY THROUGH FRIDAY FROM 8:30AM-5:30PM.
DUTIES INCLUDE BUT ARE NOT LIMITED TO THE BELOW LIST:
ANSWERING PHONES
PROCESS PAYMENTS
PREPARE DAILY DEPOSITS
EXPLAIN CUSTOMER BILLING
CUSTOMER FOLLOW -UP CALLS
CROSS SELL ADDITIONAL PRODUCTS
IF YOU ARE INTERESTED IN THIS JOB PLEASE CALL 936-559-7777 AND MENTION THIS POST.
The position is responsible for providing assistance to all participants, including those directed to selfservice in the resource rooms. Responsible for assisting job-seekers with career development activities designedto link them with employment. Provide exceptional customer service.Responsibilities:Essential Duties and Responsibilities- Responsible for meeting and exceeding all applicable performance measures - Interviews customers to record and assess employment information to determine customer's careerdevelopment opportunities and needs.- Educates customers on center services self-directed job search/match, typing tutorials, resume programs, workshops, etc.). - Conducts job matches and refers qualified job seekers to employers.communications to discuss ways to improve services and meet labor market needs more effectively.- May conduct and interpret assessment results, develop a career pathway and assist in referrals toemployment opportunities.- Collects and provides information on labor market needs, educational opportunities, employmentresources, and support services to customers.- Data enters all services according to policies and procedures accurately and in real time (as service isprovided to customer) - Identifies community resources and establishes linkages to assist customers with specific needs.- May coordinate the employee's job readiness activities to ensure that it supports the work experience byproviding interviewing techniques, application completion process and appropriate dress attire. Mayfacilitate or assist in facilitating job readiness sessions.- Contributes to the Career Center performance goals, including customer service and follow up.- Collaborates with all Career Center staff to ensure customers have a meaningful experience.- Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable.- Provides exceptional customer service.- Performs other related duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Skills/Qualifications:- Bachelor Degree from an accredited college or university in a related field of study preferred, or- Associate Degree from an accredited college and two (2) years work related experience, preferably in afield of workforce development and customer service, or- High School Diploma or equivalent required and four (4) years work related experience, preferably in afield of workforce development and customer service.Education:High SchoolExperience:1-4 yearsQualifications:Must be able to work under pressureGood Communication skills, written and verbalExcellent presentationSelf driven you are interested, please apply to www.spherion.com/apply and call 9569614298 To continue the process!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The position is responsible for providing assistance to all participants, including those directed to selfservice in the resource rooms. Responsible for assisting job-seekers with career development activities designedto link them with employment. Provide exceptional customer service.Responsibilities:Essential Duties and Responsibilities- Responsible for meeting and exceeding all applicable performance measures - Interviews customers to record and assess employment information to determine customer's careerdevelopment opportunities and needs.- Educates customers on center services self-directed job search/match, typing tutorials, resume programs, workshops, etc.). - Conducts job matches and refers qualified job seekers to employers.communications to discuss ways to improve services and meet labor market needs more effectively.- May conduct and interpret assessment results, develop a career pathway and assist in referrals toemployment opportunities.- Collects and provides information on labor market needs, educational opportunities, employmentresources, and support services to customers.- Data enters all services according to policies and procedures accurately and in real time (as service isprovided to customer) - Identifies community resources and establishes linkages to assist customers with specific needs.- May coordinate the employee's job readiness activities to ensure that it supports the work experience byproviding interviewing techniques, application completion process and appropriate dress attire. Mayfacilitate or assist in facilitating job readiness sessions.- Contributes to the Career Center performance goals, including customer service and follow up.- Collaborates with all Career Center staff to ensure customers have a meaningful experience.- Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable.- Provides exceptional customer service.- Performs other related duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Skills/Qualifications:- Bachelor Degree from an accredited college or university in a related field of study preferred, or- Associate Degree from an accredited college and two (2) years work related experience, preferably in afield of workforce development and customer service, or- High School Diploma or equivalent required and four (4) years work related experience, preferably in afield of workforce development and customer service.Education:High SchoolExperience:1-4 yearsQualifications:Must be able to work under pressureGood Communication skills, written and verbalExcellent presentationSelf driven you are interested, please apply to www.spherion.com/apply and call 9569614298 To continue the process!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.