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        • Pharr, Texas
        • Temporary
        • $23.54 - $25.44 per hour
        • 8:00 AM - 8:00 PM (Various Shifts Available)
        The Contact Center Help Desk Technician is responsible for responding to telephone calls, email, tickets, and personnel requests for technical support. This is a 1 year project.Responsibilities:- Identify, research, and resolves technical problems- Document, track and monitor problems to ensure timely resolution within established SLA?s- Assist in tracking and completing help desk tickets pertaining to application, networking, and systems problems and issues- Promote a high level of customer satisfaction through proper communication techniques, and respond with the appropriate amount of urgency to user problems- Correct application issues, solve network and security problems, and resolve common PC software and hardware problems- Provide hardware support of PCs, Laptops, Servers, and Network devices, such as installing replacement hardware or upgrading hardware - Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals, Virtual Desktops/VMware, Workstations, Servers, Active Directory, Automated imaging solutions, PowerShell Scripting- Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in- depth diagnostics- Assign username, password and access right permissions for multiple proprietary applications, as well as client software- Work with other IT departments and vendors to resolve technical issues beyond the scope of the Sr. Tech position- Perform other duties as assigned by managementWorking hours: 8:00 AM - 8:00 PM (Various Shifts Available)Skills:- Excellent organizational, written, and verbal communication skills- Computer literate and familiar with desktop support procedures- Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software- Ability to install and deploy Windows based computers- Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint, VMware, Active Directory, Automation scripting / IBM Bigfix /Altiris, automation of MS patching for desktops- Knowledge of Internet Explorer software usage and configuration- Ability to work well independently and in a team setting- Adaptability, flexibility and ability to deal with ambiguity and change- Excellent attention to detail and good analytical skillsEducation:High SchoolExperience:4-7 yearsQualifications:- High school diploma or GED required- Associate degree is preferred- Minimum 4 years of related work experience required To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        The Contact Center Help Desk Technician is responsible for responding to telephone calls, email, tickets, and personnel requests for technical support. This is a 1 year project.Responsibilities:- Identify, research, and resolves technical problems- Document, track and monitor problems to ensure timely resolution within established SLA?s- Assist in tracking and completing help desk tickets pertaining to application, networking, and systems problems and issues- Promote a high level of customer satisfaction through proper communication techniques, and respond with the appropriate amount of urgency to user problems- Correct application issues, solve network and security problems, and resolve common PC software and hardware problems- Provide hardware support of PCs, Laptops, Servers, and Network devices, such as installing replacement hardware or upgrading hardware - Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals, Virtual Desktops/VMware, Workstations, Servers, Active Directory, Automated imaging solutions, PowerShell Scripting- Provide support for Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in- depth diagnostics- Assign username, password and access right permissions for multiple proprietary applications, as well as client software- Work with other IT departments and vendors to resolve technical issues beyond the scope of the Sr. Tech position- Perform other duties as assigned by managementWorking hours: 8:00 AM - 8:00 PM (Various Shifts Available)Skills:- Excellent organizational, written, and verbal communication skills- Computer literate and familiar with desktop support procedures- Knowledge of systems software sufficient to determine if a malfunction is in the hardware or in the software- Ability to install and deploy Windows based computers- Possess working knowledge of Microsoft Office Suite of products including Word, Excel, Access and PowerPoint, VMware, Active Directory, Automation scripting / IBM Bigfix /Altiris, automation of MS patching for desktops- Knowledge of Internet Explorer software usage and configuration- Ability to work well independently and in a team setting- Adaptability, flexibility and ability to deal with ambiguity and change- Excellent attention to detail and good analytical skillsEducation:High SchoolExperience:4-7 yearsQualifications:- High school diploma or GED required- Associate degree is preferred- Minimum 4 years of related work experience required To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        • Dallas, Texas
        • Contract
        • $60.00 per hour
        DescriptionAs a Scrum Master, you'll act as a servant leader for your team(s) by facilitating clear communication to management and to the team. Our Scrum Masters are open, approachable, collaborative, and enjoy working with passionate people. They're proactive in solving problems to help their team(s) succeed. The Scrum Master drives Agile and Lean frameworks that result in quality product delivery and continuous improvement. They embrace agility as a practice. The Scrum Master is responsible for removing impediments that hinder the team from reaching their goals and has a flexible approach that enables the team to rapidly respond to changes.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
        DescriptionAs a Scrum Master, you'll act as a servant leader for your team(s) by facilitating clear communication to management and to the team. Our Scrum Masters are open, approachable, collaborative, and enjoy working with passionate people. They're proactive in solving problems to help their team(s) succeed. The Scrum Master drives Agile and Lean frameworks that result in quality product delivery and continuous improvement. They embrace agility as a practice. The Scrum Master is responsible for removing impediments that hinder the team from reaching their goals and has a flexible approach that enables the team to rapidly respond to changes.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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