order support specialist.

Responsibilities:
Provide front-line customer service by answering calls and responding to homeowner and delivery partner inquiries.
Accurately process and manage customer orders and service requests from intake through completion.
Perform general administrative tasks such as data entry, filing, copying, mailing, and document preparation.
Maintain and update customer records in internal systems to ensure accuracy and timely information.
Prepare and distribute customer communications, sales packets, and fulfillment documentation.
Coordinate with delivery partners and internal teams to resolve order issues and ensure on-time fulfillment.
Communicate project updates and high-priority job statuses to internal teams; escalate issues as needed.
Collaborate with Production, Design Consultants, Finance, and Customer Service teams to meet order and service goals.
Monitor and report on key performance indicators (KPIs); analyze data and contribute to process improvements.
Act as a change agent by identifying inefficiencies and helping implement solutions with management approval.
Perform additional responsibilities as needed to support team and business objectives.

Working hours: 8:00 AM - 5:00 PM

Skills:
An understanding of window and door components and products
Previous logistics coordination

Education:
High School

Experience:
1-4 years

Qualifications:
To perform this role successfully, an individual must be able to carry out each essential duty independently and effectively. The position requires strong verbal and written communication skills, as well as the ability to collaborate across departments. Candidates must be highly organized and capable of managing multiple tasks simultaneously in a fast-paced, high-pressure environment.
High school diploma or equivalent required.
Minimum of 1 year of customer service experience.
Proficiency with basic word processing and spreadsheet applications (e.g., Microsoft Word and Excel).
Strong general computer skills, including data entry and navigating customer management systems.
Excellent communication and problem-solving abilities.
Ability to take initiative and ask questions to fully understand the order/inquiry at hand.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team in a fast-paced environment.


Apply TODAY! We would love to hear from you!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).