customer support specialist.

Ideal for someone with excellent communication skills and at least 1 year of experience in a call center environment.

Highlights:

• Temp-to-hire with strong conversion potential
• Immediate access to the state-of-the-art onsite fitness center and wellness perks
• Full benefits upon permanent hire
• Supportive, team-driven work environment
• Located in Cottage Grove, WI, 8 am to 5 pm Monday-Friday

Responsibilities:

• Deliver high-quality customer support via phone, ensuring accuracy and quality goals
• Troubleshoot technical issues efficiently and cost-effectively, following department protocols and utilizing systems
• Maintain accurate, complete CRM records for every customer interaction
• Promote a positive and helpful experience for customers and colleagues
• Stay on schedule and follow departmental KPIs for calls per hour and availability
• Contribute to projects and tasks as assigned

Qualifications:

• High school diploma or equivalent required
• Excellent verbal and written communications skills
• Analytical thinker with solid problem-solving skills
• 1 year of call center experience in a call center environment required
• Working knowledge of Microsoft Office Suite

Please apply to the Customer Support - Call Center Agent for immediate consideration!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).