Spherion, in partnership with American Family Insurance, is currently recruiting for a temporary New Processor in the Life Department. This role will start off performing data entry processing and will then add on the customer service component working within the call center. You will help deliver exceptional service by providing new business su
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pport, underwriting assistance, billing, and policy services for personal lines, commercial, life insurance, or brokerage products. You will enhance your product knowledge and customer service skills to work with policyholders and agents. This role offers the opportunity to specialize in one or more products across several lines, allowing you to develop expertise and grow within our organization. Working in the American Family environment means also helping to represent their brand. They believe in protecting dreams. They believe everyone's dream is worth protecting. Who wouldn't want to be a part of that!
Highlights:
- Duration: 1 year w/ possible extension
- Hybrid: Will be on-site for training, roughly up to 4 weeks and then will become hybrid with up to 10 days on-site at NHQ a month.
- Schedule: M-F 8am - 4:10pm CST (38.33 hours, so not quite 40 hours a week)
- American Family will provide all equipment
- Pay: $22/hr
Job Description
Primary Accountabilities:
- Provide customer policy or billing activities for new business renewal policies and policy changes.
- Completes system entry process for new policies or policy changes or billing for multiple systems.
- Research inquiries from customers or agents.
- Generate letters, correspondence and policy documents.
- May conduct on-the-job training.
- May support call center operations when call demand exceeds forecast or problem escalation requires assistance.
Specialized Knowledge & Skills Requirements:
- Demonstrated experience providing customer-focused solutions or support.
- Basic knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.
- Basic knowledge and application of underwriting, servicing or billing guidelines.
- Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
- Demonstrated written and verbal communication skills.
Additional Skills and Knowledge:
- Candidates with 1+ years of experience are encouraged to apply.
- Call center (or similar) experience is beneficial in taking inbound calls.
Responsibilities:
See above
Working hours: 8:00 AM - 4:00 PM
Skills:
See above
Education:
High School
Experience:
1-4 years
Qualifications:
See above
Please apply ASAP, for immediate consideration!
Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).