Service Writers answer questions from customers and service providers. They use their expert knowledge to understand the client?s problems and explain their needs to staff for satisfactory service delivery. Service Writers also schedule appointments, process orders, monitor delivery and handle customer complaints. Their duties include working with computers and building and maintaining relationships.
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Responsibilities:
Interact with customers, listen to their questions and concerns and provide timely responses.
Educate clients about the company?s products, services and offers.
Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
Review customer accounts and report changes to internal staff.
Manage complaints, returns and resolve customer grievances.
Record customer details and transactions.
Working hours: 8:00 AM - 5:00 PM
Skills:
Bi-Lingual a plus
Prior experience in a automotive service department preferred.
Education:
High School
Experience:
1-4 years
Qualifications:
Excellent customer service skills
Ability to work with customers when they are unhappy and resolve their grievances
#IND123
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).