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      • Temple, Texas
      • Temp to Perm
      • $13.00 per hour
      • 8:00 AM - 5:00 PM
       Spherion-Temple is searching for a technical support agent! Call Center Environment. This is PARTIAL REMOTE POSITION. MUST HAVE RESUMESchedule: Monday through Friday from 8:00 a.m. to 6:00 p.m., must be able to work a shift schedule that falls during these work days and hours.Payrate: $13/hr - PAID WEEKLYResponsibilities:Interact with customers to provide and process information in response to inquiries and concerns about products and services.Answers all inbound technical support inquiries regarding customer?s hardware and software issues.Documents all inbound and outbound customer interactions.Submits all order types to resolve service related issues and warranty driven replacements as needed.Owns and manages tasks to complete closure.Prepares technical writing to support the work instructions and manuals.Other duties as assigned.Redirect problems to appropriate resources.Working hours: 8:00 AM - 5:00 PMSkills:- Minimum of 6 Months technical support experience - preferably phone/email/chat experience.- Minimum of 6 months in customer service or support role - preferably phone/email experience.- Troubleshooting/diagnostic experience.Education:High SchoolExperience:0-1 yearsQualifications:Must be self-motivated with inherent ability to multi-task.Identify / define processes that enhance the customer experience, reduce costs and deliver the right solution the first time.Exhibits professional conduct.Must possess excellent written and oral communication skills.Problem solving and negotiation skills with the ability to deal with difficult customers and situationsMust possess excellent interpersonal skills with the ability to work in a collaborative team environmentHigh school diploma or equivalent; or a minimum of 6 months related experience or training; or equivalent combination of experience and education. Technical certifications and/or Associates degree a plus. MUST SUBMIT RESUME, Applications received without resume will not be consideredAPPLY AND CALL VANESSA, CARLOS, ALEXIS & SAPPHIRE @ 254-778-0533Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. 
       Spherion-Temple is searching for a technical support agent! Call Center Environment. This is PARTIAL REMOTE POSITION. MUST HAVE RESUMESchedule: Monday through Friday from 8:00 a.m. to 6:00 p.m., must be able to work a shift schedule that falls during these work days and hours.Payrate: $13/hr - PAID WEEKLYResponsibilities:Interact with customers to provide and process information in response to inquiries and concerns about products and services.Answers all inbound technical support inquiries regarding customer?s hardware and software issues.Documents all inbound and outbound customer interactions.Submits all order types to resolve service related issues and warranty driven replacements as needed.Owns and manages tasks to complete closure.Prepares technical writing to support the work instructions and manuals.Other duties as assigned.Redirect problems to appropriate resources.Working hours: 8:00 AM - 5:00 PMSkills:- Minimum of 6 Months technical support experience - preferably phone/email/chat experience.- Minimum of 6 months in customer service or support role - preferably phone/email experience.- Troubleshooting/diagnostic experience.Education:High SchoolExperience:0-1 yearsQualifications:Must be self-motivated with inherent ability to multi-task.Identify / define processes that enhance the customer experience, reduce costs and deliver the right solution the first time.Exhibits professional conduct.Must possess excellent written and oral communication skills.Problem solving and negotiation skills with the ability to deal with difficult customers and situationsMust possess excellent interpersonal skills with the ability to work in a collaborative team environmentHigh school diploma or equivalent; or a minimum of 6 months related experience or training; or equivalent combination of experience and education. Technical certifications and/or Associates degree a plus. MUST SUBMIT RESUME, Applications received without resume will not be consideredAPPLY AND CALL VANESSA, CARLOS, ALEXIS & SAPPHIRE @ 254-778-0533Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. 
      • Temple, Texas
      • Temp to Perm
      • $16.00 per hour
      • 7:00 AM - 4:00 PM
      Have IT Help Desk Experience? Then you may be the right person we are looking for!Payrate is $16/hr, paid weeklyResponsibilities:Help Desk Technicians are proficient at providing first level assessment and direction for all internal and/or external customers, inputting call details into a problem management system for reporting and tracking purposes to ensure reported incidents are addressed and resolved in a timely manner. Monitor and react to incoming emails to the Help Desk inbox to ensure production support teams are engaged in a timely manner in attempts to decrease the impact to business units and the timely dispatch of customer deliveries. The selected candidate will be need to be able to:Respond to requests for technical assistance from internal and external customers via phone, orelectronically.Diagnose and resolve technical hardware and software issues and redirect problems to the appropriateresource when applicable.Engage second level and/or vendor support to address time sensitive issues reported by the user community.Advise users on appropriate action.Monitor, identify and report network connectivity issues with the Home Office Data CenterFollow all standard Help Desk Procedures and log all Help Desk interactions.Identify and escalate situations requiring urgent attention.Track and route problems and requests and document resolutions.Stay current with system information, changes, and updates.Monitor and work Help Desk emails and ensure each email is addressed and resolved in a timely manner.Moderate high priority conference calls and ensure proper support personnel are engaged and working toward timely resolutions.Communicate issues via status of high priority with an email page to Information Systems Management to ensure they are notified and aware of impacting issue.Working hours: 7:00 AM - 4:00 PMSkills:-Computer proficiency is a must-Must have good communication and follow up skills.-Must be able to get along with co-workers and work effectively in a team environment.-Time Management-Critical ThinkingEducation:High SchoolExperience:1-4 yearsQualifications:Experience in a call center or computer testing environment.Basic knowledge of Microsoft Office Tools such as Excel, Word, and minor Access database.Ability to communicate clearly and with teammates on all levels.Must successfully pass background investigation according to company policy. APPLY ONLINE and Call 254-778-0533! MUST HAVE RESUME TO BE CONSIDERED!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Have IT Help Desk Experience? Then you may be the right person we are looking for!Payrate is $16/hr, paid weeklyResponsibilities:Help Desk Technicians are proficient at providing first level assessment and direction for all internal and/or external customers, inputting call details into a problem management system for reporting and tracking purposes to ensure reported incidents are addressed and resolved in a timely manner. Monitor and react to incoming emails to the Help Desk inbox to ensure production support teams are engaged in a timely manner in attempts to decrease the impact to business units and the timely dispatch of customer deliveries. The selected candidate will be need to be able to:Respond to requests for technical assistance from internal and external customers via phone, orelectronically.Diagnose and resolve technical hardware and software issues and redirect problems to the appropriateresource when applicable.Engage second level and/or vendor support to address time sensitive issues reported by the user community.Advise users on appropriate action.Monitor, identify and report network connectivity issues with the Home Office Data CenterFollow all standard Help Desk Procedures and log all Help Desk interactions.Identify and escalate situations requiring urgent attention.Track and route problems and requests and document resolutions.Stay current with system information, changes, and updates.Monitor and work Help Desk emails and ensure each email is addressed and resolved in a timely manner.Moderate high priority conference calls and ensure proper support personnel are engaged and working toward timely resolutions.Communicate issues via status of high priority with an email page to Information Systems Management to ensure they are notified and aware of impacting issue.Working hours: 7:00 AM - 4:00 PMSkills:-Computer proficiency is a must-Must have good communication and follow up skills.-Must be able to get along with co-workers and work effectively in a team environment.-Time Management-Critical ThinkingEducation:High SchoolExperience:1-4 yearsQualifications:Experience in a call center or computer testing environment.Basic knowledge of Microsoft Office Tools such as Excel, Word, and minor Access database.Ability to communicate clearly and with teammates on all levels.Must successfully pass background investigation according to company policy. APPLY ONLINE and Call 254-778-0533! MUST HAVE RESUME TO BE CONSIDERED!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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