tenant service coordinator.

Responsibilities:
System Administration:
Manage the daily operation of the Angus Work Order System, ensuring it is running smoothly
and efficiently.
Add, update, and maintain staff, tenant and vendor user profiles, permissions, and service
categories.
Monitor system performance and escalate technical issues to IT or Angus support as needed.
Onboard new properties when needed
Work Order Processing:
Review incoming service requests, prioritize tasks, and dispatch work orders to appropriate
maintenance staff or vendors.
Track and follow up on open requests to ensure timely completion and tenant satisfaction.
Update work order statuses and maintain detailed service logs within the system.
Training & Support:
Provide training to new users (staff and tenants) on using the Angus platform.
Serve as the primary point of contact for system-related questions or issues.
Create user guides, training materials or quick-reference materials as needed.
Reporting & Analytics:
Generate regular and ad hoc reports on service request trends, completion times, and team
performance.
Assist in identifying recurring issues or inefficiencies through data analysis.
Create Bulletins to be distributed by the Angus system.
Provide management with insights to support preventive maintenance and operational
improvements.
Quality Control:
Audit closed work orders to ensure proper documentation and resolution.
Ensure service standards and response times meet internal benchmarks and tenant
expectations.
Support compliance with building operations protocols and service-level agreements.

Working hours: 9:00 PM - 5:00 PM

Skills:
Strong knowledge of work order systems, preferably Angus.-
Excellent organizational and communication skills.-
Detail-oriented with a focus on accuracy and process improvement.-
Proficient in Microsoft Office (Excel, Outlook, Word); familiarity with reporting tools is a plus.

Education:
Associate

Experience:
1-4 years

Qualifications:
2+ years of experience in property management, facilities coordination, or customer service.??
Technical experience with the Angus Anywhere/Cloud platform highly preferred.


Apply today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).